Me and my girlfriend stayed in this resort on Feb 5-12 for our first and last time. It looks good aesthetically but once you go to the buffet you will regret coming to this resort, I can't stress that part enough. It's all absolutely mediocre and apart from the breakfast which is very basic but miles above lunch and dinner. The food is unidentifyable, they like to serve fried chicken but you don't exactly know what part of the chicken you are eating. The al a carte menu seems promising but once your food arrives the feeling suddenly turns to the complete opposite. There is nothing to do at night except hang out in the lobby where everyone seems to gather to share drinks, which makes sense because its the only bar open past 10. We were also graced with the presence of a very dull cover band and a man who tried and failed to juggle fire sticks, when he accidentaly lit himself on fire after he left the stage. This resort absolutely does not deserve 4 or even 3 1/2 stars.

If a serious case of indigestion and a waste of your money sounds like your kind of vacation, I highly suggest staying here.

Just came back and would go back. Front desk men went the extra distance to help with a problem not related to hotel . Like most places now the financial bottom line is make or break so they have released many employees. The rest did thier best to compensate. Food and bar service was good. The few shows were excellent. Five pools gave everyone a level of relaxation they desired from screaming kids of neglecting parents to the adult only pool where you could hear the pages turn. Next to the propery is an estuary filled with fresh water plants and birds. A 15 minute walk along a paved ,patrolled path takes you to the village of SanJose.There are many food and drink places among the shops. There was so little pressure.The hotel is 3to4 star but more than expected

Thank you for an excellent vacation! We just came back from the Holiday Inn Los Cabos. The staff are EXCELLENT, never do you walk by them with out a smile and a hello. The service was great. Thank you Raul (front office manager) we will be emailng you next year so we get the same room (area) Jamie you made some amazing drinks and always with a smile! The activity staff were great, always kept us laughing and smilng. The food was good. The buffets could have been abit warmer but they were good! Anna entertained us every night in the lobby bar. The bar tenders in the lobby bar were exellent as well. It is hard to mention everyone and to remember everyones names. Thank you one and all! Our room was always done up and done well. The rooms and the resort are very clean! The resort is VERY big and never crowded, due to the size of the grounds. Just a quick walk into San Jose. Enjoyed walking up to the Mega store. Took the local bus back for just 8 pesos each. Cheap liquor to bring back to Canada. Remember only two 750mls each. The drinks at the swim up bars were endless. Any drink and I am sure they know it. We felt VERY safe. We took the bus (across from the mega store) into Cabo San Lucas (25 min) for only 28 pesos each. We came back in a cab $35 american. (four of us). We met some wonderful people on the resort. I would say that 75% are Canadians.I can not believe some of the negative reviews that I have read. I really wonder if any place would please them. Thanks again and look forward to seeing you next Feb. 2013 Steve and Marg p.s Teri (cochrane) I never got the pics you sent so the addy must have been wrong...

We spent 2 weeks here at the beginning of Feb. 2012. I have done various all-inclusives before, in many places, so I thought I knew what a four star resort was when I booked (according to Expedia). The problem here is that the hotel was just recently re-branded from a Presidente to a Holiday Inn Resort (they actually hadn't even got all of the old presidente promo material changed yet). The property itself is in fairly good condition for a 30 plus year old hotel. It is laid out well to take advantage of the beachfront. It is within walking distance of the downtown shopping district of San Jose del Cabo, and Cabo San Lucas is a $35 dollar cab ride away. During the day, there are several pool bars available to provide drinks, all within easy reach. The constructed wetland next door is a nice distraction.

Unfortunately, there is only one bar open at nite, in the lobby. It is not near large enough to accomodate all guests, and there is only one counter to make orders at, so you had to wait in line. Long lines, at times. Which brings me to my biggest complaint about this resort - WHERE ARE ALL OF THE STAFF? I was told that when they re-branded, almost half of the staff were laid off. Everytime you need service, there is no one available. I don't see it as a motivation problem - everyone was very hardworking and helpful - but a staffing problem. The staff are simply overworked. You can't put 300 couples on a resort advertised as 4 star all-inclusive, and then provide only one bar with one server. Same problem with meals. During the 14 days I was here, not once was I able to go through the buffet line and get everything I needed. There was hardly ever all of the pieces of silverware needed, and generally at least 30% of the food items were missing. Again, not enough staff to keep up. Also, only one buffet available at dinner, and one a la carte that seats approx 20 couples, so you are rarely able to book it. The beach snack bar suffers from the same problem. Usually, you have to wait at least 15 minutes for service, and don't count on a second visit.

Also, the food leaves much to be desired. As I mentioned, I have been on several all-inclusives, and everyone always complains about the food. I normally don't have a problem with it, but I was disappointed this time. It is very bland, and much to my surprise, vegetables were hard to come by. I have grown accustomed to very good and plentiful produce in Mexico, and that was just not the case here. Hard time trying to eat healthy. It would be considered low end pub food back home.

All in all, not a terrible resort. The few staff they have are absolutely wonderful (Alma at the quiet pool bar is a jewel and deserves mucho tips!), and the building itself is clean and comfortable. But the food and staffing levels need a lot of attention. And it is nowhere near a four star resort.