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Bel Air Collection Resort & Spa Los Cabos – reviews, photos

3.5 of 5
Carretera Transpeninsular Km 29 San Jose del Cabo, San Jose del Cabo BCS 23409, Mexico (Formerly Playa Del Sol Los Cabos)
Hotel amenities
Bel Air Collection Resort & Spa Los Cabos
4.0 of 5 stars 87 Reviews
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87 reviews from our community

    Trip type
Traveller rating
    33
    27
    14
    8
    5
Date Rating
London, Canada
1 review
6 helpful votes 6 helpful votes
“Wonderful”
5 of 5 stars Reviewed 19 January 2012
6
people found this review helpful

Bel Air is a small quiet resort that is located right on the Beach. We were able to swim in the ocean every day as well as either of the 2 pools. Rooms are large and well equiped, recently renovated, The resort is located within walking distance of San Jose where you can find any number of wonderful restaurants. Staff are extemelt accommodating and friendly.The on-site restaurants and bar are small, but adequate. For a quiet, peaceful holiday this is the place to be!

Room Tip: Any ocean side room will have an amazing view.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dlredneb about Bel Air Collection Resort & Spa Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arturo Villaseñor, Director General at Bel Air Collection Resort & Spa Los Cabos, responded to this review
4 April 2012
Greetings,

Thank you for the lovely comments. We are so glad that you had an enjoyable experience while at Bel Air Cabos.

We enjoy hearing when our service and amenities have had positive effects on our guests stay. We hope to be your home away from home whenever you visit Cabos in the future.

Warm Regards,

Arturo Villaseñor R.
General Manager
Bel Air Collection Resort & Spa Los Cabos
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Salt Lake City, Utah
Senior Contributor
44 reviews 44 reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“relaxing and away from the crowd”
4 of 5 stars Reviewed 13 January 2012
5
people found this review helpful

I stayed at the property a year ago when it was the Playa del Sol and was in the process of being converted to the Bel Aire. What a difference a year makes. First, my hats off to Victor, Charly, and Alejandra for always being so courteous and helpful at the front desk. The entire staff was very friendly. My main complaints last year were the hard beds and the no hot tubs. The beds are greatly improved with padding. The hot tubs were still not working when we arrived, but had been fixed by the time we left. It was nice to see the restaurant and pool bar up and running this year. We ate at the pool twice for lunch. I had ceviche. It was very good. The Bel Aire has also upgraded the beach facilities with new chairs and other lounging furniture. The beach area appeared to be raked and refreshed nightly. Both were an improvement over last year. The rooms are still well appointed and have been repainted and freshened up a bit to reflect what appears to be the Bel Aire "look". We stayed in a one bedroom suite. What was a seating area in the main room last year was replaced by a bed. So, sitting space was reduced. It seemed a little odd. The upside is that we were able to sleep next to the large sliding doors to hear the ocean all night. From our experience, the other bedroom can be a little loud with car noise. Personally, we prefer the Bel Aire because it is a small property and tends to skew a little older in terms of crowd. It is quite and peaceful. The staff was busy on all sorts of work while we were there. It appears it will only get better. My only real complaint is that the prices charged to access the wireless are steep and my access in the room was fine for email, but the download speeds were too slow for much else. We had better download and upload speeds nearer the pool. However, the download speeds there were only about 1.5mbps and the upload speeds were about .500mbps. I pay less for a month of internet at my house than I did for a week at the Bel Aire. Oh, and i miss the Japanese gardens that were fresh raked every day last year. It wasn't much, but I liked the way they looked and the attention to detail. Keep up the good work. We will be back next year. First time visitors, the hotel is marked on the side of the road. You exit on the east side of the freeway and cross under to the hotel. Just look for the sign about a half mile after you pass the Mega. It is easier to spot than the hotel.

Room Tip: ask for room numbers with a higher number. There are 10 or fewer rooms per floor. Rooms nearer 10...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 11 more reviews by leojtracnik for San Jose del Cabo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arturo Villaseñor, Director General at Bel Air Collection Resort & Spa Los Cabos, responded to this review
4 April 2012
Dear Guest:

Thank you for submitting a great recount of your stay with us.

We are happy to hear that our services and amenities were key in making your stay a success. We hope to see you again the next time you visit Cabos.

Hasta Pronto !!

Arturo Villaseñor R.
General Manager
Bel Air Collection Resort & Spa Los Cabos
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Red Bank, New Jersey
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
“A wonderful spot to unwind”
5 of 5 stars Reviewed 4 January 2012
11
people found this review helpful

I recently had the opportunity to stay for a week at the new Bel Air resort in San Jose del Cabo and I cannot say enough about how much we enjoyed our visit. I was most concerned after reading some of the reviews, and to anyone who might have those concerns simply put it out of your mind! The resort while small, is the perfect place to unwind and relax. The staff is incredibly courteous and accommodating. Many thanks to Carlos and Rene who helped make our visit special. I knew when my emails were responded to immediately I was going to be pleased.
If you are looking for the typical Cabos action - this is not the place for you. If you are looking to experience San Jose and really want to unwind, then this is the perfect place. Yes, there are some things that can be improved upon and I have no doubt that they will, but you can see that the desire and enthusiasm to please their clientele is evident. I expect that over the next few months the restaurant and shop offerings will improve, and I think that perhaps they can use a bit of re-decorating, but the beds are uber comfortable, the pool is very nice and new and the beach with it's lounges and beds is spectacular. A short drive to the main town of San Jose and you have wonderful restaurants, shops and art galleries to enjoy.

We were also able to enjoy many meals (especially breakfasts and lunches) in our room which had a nicely equipped kitchen. The Mega supermarket is very close by. A complimentary continental breakfast is served - albeit very early - and they also do a lovely tea and cocktail hour at sunset on the patio, where you can socialize with other resort guests.

We had the great fortune to spend our first week in San Jose before moving to our timeshare in Cabos San Lucas and it was the perfect way to spend 2 weeks (12/17/11 - 12/31/11). I look forward to returning and wish the new proprietors all the best in their venture.
Nadine F. New Jersey

Room Tip: If available request an oceanfront room in the newer building with a living room.
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  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arturo Villaseñor, Director General at Bel Air Collection Resort & Spa Los Cabos, responded to this review
4 April 2012
Dear Nadine:

We are delighted to hear that your stay with us was enjoyable. It is always nice to hear that our service was key in making your vacation "wonderful"!

Your comments will be passed along to our staff with pride. Thank You for taking a moment to share your comments with us.

We look forward to your next stay.

Hasta pronto !!

Arturo Villaseñor R.
General Manager
Bel Air Collection Resort & Spa Los Cabos
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Palm Springs, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“We really liked this property.”
4 of 5 stars Reviewed 28 December 2011
4
people found this review helpful

Having traveled extensively in Mexico and experienced most resort areas, we found San Jose del Cabo and the Bel Aire a wonderful place to stay. The rooms were excellent--all in the new section have an ocean view. The suite has a full kitchen--not just a mini. The pool area has really nice ammenities and the beach area also. Each afternoon we were treated to champagne and snacks on the beach. The staff was very friendly and learned our names very quickly. The only reason I'm not giving the resort 5 stars is because the restaurant really needs to revise its menu for dinner. The breakfasts were fine as were the lunches, but the dinner was too little food for the money and the food wasn't that good. Luckily there are a couple of small local restaurantes a few blocks away where the food was excellent! We absolutly loved the downtown area--so much more to offer than San Lucas and so much more quaint. The art district included some really high class merchandise. (Out of our budget, though.)

Room Tip: All that I saw were good--I didn't see any in the older section.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by SueNB2012 for San Jose del Cabo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arturo Villaseñor, Director General at Bel Air Collection Resort & Spa Los Cabos, responded to this review
4 April 2012
We thank you for taking the time to let us know about your stay. We are happy to hear that you enjoyed your accommodations.

We are truly sorry to hear about your experience in restaurants and our misunderstanding of your dinning expectations. Please know that we strive to make our service exceed our guest’s expectations at all times. Your feedback has been a valuable tool in maintaining the level of service that we, and our guests, expect when visiting our resort. Action has been taken to ensure that we do not miss the mark with our guest going forward. We hope that you will continue to make Bel Air your first choice when your travels bring you to Cabos. We look forward to your next visit.

Kind Regards.

Arturo Villaseñor R.
General Manager
Bel Air Collection Resort & Spa Los Cabos
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Senior Contributor
30 reviews 30 reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Minor problems can make your stay unpleasant”
3 of 5 stars Reviewed 28 December 2011
3
people found this review helpful

We encountered several problems, all of them were solved but you need to push for solutions. The pool was not heated, when it is suposed to be. The restaurant is average, just use it if you have no other option. As it is a combination of private condos and hotel rooms we have an owner that was remodeling his condo and make a lot of noise to our room and pool area, no solution was provided by the hotel. One day we have no water in our room for at least three hours... we moved to take a shower in another room after we demanded to.. Jacuzzis were dirty for couple of days

Room Tip: Biggest Rooms are partial ocean view
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Lalo_estebanes about Bel Air Collection Resort & Spa Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arturo Villaseñor, Director General at Bel Air Collection Resort & Spa Los Cabos, responded to this review
4 April 2012
Greetings. Thank you for your valuable feedback. We are sorry for the annoyances that you endured during your stay with us. Please be assured that we have put strategies in place to correct these deficiencies. We hope that you will visit us again in the future when your travels bring you back to Cabos.

Sincerely:

Arturo Villaseñor R.
General Manager
Bel Air Collection Resort & Spa Los Cabos
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Additional Information about Bel Air Collection Resort & Spa Los Cabos

  • Playa Del Sol Los Cabos
Address: Carretera Transpeninsular Km 29 San Jose del Cabo, San Jose del Cabo BCS 23409, Mexico (Formerly Playa Del Sol Los Cabos)
Price range (per night):* INR5,907 - 11,648

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