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Riu Palace Cabo San Lucas – reviews, photos

4.0 of 5
San Jose, Cabo San Lucas 23410, Mexico
Riu Palace Cabo San Lucas
Ranked #22 of 66 hotels in Cabo San Lucas
4.0 of 5 stars 2678 Reviews
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2,678 reviews from our community

What travellers say about this hotel
  • Very good(80)
  • Ocean views(68)
  • Water taxi(66)
  • Room service(57)
  • Specialty restaurant(43)
  • Great time(42)
  • Lover beach(40)
  • Activities pool(37)
  • Steak house(32)
  • Cab ride(30)
Traveller rating
    1,100
    849
    285
    263
    181
Only show reviews for Family (344) | Couples (1128) | Business (73)
Date Rating
Brantford, Canada
1 review
5 helpful votes 5 helpful votes
“management please read”
4 of 5 stars Reviewed 12 February 2012
5
people found this review helpful

We thoroughly enjoyed our stay,except for one very important service which is lacking................COFFEE. surely,we put a man on the moon 50 years ago, you can have prper coffee service. suggest you purchase the equipment and a blond roast coffee and brew coffee accordingly. Its not rocket science. There are times of day for espresso based or dark roast and then there are occasions like breakfast for blonde roast coffee. coming from Canada and speaking for my american neighbors, the majority of us prefer cream in our coffee not milk,leche. Cream,half and half was sold at thre walmart up the road.
Hate to be ranting about this but you offer every other premium service but this one. I would like to include my email so you can let me know this is going to be addressed, I am returning to your area in.the next 3 months and this will make the difference of me staying with you or renting a condo and bring my own equipment and coffee.

For all that are reading this food,service are excellent, stayed in a suite with a great view.

Thank you mannoman123@hotmail.com

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask foodgurutraveller about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
1 review
2 helpful votes 2 helpful votes
“Cabo is beatiful Rio DISAPOINTING”
3 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

If you are traveler you will know what i mean by this. If you go there to get drunk by pool/bar and indulge food till you pass out u will LOVE THIS PLACE!
I was there for a week with my fiance and it was barely OK! ...Comport of beds one to 10 is (4) hard and air conditioning does not work. Im very surprised since the place is built in 2007, that its coming down fast. The town is beautiful but the resort i gotta say look for better for the same price even less. I would stay here again for the half price and prices as 3 star hotel..
Food is THE SAME!!! restaurants are joke is like bringing food from buffet just in nicer plates.
I am not a burger person and i always eat healthy and last resort was burger which turns out to be only good tasting food to eat. Pasta had no taste what so ever. Food over all disappointing/. We ate in town 2 times to avoid food in resort. The shows ARE GREAT. Very very Entertaining and people that work there really try to do their best and People please tip them. They really deserve it. So there it is GO THERE FOR PRICE OF 3 star HOTEL nothing more.

Room Tip: We were lucky by garden view, steps to pool. but if you on 2 or thirt floor count on 50-75 steps to...
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask hordash about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
4 helpful votes 4 helpful votes
“Without the efforts of the waiters, servers, bartenders, and entertainers the beauty of Riu and Cabo is TARNISHED!”
3 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

