We were there Jan 30, 2012 until Feb 6, 2012 and had a great time. We are a family of 4 (2 kids 8 and 4). We also travelled with my parents who had their own room. We arrived and had no issues with check in. I had requested a room beside my parents on a high floor and both requests were accommodated. The rooms were perfect! No complaints other than being used to sleeping in a king size bed and having to share a double bed was pretty cozy! The resort is fabulous and I have NO complaints! The pools were awesome, the beach was well maintained and very clean, the food was very very good and the entertainment team was great. We all enjoyed playing bingo by the pool everyday and the kids loved the heated pools as well as the ocean. We travel to Mexico every year and this is approx our 10th trip and is by far the best resort we have stayed at. We will be back next year and will stay 10 days next time. The Hola Grand knows what they are doing as there is just the right balance of activities and they are in a great location. We all felt VERY safe and it is even walking distance to Starbucks (10 minute walk)! We ate out a couple nights at other restaurants in the area to get a change and also did a day trip into Cabo for a boat ride and shopping. Everything was perfect !!

We stayed here Jan 30 2012 to Feb 06 2012 and stayed in a partial garden view. Only issue is the room had 2 double beds . Great location ,Extreamly clean and well kept. Great beach. Buffet food is buffet food but they did good with it. Found the drinks a little week for me but thats just my taste. Of all the places we have been these are the nicest staff yet.( tip or no tip) I dont get time for breakfast at home so I really loved the fresh omlete Maria would make for me. Thanks.

We went to San Jose del Cabo for the first time not knowing quite what to expect and found a little piece of heaven.
We have stayed in a five star resort on the Mayan Riviera and didn't enjoy it nearly as much as the Grand Faro. We stayed in the Sol Tower and the room was wonderful with a nice big soaker tub. It has about 330 rooms so it was not overwhelming to walk to and from our room every day like it was in the five star....a perfect size for us.
There was a heated pool over looking the ocean and the beach, as well as a heated activities pool. Many resorts do not heat any of their pools so they go unused as they are too cold to swim in.
The breakfast and lunch buffet was held in a beautiful open air restaurant also located right on the ocean! What a wonderful way to start the day....best scrambled eggs I ever had.
The staff were always friendly and professional....we tipped quite generously but others did not tip at all and the service was always great.
We took a bus into Cabo and did a snorkel tour with Cabo Escape Tours that was so much fun...we even got to see humpback whales as a bonus.
There was always some kind of activity going on for those who wanted to participate, but no pressure to do so....the activities director Francisco seemed to work from morning til night without a break....incredible energy.
We felt very safe and everything was clean and well maintained..and NO BUGS to speak of which was a bonus.
They have 4 hammocks poolside that were a great treat when you wanted to get out of the sun and read your book.
I guess the only complaint we had was that they did not have Kaluha (in Mexico?) and they ran out of sparkling wine at the pool from time to time (not a big deal) and we would like to have experienced the Skybar but I think that it wasn't busy enough to warrant opening it...next time. We are definitely going back....we walked the gorgeous long beach in front of the hotel and we thought the Hola Grand Faro looked the nicest.

Take the good with the bad. Food was very good, grounds are beautiful, its a smaller resort so it is nice if you don't like riding a golf cart everywhere. It is one resort where I didn't feel pressure to tip even though we usually do anyway. The staff works very hard and are always smiling.
We loved that we could walk to Sanjose, it was a nice 20 minute walk and we did it about 4 times. And it was a convenient bus ride to San Lucas that brought you right to the marina.
We didn't like the bars closed at 11pm and you couldn't get a beer until 11 the next morning. Not that I am an alcoholic but we like to have a beer and clamato sometimes when we are on holidays. There was no beer in the fridge in your room which we thought was odd. We got to the resort at 10 pm and got a beer from the bar and it was fairly busy with people. We took a stroll around the property and came back to get another beer and everything was dark and quiet. If you tried to order a drink with room service they charged you for it.
The staff was very friendly however the front desk staff were not accommodating and didn't apologize for it either. We were not impressed with the few incidents we had with them regarding changing rooms due to noisy neighbours and being put in a room on the main floor facing the activity pool and had 2 single beds. Were not given an option and felt like they didn't care if we weren't happy.We had booked a deluxe ocean view room and that is not what we had. Everytime you go get change for smaller pesos they always said come back in an hour. They never did have change.
We went the night before we were to leave and asked for late checkout,we were told to just call in the morning,so at 7;30 am after 2 call attempts and being told they would call me back with no call back, we ended up walking to the front desk and were told it was impossible to have a late checkout but that we could use the hospitality room to shower and change in later in the day. We returned to the desk at around 4:30 and were told we should have signed up for the hospitality room and they only had a 6 o'clock opening.Nobody said we needed to sign up and I didn't think of it because we have never had this problem before, we were leaving a 6:15. So we had to change in the public bathroom in a stall. We did notice our room was not even cleaned until 4 pm.
We talked to a guy who had been there for 3 days and still didn't have a safe in his room on the main floor. He asked us if we had one because he was told that the main floor rooms didn't have safe's. We definately had a safe on the main floor.
They have 4 pools but only 2 you can actually tolerate to swim in because of the temperature.
Our room got cleaned every second day and so we had to go hunt down water. One day the lady came at 5:30 pm to clean.
The sky bar was not functioning and people we spoke to said they were there for 2 weeks and had not seen it open once.
We are not really picky people but I think it was just the combination of everything, we were just fed up by the time we left.
We were considering having our wedding there next year which is one reason for our trip. Spoke to the wedding planner the second day we were there and she was super helpful and printed off information for me. Loved cabo but will not be having my wedding at this hotel. Have to keep searching.