Beautiful property but the front desk check in procecure was sketchy. We arrived at 7 pm and it was clear the gal who made every effort to avoid eye contact, was not wild about helping us that evening. She seemed very distant and put out but it was very evident when she asked us to participate in a seven dollar a day charge for tips for the staff. We told her that we preferred to tip individuals in person. She looked at us and told us that now our room was NOT ready. We were given a less than desirable location and was not told where the room was located nor anything about the property before dismissing us to the custody of the bellman. She mentioned that they were extremely busy, which was why we didn't get our requested floor/building. This was NOT true. Fortunately, the rest of the staff was awesome and we didn't see her again.

My 5 sisters and I stayed for a week at the Hacienda Encantada in Cabo and had a very amazing experience. The resort is absolutely top rate with service, food and accommodations. The staff are very attentive and friendly-genuinely want to meet your every need. We did all-inclusive for 3 of the days and that was great. Such a nice option to be able to choose which days we had all inclusive. We were able to eat in all 4 dining areas-very delicious. They have different themes each night-asian/italian/bohemian/mexican etc. There was entertainment-dancing, singing with most of them. There was an activities director with many fun things to do such as cooking, cocktail and Spanish classes, daily meditation, water aerobics and volleyball as well as arts n crafts such as pottery. There are multiple pools and a sandy area to sun by. Breathtaking ocean view and view of Land's End. There is no ocean swimming access because of rocks but for a $10 round trip shuttle ride they will take you to their sister resort in Cabo where beach access is only a couple blocks away. We did that one day and it was plenty. From there we did other activities such as parasailing, whale watching, shopping and a sunset dinner cruise. One word of warning- check your bill carefully. I suggest doing it daily or every other day because we found lots of errors. We were there on one of my sister's time share getaways and they tried to charge their time share fees as well as other things they had promised us for free such as horse back riding. They were very good about taking them off- just watch it closely. Some of us went on the time share "talk" and they really gave us a good deal that two of us bought into it! Really cannot wait to go back!! You would not be sorry

I understand enough Spanish to know that Jose, the Captain of the Bell Boys made a deal with our taxi driver for a kickback of the amount we paid. How does the Hacienda Encantada justify having this kind of employee? I will make my own arrangements in the future. Jose is a crook. I heard the driver say $50 and we paid $70 and the driver said he would give Jose the extra money.

The only thing that would make this place better is if I could take my dogs!
Great service, views, comfort, pools.......the most romantic restaurant in the world....ask for the private table on the cliff. You will not believe it!
Having your own kitchen is fabulous and as the resort grows, so will the inventory in the grocery store.
The staff is so friendly....superb.
We found it by trading our Maui time share and ended up selling it and buying at Hacienda. It is so much easier to get to and the rooms and vistas are a million times better than our place in Hawaii.