This was my first trip to Cabo and I was left amazed by it's beautiful views. I believe the Riu Palace has one of the best views of the famous landmark of Los Cabos. The premices of the hotel itself are very well maintened and very clean all around the pool areas. One thing I can definitely identify with other travelers that stayed here is that the staff is very courteous and polite, with the exception of a few servers that were in a hurry to get all the condements like salt and pepper and sugar off the table, when breakfast was close to closing time, even though my now fiance and I were still finishing up our meal.
**** Having traveled to a few destinations in Mexico, Cabo was no comparison because it stood out in many ways. However, for all the 4 and 5 star reviews on here I can not agree that my stay there was all that great. For the money paid and the expectations set for a resort built in 2007 with "5 stars" I expected a lot more comfort IN MY OWN ROOM. First off, the room we reserved was listed as having a KING BED, well sad to say a KING BED in Riu standards seems to be two full sized beds tied by their legs to not move and create a spacious "king" bed fascade. By combining two beds, a VERY uncomfortable 2-3inch gap was created during our sleep making it a real challenge to be able to cuddle and snuggle with your loved one. Well, that is the whole point of going on vacation with your significant other. I woke up with cramps and stiffness in my back every single morning. On that note, two night stands came to accompany the nightmare bed, and to no surprise at this point with only one outlet to charge your phone or camera or whatever else a traveler may need on their trip to stay in touch with family back home, or capture countless memories of the beauty of Los Cabos. There was only one outlet in the bathroom as well, which was also a bummer. Not to mention, someone had set the radio alarm clock to 2:30 AM with static like noise and we jumped to our feet in the middle of the night trying to turn it off. There were a couple of mornings around 9 o'clock that some man just knocked twice on our door and hurled inside screaming "HOLA!!!!" and staying in our doorway, waiting for me to say "Can you please come back later?" We were still sleeping for God's sake, some people getup early, but caught in my busy schedule back in the states, I like to catch up on sleep and RELAX on my vacations that I paid for and took time off of work to go to. On our second night, we were NOT able to get into OUR SAFE in the room WITH ALL OF OUR VALUABLES including our travel documents. I called reception to send someone to fix it, which they did- a man came and tried for 2 min to fix it and said he can't if maybe they can send someone tomorrow. Um...NO, I can not wait to find out if my valuables are safe and I need to make sure this safe was not tampered with. I politely requested a manager or someone else to come and try to resolve this issue. 3min later I get a call into our room from whoever was in charge that night asking "What's the problem?", so I had to repeat everything again and the man from the reception was VERY RUDE WITH ANNOYED TONE OF VOICE , saying they will send someone in the morning (it was 9:15pm). I said I can not wait until the morning to find out if my valuables are safe and I need this problem fixed NOW, because I read in previous reviews there were problems with the safes as well. I found it offensive to be talked to this way from the representative of the hotel and wait 20 min after that for them to show up with a different lock and key and fix the problem in less than 3 min!!!!
The food of the hotel was not all that great. Their food in the Mexican and Steak house restaurants kept repeating with was already available in the buffets every single day of our 7 day trip. That got kind of boring and unappealing towards the end of our trip.
The only reason why this hotel is getting my 3 star review instead of a 1 or 2 stars is because of their polite servers and GREAT ENTERTAINMENT TEAM, THEY TRULY SAVED A GOOD AMOUNT OF DECENT IMPRESSION FOR RIU PALACE. Without the efforts of the waiters, servers, bartenders, and entertainers the beauty of Riu and Cabo is TARNISHED!
The dancers of the shows were very skilled, and what left us speechless in particular was the EXCELLENT show and presentation of the Michael Jackson show! We felt as we were looking at the real Michael Jackson on the stage in front of us. The shows with the guests involved were very funny and enjoyable as well.
***VERY IMPORTANT***
DO NOT BOOK ANY ACTIVITIES AT THIS HOTEL!!!! They are such a BIG RIP OFF! Apperantly, since all inclusive trips are already paid for, the hotel tries to make money off of the booked activities. For a glassbottom boat trip to Lover's Beach with snorkeling we paid $120! Later on that night we went into the SAFE downtown of Cabo and were offered the same deal for two for 70!!!!!!!!!!!!!!!!!!!!! Interested to compare more,we just kept asking about the pricing of the other activities without saying how much we were offered at the hotel and believe me, the difference was TRIPLE. Go and see a booking stand in town and BARGAIN for EVERYTHING because for the price of one activity you could be going on 3!I believe everyone likes to save money! :)
With that said, I am not really sure at this point if I would return to Riu Palace again. Will I return to Cabo? Sure. But the not swimming in the ocean was a real bummer!

Room Tip: I am very disappointed with our room, so my only tip is please ask if you are getting a real KING SI...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lily H about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice Place To Stay”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

We stayed for 5 nights in January 2012. Beautiful property, lots of activities and convenient to downtown Cabo. Restaurants were buffet style and felt like a cruise ship dining experience and the two times we had table service, the food was more disappointing. Lots of selections, though overall food quality was fair.

Rooms in the main building can be very noisy if you are near the nightly entertainment. I heard numerous guests complaining and several asked for rooms to be moved; we were one of those. Staff is very pleasant and attentive.

Room Tip: Ocean front rooms are beautiful for viewing sunrises and gazing at the water. If you are looking fo...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WildeBeest59 about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“paradise awaits”
5 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

I have just returned from an 11 day trip to the Riu Palace. It was a first class trip all the way. Wonderful service, clean rooms and good food. The view is amazing overlooking the water from the hotel. Very clean beach with views of cruise ships and even a billionaire's 330 foot mega yacht parked in front of our hotel with a helicopter and all of the toys on board.

I have been visiting Mexico for over 30 years and this is my first trip to Cabo. I can say that Cabo is my favourite destination in Mexico.

Room Tip: Pay extra for the ocean front rooms. Well worth the price.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tracey C about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Riu Palace Cabo San Lucas

  • Riu Palace Cabo
  • Riu Palace Los Cabos
  • Riu Cabo San Lucas
  • Riu Palace
  • Riu Cabo
  • Cabo San Lucas Riu Palace
  • Riu Los Cabos
Address: San Jose, Cabo San Lucas 23410, Mexico
Price range (per night):* INR10,979 - 16,217

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