Staff seemed aloof and distant, save a charming and attentive utility player named Manuel. When he was not at the bar or at the restaurant for breakfast service was a disaster. When he was there it was superb. He gets what customer service really means. My daughter and I decided to skip the spa as it was so insignificant.
Our room, Maria had not drawers to place out clothes in, wifi isn't very strong and doesn't really work from the bedroom. The shower has no ledge and floors tend to get quite wet.
They really need to train their young staff to focus service and enhance customer relations.

I traveled with my boyfriend and we were looking forward to a luscious spa and great attention. In one word, we wanted to rest. When we got there we thought the place looked nice but the pool was disappointing. Not great to swim in a pool that is neither well lit nor warm, at least. I signed up for a bath in Jacuzzi and it was fairly COLD. Very disappointing also. The massage and food was great, I guess that was the best part. The towels were old and dirty, the shower got all the floor wet and that was less than appealing. Also, my boyfriend was missing a Credit Card from his wallet and when the valet parking brought the car up to the door, a jacket of mine had been taken too. I talked to the "manager" and the person in the front desk and he could not care less. I had to yell at him and still he did nothing, but remained as a statue. He even mentioned the car had been stored in another hotel's parking lot, but did not offer to take me there or introduce me to the manager there.
We had a relaxing stay but mostly because the hotel's great location. Staff is friendly but not the best. We will not go back.

LOCATION: In downtown, two blocks from main square. Easy to find and easy to move around.

SERVICE: It's just OK. Polite service but a little cold and distant. We had to ask several times for housekeeping items as glasses and soap. At the time of check-out someone is sent to the room, right in front of your eyes, to check if everything is ok, and you have to wait standing there until they confirm you didn't break or steal anything before making the charge... not very classy for a self-called boutique hotel.

FOOD: Breakfast was included in the rate and it was outstanding. There are a lot of choices in the menu and all of them are simply delicious, as well as the coffee. We ordered room service for diner once and quality and flavor of the dishes was very good as well.

ROOMS: They are all named as important women in history and art. Make sure you get a room in the second floor of the house, as the ones in the lower story are dark and noisy because they are directly on the main hallway and next to the restaurant. At the time of booking we asked specifically for a room on the upper level and they confirmed it, but at our arrival we were told that room wasn't ready yet and they offered us an upgrade to a Master Suite which had an akward distribution and a kinky decoration, located right in the hallway. We prefered to wait until our booked regular room was ready.

COMMON AREAS: It used to be an old tenement house and the owners made a great job with the restoration. There's a nice swimming pool which, unfortunately, was freezing cold, as well as the upper level jaccuzzi. There's a temazcal (an igloo-like prehispanic steam bath), but you have to pay a fee and make a reservation to use it as it comes with a previous ritual conducted by a therapist at the terrace.

OVERALL: This is a good hotel with the potential of being much better, but there's still a lot of room for improvement in terms of guest service and comfort. And please, be more descreet when checking the room before guest's departure, nice hotels don't do that kind of things!

The hotel in perfectly located in the centre of town but in a quieter street. It´s a little oasis of tranquility just a few block from the busy Zócalo.
It is simply beautiful!!! From the moment you walk in to reception, the interior garden with water fountains, really nice design maitaning the old architecture, a small solarium with jacuzzi and very nice rooms.
Service is GREAT and you really feel like every member of staff is looking after you.
There are only 2 points that could be improved from our point ofe view. The jacuzzi - water temputure not very hot. The shower - the water splashes out all over and the bathroom gets all wet.
We are definitely staying there again!!!