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Sheraton Hacienda del Mar Resort & Spa – reviews, photos

4.0 of 5
Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Hotel amenities
Special offer
Free night and Credit
Sheraton Hacienda del Mar Resort & Spa
Ranked #11 of 66 hotels in Cabo San Lucas
4.5 of 5 stars 533 Reviews
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533 reviews from our community

What travellers say about this hotel
  • Very nice(12)
  • Ocean views(12)
  • Happy Hour(5)
  • Friendly and helpful(4)
  • Only complaint(4)
  • Free internet(4)
  • Fitness center(3)
  • Breakfast buffet(3)
  • Golf course(3)
  • Cab ride(3)
Traveller rating
    284
    144
    41
    41
    23
Only show reviews for Family (92) | Couples (164) | Business (25)
Date Rating
Pennsylvania
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Memorable stay”
5 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

We recently returned from a wonderful weeks stay. Purchased one week time share at a local charity auction..had a one bedroom suite with a balcony with a sea view. It was amazing to actually see whales from our balcony. The staff actually seem to enjoy their jobs..everyone was pleasant and eager to help. Smiles everywhere!!!Sitting in a lounger,overlooking the ocean,enjoying Happy Hour..heaven !! We even attended the Time Share presentation which was mildly high pressure !You can decline to attend with no problem. I would suggest checking the secondary market before committing which is what I am doing. It really is a very special resort.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Very Nice Stay”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Just came back from 4 days here. We had a great time and the facility is very, very nice. The town of Cabo is only a 12 minute drive away. We played both of the Cabo del Sol golf courses here at the hotel and they were fabulous. The pool areas are beautiful and not crowded. Overall, a very nice property. Service was excellent.

Room Tip: The suites are very large - really nice.
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenatoMendoncaGM, General Manager at Sheraton Hacienda del Mar Resort & Spa, responded to this review
3 February 2012
Dear guest,

Thank you very much for your comments. The proximity with Cabo San Lucas makes our hotel a good choice if you are looking for enjoying the destination and also relax on the poolside and hotel facilities. We are very glad that you liked the Golf Courses, Weiskopf and Nicklaus definitely did a fantastic job on the project.

Hope to see you back soon in the near future.

Best regards,

Renato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
1 helpful vote 1 helpful vote
“Bad experience with electronic device”
4 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

For those who would like to choose this destination hotel for your vacation or celebrating wedding i would definetly reccomend it, but there a thing that had happened to me- so i advise people take extra care of all their belongings and don't leave things in the room. Don't forget that you are travelling to Mexico, eventhough its an international brand Sheraton. Bad people can work everywhere. I just wanted to tell that one of our cellphones (iphone4) was exactly stollen from our room, because we didn't think that it is obligatory to put all your brlongings including cell phone into safe. Noone from the staff of the hotel did mention that it is necessary. So, after a week of our stay and hosekeeping visits twice a day, i found that our cell phone is not in the room( just after the morning cleaning) and i did exactly knew, that before housekeeper came it was in the room, because it was ringing. Finally i called people from staff, guest relations and security, they made up some investigation and the results were nothing. They just appologized that it was happened to me and that was all.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manalapan, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Pleasantly Surprised!”
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

What a wonderful week in Cabo! The Hacienda del Mar was luxurious and immaculate. The room we were in was quite spacious and provided magnificent views of the ocean. I would recommend it for adults; not too much to do for young children.

Room Tip: Corner Suites, ocean view are terrific!
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenatoMendoncaGM, General Manager at Sheraton Hacienda del Mar Resort & Spa, responded to this review
2 February 2012
Dear guest,

Thank you very much for your comments. Your feedback is very important to us.

Just for your information at the end of February we will be inaugurating our new kids club and incorporating additional entertainment in a special area Just for children.
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New York City, New York
Senior Contributor
36 reviews 36 reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
“Sheraton Hacienda experience”
5 of 5 stars Reviewed 24 January 2012
6
people found this review helpful

The Sheraton is a beautiful property.  The grounds were well groomed and staff very friendly and attentive.  The rooms were spotless and nicely furnished.  Clientele seemed to be mostly retirees and middle aged couples during my stay.

We went to the vacation club presentation for the free breakfast and tour discounts.  The promised 75 min tour took 3hrs, but we got some decent discounts out of it.   

The beach is not really swimmable.  The water was dark and cold with very rough waves so I stayed mostly by the pool and jacuzzi. I'm a beach person and I normally prefer the beautiful clear calm turquoise waters and fine powdery white sand found in the Caribbean and eastern coast of Mexico like Cancun, Riviera maya, Playa del Carmen etc.   The Mexican pacific coast beaches in cities like Cabo and Puerto Vallarta don't have the same picturesque beauty which can be disappointing to the picky beach lover like me.  Of course I knew to what to expect from my research but I went anyway with an open mind as I always love to try new destinations.

We ate at most of the restaurants on site.  All meals and wait staff were excellent. Due to the secluded nature of the property there aren't other places in walking distance to eat unless you cab or shuttle it downtown for meals.  Either way you'll spend all your money at restaurants on site or on the cabs, shuttles or rental cars/gas going downtown for the cheaper food.  Shuttle is $10 round trip and a cab will run about $200 pesos each way to the marina.

Overall impression?   I most likely wont return to Cabo but I recommend the Sheraton if rates are fair and you do not necessarily care about location or beach quality.  Perfect for a lazy vacation as the resort has everything you need and you don't have to leave the property if you don't want to.  If you are young and like a more lively fun party atmosphere book elsewhere. 

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RenatoMendoncaGM, General Manager at Sheraton Hacienda del Mar Resort & Spa, responded to this review
2 February 2012
Dear guest,

Thank you very much for taking your time and doing such a detailed review. Your comments are important to us. Best regards, Renato.
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Additional Information about Sheraton Hacienda del Mar Resort & Spa

  • Sheraton Cabo San Lucas
  • Cabo San Lucas Sheraton
Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Price range (per night):* INR8,805 - 26,137

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Sheraton Hacienda del Mar Resort & Spa
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