I stayed on this hotel for 3 nights in June 2010 what I can say except the service was really terrible but the worst of all was the stuff in the front desk plus the manager !Is not exceptable for 5 star hotels to have such a unprofessional and rude stuff!

The hotel is beautiful, well situated, but, one thing I can not understand is the lousy WiFi signal we got in a suite. these room are supposed to be top of the top and not having a proper internet connection is not helping them at all.

And they had some sort of event on Saturday that spoiled our evenings rest due to all the loud music.

Besides that I liked the room the food and service.

Hotel is nice, but many rooms are quite noisy. Windows are not noise-proof and you can hear much street traffic. By any means, do not accept rooms right above the lobby and foyer, as you can spend all night hearing obnoxious lobby noise. The level of noise is truly unexpected for a hotel of this category.

The hotel is not strictly in downtown Puebla but a short drive away. The hotel is simply beautiful, squeaky clean, service superb and rather cheap! The room was very spacious and had a small terrace where you can even have breakfast. Food was authentic and very fresh.
I found a very good rate through the IHG site and it was certainly worth it.