I booked a room at Posada Del sol using the search engine booking.com. Why? because I didn't get a response from the hotel directly and when I saw they had vacancy on booking. com I wanted to book it right away...After reviewing others experiences there I realized that I had been put in the room closest to the road where there would be lots of noise etc. I tried contacting the hotel again and again asking for a room change and did not get any response... I went back to booking.com and they contacted the hotel for me I had been put into garden room 1. The noisy one.
It was to late my credit card was already charged. and 1 month before I arrive. It's not like they couldn't rent it to someone else. Maybe the hotel is great but they use booking.com which allows them to take payment immediately even if your customer isn't satisfied before getting there. Local places like playa mambo don't need booking.com for advertising they can stand on their own and word just gets around. Also they give discounts on full payment up front...so it pays to shop around and don't get sucked into booking.com or other sites which show vacancies you could end up with the "not so great" room.
- Posada Del Sol Tulum
- Posada Del Sol Hotel Tulum
