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Rosewood San Miguel de Allende – reviews, photos

5.0 of 5
Nemesio Diez 11, Colonia Centro, Mexico
Hotel amenities
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Complimentary Night
Rosewood San Miguel de Allende
Rosewood San Miguel de Allende
Rosewood San Miguel de Allende
Rosewood San Miguel de Allende
Rosewood San Miguel de Allende
Rosewood San Miguel de Allende
4.5 of 5 stars 64 Reviews
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64 reviews from our community

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San Miguel de Allende, Mexico
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
“The Rosewood Holidays - Naming It and Claiming It”
5 of 5 stars Reviewed 5 January 2012

Two US friends and international travelers joined me for a Mexican Christmas in San Miguel.de Allende and The Rosewood Hotel. We were greeted by the fantastic hand crafted cookie holiday home, Marin's dramatic bronze sculpture of magical man and horse and a candle lit foyer with the sounds of a nearby cascading fountain.

Most telling, we were greeted by name upon arrival and throughout this fine hotel. It was refreshing.

Many thanks to this talented team. I don't think we can post specific names yet just know I appreciated one and all.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Alexis606060 for San Miguel de Allende
Ask Alexis606060 about Rosewood San Miguel de Allende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosewoodSanMiguel, General Manager at Rosewood San Miguel de Allende, responded to this review
6 January 2012
Dear Alexis606060

Thank you for your kind comments; please know they have been shared with the team.

Compliments like yours are definitely motivation for each department to continue creating innovative experiences for each of our guests.

I look forward to welcoming you back soon

Sincerely,

Christian Tavelli
Director General
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Colleyville, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Rosewood San Miguel did not disappoint...”
5 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I had been wanting to visit San Miguel since the Rosewood opened in early 2011. My husband surprised me with a trip there in December. What a great experience! The service was impeccable, much better than you would find at a comparable hotel in the US. The room was spacious and well appointed. The roof top tapas bar was a destination in itself...so serene with fantastic views of San Miguel. The breakfasts were fabulous in the 1826 restaurant and concierge service was outstanding in suggesting outside restaurants. We visited the spa one afternoon and had great massage therapists. The property is architecturally beautiful with pristine landscaping.

Our negatives were: The water in the room was always lukewarm even after we called maintenance. The one dinner we had at the 1826 restaurant was just ok for the price. My husband did come back with bed bug bites but we are unclear as to when and where it occurred.

Overall a fabulous 4 days and can't wait to return with our children.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JanaLyons about Rosewood San Miguel de Allende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosewoodSanMiguel, General Manager at Rosewood San Miguel de Allende, responded to this review
5 January 2012
Dear Jana ,

I am thrilled to know you and your husband enjoyed your recent stay with us. It is wonderful when our guests can share their experiences and elaborate on the services we offer. And I agree, Luna is a “destination in itself.”

I want to assure you that I have taken precise action with my team to address the issues you have shared with us. I can assure you that our rooms and linens are meticulously cleaned during and after each room stay. We treat areas monthly and our housekeeping team takes thorough daily measures to ensure the cleanliness of all vicinities.

I do so appreciate your kind comments and I look forward to personally welcoming you and your family back in the near future.

Sincerely,

Christian Tavelli
Managing Director
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Dallas, Texas
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Four wonderful days at the Rosewood; it defintely did not disappoint.”
5 of 5 stars Reviewed 29 December 2011

Previously we had only had meals and drinks at the Rosewood. Decided to come for Christmas and it was an excellent decision. The rooms are very comfortable and well appointed. The staff is well trained and very attentive. Our experiences in the 1826 dining room and the Luna bar were once agin outstanding. Definitely worth a visit to a beautiful property.

Room Tip: A so-called rooftop room with a terrace was wonderful but not really rooftop.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 11 more reviews by RaeKY for San Miguel de Allende
Ask RaeKY about Rosewood San Miguel de Allende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosewoodSanMiguel, General Manager at Rosewood San Miguel de Allende, responded to this review
9 January 2012
Dear Raeky,

I am delighted to learn that we were able to leave a positive impression on you during your stay with us. Our goal is to provide you with exceptional service and to ensure that each and every one of your stays with us is a most pleasant and memorable one.

We hope to welcome you back to Rosewood San Miguel de Allende in the not too distant future.

Sincerely,

Christian Tavelli
Managing Director
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Dallas, Texas
2 reviews
“Top Notch”
5 of 5 stars Reviewed 29 December 2011

A terriffic hotel in this city, and the view from the tapas bar on the roof is outstanding. The service was very good, and all the staff was friendly and attentive. It's a fairly long uphill walk to the Jardin, so anyone with walking issues should consider a cab or a hotel closer in.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask P J D about Rosewood San Miguel de Allende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosewoodSanMiguel, General Manager at Rosewood San Miguel de Allende, responded to this review
9 January 2012
Dear PJD,

Thank you so much for your kind comments,

We look forward to the pleasure of welcoming you back to Rosewood San Miguel de Allende in the not so distant future.

Sincerely,

Christian Tavelli
Managing Director
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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very good experience but very very average service, not a Rosewood service”
3 of 5 stars Reviewed 12 December 2011
1
person found this review helpful

Good buy very very very average service. I stayed at Las Ventanas (a Rosewood resort in Los Cabos Mexico) and was amazed by the level of service, food and magic in every way. I thought Rosewood San Miguel de Allende will be the same but not even close. I had a great time and service is good but very very very average compare to other hotels that cost 50% of the price. Food is good but again very very average. Spa is also good but average as everything. The only thing that really made me angry was the valet parking when I arrived and when I leave the hotel. Those guys really need some training. Try this hotel, it's very nice, just to do expect an incredible service as in other Rosewood resort.

Room Tip: Ask to have the cathedral view, its amazing.
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask abuendia1 about Rosewood San Miguel de Allende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosewoodSanMiguel, General Manager at Rosewood San Miguel de Allende, responded to this review
27 December 2011
Dear abuendia1,

I appreciate very much your valuable feedback. Please rest assured that I have personally addressed with all my management team each one of your comments and have taken the necessary actions to assure our guests satisfactions entirely.
Looking forward to welcoming you back in the near future,

Christian Tavelli
Managing Director
Report response as inappropriate
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Additional Information about Rosewood San Miguel de Allende

Nemesio Diez 11, Colonia Centro, Mexico
Price range (per night):* INR16,440 - 27,475

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