We have just arrived home after a week at the Bel Air, which we took as a time share trade on fairly short notice. We wanted the quiet side of Los Cabos, and we got it- almost deserted (unswimmable, but gorgeous) beaches and plenty of room by the pool. Of course, one has to forgive the location- directly off the rather ugly, bustling main road. For those without a car I can see this as a plus- and if you have an oceanfront room the location is irrelevant- the view from the back is stunning.
The resort is very clean and the grounds are nice; this place has potential. I was told that it has been under the present management less than a year, and improvements are constant. But I cannot unequivocally recommend it; because the things that are wrong here are very, very wrong. Namely, the food and the service.
The kitchen- oh my, where do I start? Do not eat there. The food goes beyond mediocrity and into the realm of insulting- it shows so little talent and so little concern for quality that we literally threw some of it into the trash. If the Bel Air cannot find some real talent- someone who does not believe that opening up cans or a freezer tray then scattering pretty little diced peppers on the plate (sorry, no amount of antiquated, fussy arrangements are going to hide the crap underneath) then they will
continue to flounder. The rooms all come with kitchenettes but no supplies- so one can cook there if one wants to stock up on salt, pepper, spices, paper towels, coffee filters...it is easier to go out, and go out we did- which only proved to us that Los Cabos does NOT suffer from a lack of fresh ingredients, caring servers or local talent. One more note about the so-called Martini-Sushi bar. Wow, what a location. Perched above the beach, it should be packed every day with guests and wanderers. But the food is horrible and the service is worse. We watched our server-bartender set down our plates of (the worst on the planet, it turns out) tempura shrimp five feet from us, then wander over to chat with another table while they got cold. When we sent them back- twice- he got sullen. The next day he saw us walk by and deliberately turned his back on us, like a 5-year old.
Arturo- for God's sake go to Cosco. Buy a bottle of Absolut, Grey Goose, Hangar One, Chopin- THEN call yourself a Martini Bar. That one lone bottle of Smirnoff doesn't cut it.
Most of the staff are sweet and helpful, but unfortunately there are a more than a few people here that are not. I imagine management knows who they are, and I think they need to clean house.
I really do wish the Bel Air the best. But I probably wouldn't go back.
Do anything you can to be oceanfront.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 May 2012
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Thank you very much for taking the time to write this review.
As we spoke while you were here, we are still in the process of setting in Bel Air standards throughout the hotel, as we’ve only had control a bit over a year now. Part of this process is, of course, the implementing of our corporate menus and qualities in our restaurants; we’ve had some measure of success here, but of course we are always seeking improvements. Staff has also been a challenge, as we are always trying to find our ideal team members; we are almost there, but – again – there is still room for improvement.
I hope you will give us a chance to surprise you when you come down to Los Cabos again.
Arturo Villaseñor R.
Bel Air Collection Resort & Spa Los cabos
This response is the subjective opinion of the management representative and not of TripAdvisor LLC