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Quinta Real Zacatecas – reviews, photos

4.0 of 5
Avenida Ignacio Rayon 434 | Colonia Centro, Zacatecas 98000, Mexico
Hotel amenities
Quinta Real Zacatecas
Ranked #5 of 37 hotels in Zacatecas
4.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    20
    9
    2
    3
    0
Date Rating
Colorado
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
45 helpful votes 45 helpful votes
“Beautiful hotel, very dubious ethics”
2 of 5 stars Reviewed 17 October 2011
1
person found this review helpful

What a shame this beautiful hotel sees fit to rip you off at check out. I had reserved a room for US$120 (Sunday night special in low season), plus tax. I reconfirmed the rate when I checked in. Unfortunately at check out, they had grossly inflated the exchange rate so that they were actually charging me over US$158 based on that's days official bank rate of 13.22 pesos to the dollar. They had inflated the rate to 14.85 pesos to the dollar, adding almost 25% to the rate they had previously confirmed. It's a shame their management stoops to trying to rip off foreigners like this. If I had reserved in pesos the exchange rate of 13.22 pesos to the dollar would not have been an issue, only for foreigners who reserve in dollars are ripped off badly.

I did refuse to pay the inflated exchange rate and fortunately had US$120 with me in cash, with which I paid the $120 confirmed rate. The embarrased ladies behind the front desk apoligized for the dishonesty and said they get complaints about it all the time. The hotel is beautiful and unique, and the staff was friendly, cordial, and very helpful. What a shame they try to rip off guests like this.

Room Tip: If you reserved a rate in dollars make sure you have cash to pay the bill at check out or you'll...
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  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask thevagabond about Quinta Real Zacatecas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Great hotel! But overpriced!”
4 of 5 stars Reviewed 28 July 2011

It was a great historic hotel the location is great but a bit of a walk to the centro histórico although there are buses running all day long to the centro, even when is the "best" hotel in Zacatecas I think it's over priced, Next visit to zacatecas I rather stay in a hotel closer to the centro

  • Stayed September 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Royal stay”
5 of 5 stars Reviewed 10 July 2011

Everything about this hotel is amazing, the food is great, the rooms r great n the staff is really friendly. When I got there I was taken aback by the architecture of the hotel, was greeted right away n everything was handled quickly n with care. Once in da room u find amazing beds a flat screen mounted on top of chimney n a great restroom with oversized tub. This hotel has truthfully been one of the best hotels ever. U can't go wrong if u book at this hotel.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ediezel80 about Quinta Real Zacatecas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Senior Contributor
33 reviews 33 reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
“Unique and magical...not perfect but nothing compares”
3 of 5 stars Reviewed 10 July 2011
1
person found this review helpful

President Bush II, D. Rockefeller and numerous other VIPs have stayed at the Q.R.Z. It's a magical piece of history, connected to the legendary silver cities of Mexico. It's one of our favorite hotels. Service has fallen over the years, but if you get a good rate and adjust your expectations, you'll enjoy your stay.

I agree with one reviewer with her advice to the managment that service needs to be paid attention to in all aspects of the hotel. From the restaurant to the front desk. Sometimes cleaning house is what it takes and as I've said before good or bad it flows from the top down. Perhaps ownership needs to fire the GM and bring the hotel back to life. It could be magnificient as in the late 1990s.

I'll always love QRZ, but hope the ownership makes the necessary changes to draw in guests. It's pointless to go on about every detail that needs fixing.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RecessionaryMary about Quinta Real Zacatecas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“THANK YOU!! GRACIAS POR TODO!!”
5 of 5 stars Reviewed 21 May 2011
1
person found this review helpful

First, I would like to thank Paola for making our wedding picture perfect. Being that my wife and myself would spend summers in Mexico as kids and we would visit Zacatecas quite often we decided to have our wedding at the Quinta Real Zacatecas. From the moment I contacted them to the day after the wedding they were very professional. I do not have 1 bad thing to say about the Quinta Real. The food was great the staff was friendly and the rooms were superb. For all of the people that are afraid to travel to Mexico, do not believe the hype. We did not feel threatened one bit. Go visit this beautiful hotel and city, you wont regret it. Muchas gracias Paola y Erica. Todo quedo perfecto!! Saludos desde Chicago!

  • Stayed April 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quinta Real Zacatecas

  • Quinta Real Hotel Zacatecas
Address: Avenida Ignacio Rayon 434 | Colonia Centro, Zacatecas 98000, Mexico
Price range (per night):* INR8,694 - 11,815

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