I enjoyed my stay at Playa Grande and did encounter some negative as mentioned in previous reviews but they didn't really deminish my overall satisfaction with the resort. I only have one complaint - pool side chair hoarding.
This problem with people saving pool chairs with towels every morning at 0800 or earlier but not actually arriving until two to three hours later is, I believe, a blemish on the resort. There is a hotel rule against this as stated in the hotel guest services book - if no one shows up for more than one hour, towels may be removed by staff. One nasty confrontation occurred when a couple had security remove towels so they could use the chairs. These chairs had been saved by towels for over two hours. When the towel owners finally showed up at 1030, they accused the other couple of removing their things and a heated argument ensued. My experience at hotels and resorts is usually the practice of saving pool chairs is acceptable if there is someone sitting in one and saving another. My complaint is encountering no one at the pool but towels on the majority of chairs. I think this problem can be remedied by using small color coded cards stating the "no saving chair rule". At 0900, staff would put out a WHITE card on towels so time can be established. At 1000, if no one shows up to claim their chairs a RED card is put on the towels denoting this chair has been saved for two hours or more and now available to all. This will enable security to remove the towels so other guests that arrive later will have the use of these chairs without disputes.
- Playa Grande Hotel
- Playa Grande Cabo San Lucas
- Playa Grande Resort Cabo San Lucas
- Playa Grande
