The room was very cozy, some dusty but the bathroom was very clean, the service was amazing, the breakfast just awesome with a great view, I was disappointed I had made reservations at another hotel for the rest of my trip. I have travel a lot and have stay in 5 star hotels and would definetely would stay here again!

The staff was excellent and helpful; however, always had to tip for everything. We had to buy/pay for our water, when they should have given it to us courtesy as everyone knows you should NOT drink the water in Mexico. The room was supposed to be a suite and was large enough but NOT fully 5-star level that they said it was. The toilets backed up all the time. The staff said we should throw our yukky toilet paper in the trash can in the bathroom! How unhygienic! Drainage in the shower and sink was very slow. There was dust and mildew. I cleaned up before I dared lie in my bed...I carry lots of antibacterial wipes when I travel. The shower was cold on many occasions and we had to complain about that too.
The breakfast was good and service good. Pool was not very clean either. It was pretty but the wireless never worked in the room properly.

My friend and I stayed for 10 days in San Miguel and truly enjoyed our stay at the Hacienda. The staff goes out of their way to make sure every request is answered. The property is truly filled with flowers and is beautiful. The rooms were good sized, and while they could have been a little cleaner, were adequate. The people we met staying there were had been coming every winter to San Miguel and always stayed there. The location is not too bad, but being closer to the "flat part" of San Miguel might have been better. Taxis are in abundance so we took a lot of taxis. I would recommend this hotel to anyone.

The hotel has a lovely garden but lacked loungers. Only two for the entire hotel. The roof garden did supply a great view of the sunset. The "pool" was a joke.

Maid service was so-so. Never replaced the coffee supplies. Did not even clean or replace the coffee cups.

Breakfast was good but quality varied as did the coffee. Every time a different server. On serve did not even turn the burner on under the coffee pot. I was wondering why the coffee was not that hot.

They wanted a 5% tip on the hotel bill. I thought that was excessive but did so but not next time if I stay there again but probably not.

I also thought it was over priced. Now that I've been to San Miguel twice I see better places to stay.

The office staff we very nice, however