Let me start by saying that this hotel is very nice, the staff is very friendly, and it is very peaceful and quiet. The housekeepers, restaurant, and front desk staff were a welcome sight after being haggled at the airport and on our shuttle ride to the resort to buy a timeshare, although our "concierge" did try a little too. The pools and hot tubs are nice, there is a laundry room, and each unit has a small kitchen with a small fridge, microwave, sink, and cooktop. There are about 15 TV channels for you to watch, 2 of which are Mexican. There is free high speed internet if you have your own device capable of using it. There is a computer you can use that you must pay for time on if needed. the only issue with the internet is that you can only use it in the main lobby area or their "business center". There is plenty of room to sit for this though. If you plan on calling anywhere, bring a calling card (they can also be purchased at a vending machine in the lobby). Even calls made from my room to Cabo were $1 each! The lobby also has an ATM that spits out pesos in multiples of 200 (of course, for about a $4 fee).
I do have some complaints too.
The beds are horribly hard, and I did not get a good night's sleep the whole time as a result. I had to try several tricks with pillows and positioning just to try to get to sleep. I have to add that I am spoiled at home with a Sleep Number Bed, so just about anything else to me feels hard, and this is a normal vacation experience for me. This one was exceptionally difficult to deal with however.
There is no shuttle to anything offered unless you agree to attend a timeshare presentation first. They will also offer you a world of other things if you are willing to be hassled to buy a timeshare for 90 minutes. It's worth it if you can stomach it, are interested in buying a timeshare, or have little money for fun. The taxis are extremely expensive. In fact, I read in our guide book that Cabo has some of the most expensive taxis in the world. After this trip, I believe it. If you don't want to take a cab every day, you can walk or take the bus. Downtown Cabo is about 4 or 5 miles from the resort. There is a bus that can take you most of the way for those of you comfortable enough to ride it. It is 8 pesos (currently about 65 cents) per person each way, but you do have to walk about a mile to the bus stop first. If you don't have pesos, they will take dollars, but will not usually give back change. You should know at least a little Spanish if you choose this option, but most people speak at least a little English that I encountered. Cabo is a very "Americanized" Mexican city. Yet another option that I recommend is to rent a car. We got bored with Cabo pretty quickly, and we ended up renting a car. Again, an expensive option because you have to buy Mexican car insurance to go with it since your American insurance is no good there. The front desk staff were helpful in arranging someone to drop off and pick up a car for us.
The shower is also set up a little strange so that there is no way to take one without getting water all over the bathroom floor. This didn't bother me much, but can be a nuisance.
The rooms echo sound badly, and you can hear just about everything going on in the rooms next to you. This didn't end up being a huge problem, but could get quite annoying if placed next to the right person.
All in all, a nice place to stay. A little far from where the action is, but nice and quiet at the same time. Great staff. The one thing that I took away from my stay was that it seemed a little like the management were more interested in selling you the next timeshare than in trying to make this one as good as it could be, but the staff still cares about doing their job.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC