Just returned from one week at the Riu. There were 6 of us travelling together (ages 28-30) from toronto, Ontario. It was about a 45 minute bus ride from the airport, and check in at the hotel was quick and easy. they already had our rooms ready for us (we didn't upgrade to an ocean view room) and ended up in building 6 - each on a different floor, but that was ok for us. Building 6 is very close to the main buffet, bars, entertainment area and lobby. It was further (about 5 minute walk) to the main pool by building 7. We only used the main pool and didn't go to the quiet pool which was closer to us. Had to be up by at least 7am to reserve our pool chairs. This was a bit of a pain due to the longer walk.
Our Room overlooked the riu palace next door, liquor dispensors were all but empty (gave the maid a 10 dollar tip the first day and asked for a bottle of bacardi white rum and never received it but we always had plently of beer - Dos Equis. Room was cleained everyday, plently of towels, shower had great water pressure and always hot water! We only got three little thin pillows to sleep on- (I love lots pillows so this wasn't good) i guess we could have asked to more but didn't bother. Oh and our alarm clock always had the wrong time even if I re-set it. so annoying so i called down the front desk and within 3 minutes someone was there to bring a new one!
Beach Sand was pretty rough and hard on the feet but if you walk down closer to the water it get softer. We took a water taxi to lover's beach and went swimming there - highly recommend doing this it was beautiful. Only about $3-4 per person each way. Also on the beach are the vendors you can buy things from them. They do hassle you a lot if you are walking by. Also my husband and the other guys on our trip were asked if they watned drugs from people on the beach! We thought this was crazy as we don't do drugs!
Pool at building 7 was amazing! Water was cold but very refreshing when laying out in the sun. water was warmer in the swim up bar by the beach buffet.
Drinks were ok- very sweet and hard to drink for an entire week. the Guys drank barcardi rum and coke and said it didn't taste like our rum back home.
Food - was alright. breakfast buffet was good lots to choose from. lunch buffert by main pool had hamburgers, hot dogs, fries, lots of chips and salsa, guac, and hot nacho cheese. we ate at the mecixan, italian, and steak house restaurants. the mexican was the best ! Italian the worst - could hardly get anything down at this meal (don't order the pesto linguine- many people said they hated it) Oh and the white wine is Terrible!!!! I can drink pretty much anything and couldn't drink this. The Soft Serve Ice cream and the main pool buffet was Amazing ! However is was broken down more times than it was working! I only went twice to the dinner buffet and it was ok- lots to choose from but nothing really did it for me!
The staff at the resort are wonderful. the enterainment staff are fun, there's always something to do. I thought the shows were good. Michael Jackson (monday night) was amazing, kareoke show and comedy show were funny and entertaining. the staff at the main desk in the lobby don't seem as friendly (have heard this also from other reviews) oh and yes you need to be there by at least 730am to reserve you al a cartes. if today was monday you can book for monday night and Wednesday, so on and so on.
We didn't do any excursions. We did take a water taxi to town and walked around, went to Cabo Wabo. The food and drinks were great! we also walked from the hotel down the beach to Mango Deck Bar. This place was fun and crazy ! A bucket of 5 Cornona was about 10 dollars.
Overall I would say this was a 4 star hotel. It's missing a lot of the extras that a 5 star has. My husband and I stayed at the ROYAL PLAYA DEL CARMEN 2 years ago and that place was a solid 5 star hotel. hightly reccommend that hotel! i'm still up in the air if I would return to the riu santa fe. The price was great!, food - bla (we all had upset stomachs for a couple days during the week) We loved the cabo area and the views from the pool are to die for ! Weather during feb was pretty good - i knew it would be cool at night and hate that i have to wear pants and a sweater. during the day it was hot! cloudy some days though. one day it did rain pretty much the whole day then clearned up at 4pm. we talked to one guy in town and apparently this is very rare to see rain. hope this review if helpful !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC