I went here with my boyfriend and were treated like royalty. The staff was very friendly adn the rooms were rustic and chic. Be warned its salt water showers!! There was a ceiling fan in our room and we ended up taking the net off bc it was too hot.

Overall great place!

We researched this Hotel for quite a while and chose it over our favorite hang out, Casitas Royale. We wanted a change of pace, Ocho Tulum looked like a perfect spot.
We arrived on November 28th for a week, everything was great, just like all of the reviews posted here say.

On Monday, November 30th the hotel was siezed by 20 Mexican Police with machine guns and shields, others were empting out the rooms of everything and loading it onto a large moving van. Surveyors were surveying the beach, others had fence posts and 10 spools of barbed wire which they were going to fence the hotel grounds off.

Alex, the assistant manager came up to my wife and I ,the other guests and let us know that we had to evacuate the Hotel immediately. Alex did say that he was embarrasssed, we do feel that he was sincere.

Seems that someone else owned the property or the repo man was reposessing everything.
We are still trying to find out exactly what happened, rumors are flying.

Alex did get us a room up at Playa Azul, drove up there with us and let us know we could stay there for the rest of our trip and he would credit us the difference. Some of the other guests who were kicked out were also staying at the Playa Azul.

We chose to move on the next morning and look for something else, we stopped by Ocho and the gate was chained and locked down.

Today is Thursday December 3rd, we are staying at Cesiak and tomorrow we are staying at
Milamores for a night.We have made the best of a bad situation. I can imagine what others may have gone through.Imagine others with little money, little travel experience only to be kicked out of your hotel onto the street.

I just got an E Mail from Cris the manager at Ocho, (whom we never met)crediting part of our credit card deposit less the two nights we stayed, the food that we ate and the wine we drank.

My wife and I have run a successful buisness in New York for the last 30 years, we would never dream of charging one of our customers for a dreadful experience like that. If this place has won Trip Advisors Hidden Jem award there are alot more facts hiding out there about this Hotel that need to be brought out in the open.

I had a wonderful time at Ocho Tulum. The room was comfortable, spotless and perfectly situated on the beach. The staff were great, truly I had no complaints. Unfortunately though, I feel I have to send a warning out to travellers regarding a double payment on my credit card when I booked the room. Initially I was told that they had had some problems with their system but after repeatedly e-mailing and being assured that this would be dealt with I ended up, over a month later, dealing directly with the credit card company. I still haven't heard back from Ocho.
I can only assume that this is a recurring problem so check your credit card statement carefully when booking online. It's really too bad that it ended this way, it is a lovely place.

located on a white sandy beach, with an excellent restaurant.
Warm and efficient welcome. Will go back!