So, one of my "Mexican" nephews decided to get married at this hotel. My wife called two months in advance and booked our room for the trip. The price she agreed to was 1300 pesos, which at the time was about $100 dollars in US. After talking to some of her sisters, who live in Mexico, they booked their rooms for 870 pesos (33% less); same view, same room many same floor. My wife called back, they offered a discount of 100 pesos, stating they only give 10 rooms a weekend at that special pricing and we were too late. When we were in the hotel, we asked the other wedding attending people what they paid, all the Mexican attending guests paid 870 pesos, including the ones who booked the hotel on the way to the hotel. The only other person who paid more was my gringo brother-in-law who paid 1000 pesos. Ironically, we booked before almost everyone in this wedding party.
I called the general manager, Jose, who was less than helpful. He repeated the only 10 rooms for the “special price” but couldn’t explain why we didn’t get this discount considering we booked so early before the trip. I asked for the person's name and number above him, he refused to give it to me.
If you look online, you can find condos on the water with bedrooms for about the same price. Do some research and save yourself some grief.
Room Tip: ask for a bed that isn't as hard as a rock and bring your own pillows.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 December 2011
Dear Sir:
We are sorry to hear You have a bad impression on how We set up our rates as this is not the way We work, normally We do establish our rates with plenty of time ahead, plus We do some specials with a limited number of rooms in a lower category which seems to be the case, in lieu of this inconvenience We are willing to offer a special discount in your next trip to San Carlos. It will be a pleasure to welcoming you to our hotel, please contact us at:
ecommerce@sancarlosplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC