What a shame this beautiful hotel sees fit to rip you off at check out. I had reserved a room for US$120 (Sunday night special in low season), plus tax. I reconfirmed the rate when I checked in. Unfortunately at check out, they had grossly inflated the exchange rate so that they were actually charging me over US$158 based on that's days official bank rate of 13.22 pesos to the dollar. They had inflated the rate to 14.85 pesos to the dollar, adding almost 25% to the rate they had previously confirmed. It's a shame their management stoops to trying to rip off foreigners like this. If I had reserved in pesos the exchange rate of 13.22 pesos to the dollar would not have been an issue, only for foreigners who reserve in dollars are ripped off badly.

I did refuse to pay the inflated exchange rate and fortunately had US$120 with me in cash, with which I paid the $120 confirmed rate. The embarrased ladies behind the front desk apoligized for the dishonesty and said they get complaints about it all the time. The hotel is beautiful and unique, and the staff was friendly, cordial, and very helpful. What a shame they try to rip off guests like this.

It was a great historic hotel the location is great but a bit of a walk to the centro histórico although there are buses running all day long to the centro, even when is the "best" hotel in Zacatecas I think it's over priced, Next visit to zacatecas I rather stay in a hotel closer to the centro

Everything about this hotel is amazing, the food is great, the rooms r great n the staff is really friendly. When I got there I was taken aback by the architecture of the hotel, was greeted right away n everything was handled quickly n with care. Once in da room u find amazing beds a flat screen mounted on top of chimney n a great restroom with oversized tub. This hotel has truthfully been one of the best hotels ever. U can't go wrong if u book at this hotel.

President Bush II, D. Rockefeller and numerous other VIPs have stayed at the Q.R.Z. It's a magical piece of history, connected to the legendary silver cities of Mexico. It's one of our favorite hotels. Service has fallen over the years, but if you get a good rate and adjust your expectations, you'll enjoy your stay.

I agree with one reviewer with her advice to the managment that service needs to be paid attention to in all aspects of the hotel. From the restaurant to the front desk. Sometimes cleaning house is what it takes and as I've said before good or bad it flows from the top down. Perhaps ownership needs to fire the GM and bring the hotel back to life. It could be magnificient as in the late 1990s.

I'll always love QRZ, but hope the ownership makes the necessary changes to draw in guests. It's pointless to go on about every detail that needs fixing.