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Puebla Marriott Real – reviews, photos

4.0 of 5
Av. Hermanos Serdan 807, Puebla 72100, Mexico
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Puebla Marriott Real
Ranked #5 of 70 hotels in Puebla
4.5 of 5 stars 64 Reviews
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64 reviews from our community

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Date Rating
Clarkston, Michigan
Senior Contributor
44 reviews 44 reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
“Worth The Stay”
5 of 5 stars Reviewed 14 February 2012

From the main street this hotel is deceiving...once you enter the compounds the buildings extend forever! This hotel has eloquence and great service. Everyone calls you by your name and goes out of there way to help you. The room are spacious and the beds comfortable. The cable selections are numerous (lots of English channels) and the air conditioning works wonders...believe it or not it does cool down the room (hard to find that in Mexico). Dinner at the Steak House was scrumpcious. I had their hamburger which was one of the best I have had in a long time. I also ate at the lobby bar. Both restaurants have excellent service (an obvious sign of being managed well) but I recommend you avoid the bar and go right for the Steak House. The portions at the bar were disappointedly small and the beer was warm...had to request ice to cool it down. Definitely not what you expect at a five star hotel. And the prices are similar so go for the eloquence and dine at the Steak house... This hotel rates up there....:o)

Room Tip: Try to get a room in the 800 number section...this is where all the "Platinum" members sta...
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mrmarutiak about Puebla Marriott Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sgonzalez100, Director General at Puebla Marriott Real, responded to this review
16 February 2012
Dear Mrmarutiak,

Thank you for your review! We opened The Factory Steak & Lobster restaurant only a few months ago, so your opinion is very important to us!

Also, thank you for your comments on the Bar, we will definitely work on the food and drinks in order to improve.

We hope to see you again in Puebla in the future,

Sincerely,

Sebastian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“A nice hotel for business travellers”
5 of 5 stars Reviewed 8 February 2012

I stayed this month and did enjoy the excellent service of this hotel. Even if the hotel is a bit old, I did like this colonial style. The new restaurant was very good.Can recommend this hotel to any business traveller

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Petrusguate about Puebla Marriott Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sgonzalez100, Director General at Puebla Marriott Real, responded to this review
10 February 2012
Dear Petrusguate,

Thank you very much for sharing your experience in our hotel!

I am glad to see that you enjoyed our new restaurant and the architecture of our property.

We look forward to welcoming you again in a near future,

Sincerely,

Sebastian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Restaurant, Poor Hotel”
2 of 5 stars Reviewed 20 January 2012

If you are traveling on business don't stay here, they charge for internet, per device you want to connect, it's ridiculous. The rooms are average, nothing fancy.
The Restaurant, well that's a different story, really good cuisine.

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 5 more reviews by Litopo for Puebla
Ask Litopo about Puebla Marriott Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sgonzalez100, Director General at Puebla Marriott Real, responded to this review
24 January 2012
Dear Litopo,

Thank you for your review and comments about your stay in our hotel!

I am very sorry that the internet connection made your stay an unpleasant one. Our goal is to constantly improve the services we offer and listen carefully to our guests is the best way to do so.
At this time, unfortunately, the access codes for internet can only be used in one device; otherwise, the same code could be used for all guests at the same time in all devices.
Again thank you for your comments and we will definitely try to find a solution to this situation.

Sincerely,

Sebastian
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Chicago
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent value for the price”
5 of 5 stars Reviewed 18 January 2012

Great hotel; nice modern rooms. Food and service are exceptional. Conveniently located. Pack good walking shoes; stairs abound, elevators scarce! You'll get your exercise walking up and down indoors and outdoors!

Room Tip: Pack good walking shoes; stairs abound, elevators scarce!
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Carlyelvis about Puebla Marriott Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sgonzalez100, Director General at Puebla Marriott Real, responded to this review
19 January 2012
Dear Carlyelvis, thank you for the review!

We surely appreciate your comments on the food and service and will make sure our staff knows about them.

We hope to welcome you again in a near future,

Sincerely,

Sebastian
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Mexico City, Mexico
Senior Contributor
39 reviews 39 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
““Hacienda-style” hotel in Puebla”
4 of 5 stars Reviewed 15 January 2012

My wife and I did not know Puebla City and decided to go starting 2012. The hotel has a good location if you have a car. It is not the regular hotel style for a Marriott but it is a nice style. It looks like this was an old Hacienda and was transformed in a hotel. Rooms are a little bit smaller than regular Marriot hotels. However, the same comfort you can find there…nice beds, nice pillows. Restaurant was good but not great. This is the first time that I am not happy with Service in a Marriot Hotel: Check-in experience was not bad but not good either...WIFI…expensive I think (At this time Marriot should modern wifi policy as many other hotels)…they tell you in a kind of weird tone that you have to sign a paper to get access to internet…

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jmolina11 about Puebla Marriott Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sgonzalez100, Director General at Puebla Marriott Real, responded to this review
17 January 2012
Dear jmolina11,

First, I would like to thank you for taking the time to comment about your recent stay in our hotel.

Also, if you have a few minutes, I would sincerely appreciate if you could send me a message of what can be improved in our restaurant. We take your suggestions very seriously.

Thank you again for your time,

Sincerely,

Sebastian
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Additional Information about Puebla Marriott Real

  • Marriott Puebla
  • Puebla Marriott
Address: Av. Hermanos Serdan 807, Puebla 72100, Mexico
Price range (per night):* INR5,183 - 9,809

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