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BEST WESTERN Hilcroft Hotel – reviews, photos

East Main Street, Whitburn EH47 0JU, Scotland
Hotel amenities
BEST WESTERN Hilcroft Hotel
Ranked #1 of 1 hotels in Whitburn
4.0 of 5 stars 21 Reviews
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21 reviews from our community

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Traveller rating
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Date Rating
Loughborough, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“Work In Progess - Could Be Lovely”
3 of 5 stars Reviewed 26 August 2011

On a business trip to Edinburgh during late August and the Fringe is on means hotel prices in the city go crazy. This led to me seeking alternatives and this is how I came to be at the Hilcroft Hotel (a £40 taxi ride from the airport). This proved to be a pain as the taxi fares started to build up over - this is a good base if you have your own car, but I wouldn't recommend it if you don't.

The initial impression is not good. Whitburn has a reputation for being run down and maybe a little rough and the surrounding area is a large council estate. In fairness this does not impact on the hotel itself but makes for a poor first impression.

Inside, the hotel is in need of modernising and the corridors were in the process of being redecorated during my visit so this could be the start of this. The rooms are quite dated and I felt that for £75 a night it was no better than a Premier Inn type location. It was comfy but the room I was in (27) was directly next to an extactor fan than was on from 6pm through to 9pm. This would not be a problem if you were planning on being out during this timeframe, but it was impossible to work in the room even though I had the free WIFI available.

As a family run location, they have clearly invested in the restaurant side of the hotel as this was excellent. The food was of a high standard, good quality and good value for money. This standard also extended to the breakfast. I found the staff to be friendly and helpful throughout and clearly care about wanting to make the restaurant an enjoyable place to be. It was busy each night with a good mix of residents and local diners.

It was also great to see that chivalry is still alive - Ladies Only parking by the front door!

Room Tip: Room 27 has a loud extractor fan next to it from 6pm-9pm
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  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
23 October 2011
Thank you for all your comments. This allows us to continue what we are doing well and hopefully improve what is not so good!

Thanks Again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Wedding party”
4 of 5 stars Reviewed 10 August 2011

We stayed 2 nights, check in prompt, Room very nice & clean we had a double room. Hotel was fully booked due to family wedding, breakfast on both days was sparse 1 sausage/bacon instead of 2 both days, restaurant/bar manageress could be more approachable maybe the pressure was a bit much, some of the other waiting on staff could do with stepping up another gear. As a venue for a wedding fantastic staff attending function fortunately the weather was very good so the bride & groom got married outside. Bars fine little expensive but that's hotels for you.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Merseyside
Senior Contributor
28 reviews 28 reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
“Average at best”
3 of 5 stars Reviewed 8 July 2011
3
people found this review helpful

Stayed for four nights whilst working locally along with a couple of colleagues. On the plus side the food in the restaurant was pretty good and, if you got the right staff, the service was freindly and prompt too. However, this was outweighed by poor service on other nights and also at breakfast - had to laugh when both my porridge and poached haddock came out of the kitchen at the same time!

On the final morning I was almost berated for sitting at the wrong table - it hadn't been set for breakast apparently, and the porridge was salty too!

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Whitburn, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Expensive”
2 of 5 stars Reviewed 29 June 2011
2
people found this review helpful

Family wedding. Stayed for 1 night. For where the hotel is situated (villages), expensive for what they offered. Could have stayed in Edinburgh for the same price of a room. Bar drinks very expensive.

This hotel is not for the locals to have their wedding at. Pricey, and over-rated.

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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pmw88
1 review
“best wedding ever”
5 of 5 stars Reviewed 10 March 2010

i had my wedding reception here in aug it was fantastic, it was one of the biggest weddings they have held no complants staff were amazing especialy margret and scott, rooms were great food was great as was breakfast could not say a bad word .

  • Stayed August 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Hilcroft Hotel

  • Best Western Livingston
  • Livingston Best Western
Address: East Main Street, Whitburn EH47 0JU, Scotland
Price range (per night):* INR6,632 - 7,635

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