Terribly maintained, first room smelled like sewage, fans were vibrating so badly the lamp was going to fly off. Refused room, next room was better, but fan was also useless. Family's vehicle was broken into right in front of hotel and bags were stolen. Staff didn't seem the least interested in what had happened.

the mattress is not sleepable
the hotel was overpriced for the condition of the room
both mornings the noise was loud

I stayed at this hotel for the first time. Been to Puebla many times but never stayed in this part of town. The hotel is one block from Juarez Avenue which has dozens of great restaurants. Since I had decided not to rent a car this trip, I wanted to be able to walk to everything. It was a good choice from that point of view. Great location.

The decor? Well, the 1980's are alive and well in this hotel. The place is spotless. Just dated. Everything. I kept thinking how stunning the place would look with a coat of white paint and a splash of color here and there. A 32" LCD TV. Brown woods. Beige walls. 21" CRT TV. A functional but cramped bathroom.

Those negatives aside, this hotel is reasonably priced. The staff couldn't be friendlier or more helpful. There was always a taxi when I needed it too.

The hotel seems to be popular with Mexican travelers, both families and business people. The area is safe and the many restaurants are some of the best I have been to in Puebla.

I was in Puebla with friends and needed rooms for a couple of nights. Our friend who lives there recommended Best Western because he assumed that since it's an American brand, it would be decent. Boy was he wrong. Our rooms felt so old, unclean, and dated. Wish I'd taken a picture of the room and bathroom so you can see my disappointment. My bathroom didn't have towels and the room was blasting air conditioning with no room control. The carpet and walls had unsightly stains and the shower was moldy smelling. I understand that some hotels are just old and can't afford to renovate, but if you're going to rent out rooms at least have the rooms clean and ready. Checked out the next day and paid more to stay at El Sueno in downtown Puebla, pricier but exponentially better.