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San Carlos Plaza Hotel Resort & Convention Center – reviews, photos

2.5 of 5
Paseo Mar Bermejo Norte No4 | Los Algodones, San Carlos 85506, Mexico
Hotel amenities
San Carlos Plaza Hotel Resort & Convention Center
Ranked #4 of 7 hotels in San Carlos
3.0 of 5 stars 85 Reviews
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85 reviews from our community

    Trip type
Traveller rating
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Date Rating
Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Don't ask for a 'Room with a View' if there's a wedding poolside...”
3 of 5 stars Reviewed 4 January 2012
2
people found this review helpful

2 nights here, one of which was without sleep as a wedding ceremony and reception was held right outside our window/balcony. I was too exhausted to request another room or complain as I'd just missed my flight (flights) home to Australia. The room was very clean and pleasant enough but nothing outstanding...not even a bar fridge. The view was second to none....stunning!! Room service meals offered choices, which for a vegetarian, is much needed. I was unable to access internet from my room. Fortunately, I was able to use the Business facility. The lobby has reasonable restaurants and overpriced shopping. Really, it was ALL about the amazing view and the incredible sunsets.

Room Tip: If you request a room with a view, DO ask if there will be a wedding poolside while you're there...
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  • Stayed December 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GayeG about San Carlos Plaza Hotel Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos Durán, E-commerce Manager at San Carlos Plaza Hotel Resort & Convention Center, responded to this review
6 January 2012
Dear Sir:

We really appreciate your comments, as they are very valuable to us to keep improving our customer service and be capable to offer you the best experience. We hope to have the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona, United States
1 review
“Watch out American, you will pay more!”
2 of 5 stars Reviewed 26 December 2011

So, one of my "Mexican" nephews decided to get married at this hotel. My wife called two months in advance and booked our room for the trip. The price she agreed to was 1300 pesos, which at the time was about $100 dollars in US. After talking to some of her sisters, who live in Mexico, they booked their rooms for 870 pesos (33% less); same view, same room many same floor. My wife called back, they offered a discount of 100 pesos, stating they only give 10 rooms a weekend at that special pricing and we were too late. When we were in the hotel, we asked the other wedding attending people what they paid, all the Mexican attending guests paid 870 pesos, including the ones who booked the hotel on the way to the hotel. The only other person who paid more was my gringo brother-in-law who paid 1000 pesos. Ironically, we booked before almost everyone in this wedding party.

I called the general manager, Jose, who was less than helpful. He repeated the only 10 rooms for the “special price” but couldn’t explain why we didn’t get this discount considering we booked so early before the trip. I asked for the person's name and number above him, he refused to give it to me.
If you look online, you can find condos on the water with bedrooms for about the same price. Do some research and save yourself some grief.

Room Tip: ask for a bed that isn't as hard as a rock and bring your own pillows.
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Trevor V about San Carlos Plaza Hotel Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos Durán, E-commerce Manager at San Carlos Plaza Hotel Resort & Convention Center, responded to this review
30 December 2011
Dear Sir:

We are sorry to hear You have a bad impression on how We set up our rates as this is not the way We work, normally We do establish our rates with plenty of time ahead, plus We do some specials with a limited number of rooms in a lower category which seems to be the case, in lieu of this inconvenience We are willing to offer a special discount in your next trip to San Carlos. It will be a pleasure to welcoming you to our hotel, please contact us at:

ecommerce@sancarlosplaza.com.mx
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Chennai, India
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Good Hotel with a beautiful view of the ocean”
3 of 5 stars Reviewed 24 November 2011

Stayed there for 3 nights and had a room facing the waters, the hotel is right on the beach, you step out and you are on the beach. The beach was quite and clean. The rooms are ok on space, room sizes were little bigger than a business hotel, with standard room facilities. They have a very good lobby area with wireless internet. The bar and resturant, the food is ok. The serve breakfast which is quite good.All in all good place if you need to be on the beach.

  • Stayed January 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mitram about San Carlos Plaza Hotel Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Senior Contributor
31 reviews 31 reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
“Good hotel - very good service”
4 of 5 stars Reviewed 27 July 2011

The hotel is quite big, its clean, it quite. It is very near the beach which is really really nice. On the beach you can rent aa ATV, a water bike, some boats. Food and service were qutie good. There is a bar-disco club as well which is also quite nice. You can get cheap and deleicious pizza also. There are vending machines for drinks if in the middle of the night you are extreemly thirsty.
I would reccomend it.
A big problem for me was the transportation from Hermosillo Airport to the hotel. The hotel sais that they have transportation service but to use it they insist on giving not only your credit card number but the secret code on the back as well as the expiary date and the signature - which is ABSURD! Also you cannot pay post factum, meaning to oarder the service and pay when you arrive - again ABSURD!
However if you ask how can you reach the hotel otherway the tell you you can get a taxi from the airport on the same price.
I would say that taking a taxi is a really good alternative it is even cheaper (service from the hotel costed 1300 pesos, taxi from HMO airport costed 1200 pesos)
In reallity there is no real pick up service provided by the hotel - they just call a taxi to come and pick you up. That is a big minus for this hotel - luckely it is the only minus.

Room Tip: Clean, big, free internet, nice view to the beach and the Californian Gulf.
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  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vdexoto about San Carlos Plaza Hotel Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos Durán, E-commerce at San Carlos Plaza Hotel Resort & Convention Center, responded to this review
29 July 2011
Thank You very much for writing this review. In San Carlos Plaza We take very seriously what our customers think about us. We are glad to know You enjoyed your visit at the hotel, and we are always open to comments on how we can offer the best service to our customers.
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Albuquerque
Senior Contributor
46 reviews 46 reviews
Reviews in 28 cities Reviews in 28 cities
49 helpful votes 49 helpful votes
“Don't trust the ads”
2 of 5 stars Reviewed 9 April 2011
1
person found this review helpful

When a place advertises a rate I don't want to travel 15 miles to find out the ad was false which happened to me here. This is place a far away from everything in town and while it is a nice hotel with a convention center I was a single traveler and expected a lot more for the money. I went into San Carlos and got a much better deal. The beach was lousy as well.

  • Stayed April 2011, travelled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about San Carlos Plaza Hotel Resort & Convention Center

  • San Carlos Plaza Hotel
  • San Carlos Plaza
  • Plaza San Carlos
Address: Paseo Mar Bermejo Norte No4 | Los Algodones, San Carlos 85506, Mexico
Price range (per night):* INR4,124 - 7,468

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