We have been frequent visitors to The Esperanza Resort in Cabo San Lucas, Mexico. The ambiance, service, staff, weather are all attributing factors and rate 10's across the board. It is not often you can travel to one place and be able to count on perfect weather as well as continuously be treated as royalty NO MATTER WHO YOU ARE. The rooms are all Serene and have views over looking The Sea of Cortez. There are beautiful balconies with infinity hot tubs for lounging and romantic evenings. We had our own private concierge, Cesar Sanchez, which was like having your own "genie in a bottle". No wish was out of his realm. Whatever we asked for was usually granted within minutes of asking. he handled all of our dinner and spa reservations and anything our kids wanted to do as well. All we had to do was wake up and get dressed...Cesar took care of everything else for us as we gave him our wishes and desires...to that extent...I saw something that was strategically placed all over Cabo and when I asked Cesar about it, his answer, as always, was,"No problem I will get you an answer immediately." We had left Cabo but a few days home I had heard from him and he had found what I was looking for and offered to purchase them with my permission and ship them to me here in the states. We have traveled the world over, to the finest resorts and have yet to find a resort, that not only has the beauty and ambience BUT, gives you the piece of mind and comfort of knowing that you are not only a "WELCOMED GUEST" but that you are thought of when you leave and remembered when you return!!!!!! How many of you can say that about places that you have been to??????? It is not only Cesar, but . Paula Arriaga, Javier, Marc Rodriguez, Diego Weiss.... and of course, I must mention Jeri Lyn Walker and Caroline Macdonald of Auberge Resorts who are always ready, willing and able to do anything at anytime for us or anyone we might be referring to The Esperanza Hotel or any of The Auberge Resorts for that Matter. They are always so kind and courteous which makes wanting to choose one of their hotels first and easy choice.
Room Tip: There are no tips as all the rooms are beautiful, clean and strategically located so that they all v...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Thank you so much for having taken the time to write such a wonderful review. At Esperanza we treat our repeat guests like royalty. We are truly delighted that we fulfilled your expectations and that you have returned on many occasions.
Looking forward to welcoming you back soon to Esperanza!
Warm Regards,
Marc Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC