What a disappointment. We could see right away that this was a cheap place with hardly any amenities that had been carefully blogged about and styled but was essentially glorified camping. That would have been fine if the prices weren't consistent with better hotels, but instead it was grossly overpriced for what it was. The stylish shower curtain was all form and no function, water splashed everywhere from the rain shower head and leaked all over the bathroom and flowed into the bedroom whenever we showered. And the showers are seawater! Not acceptable for the price. The bed was uneven with protruding springs. There was nowhere else to sit other than the bed in the room. 4 hangers and dirty robes. no clothing storage. No veranda and one fan, the room was poorly designed for air circulation. The owner was away maybe that's why the staff seemed to be cutting corners and doing odd things like quoting higher prices for perfume products than what they were listed for. They were sweet and willing to help but they didn't care about the place much and were treating the operation like it was a joke. And for the price there is no breakfast included which is wrong. It is in a nice spot on the beach and we saw a beautiful moon and had some good guacamole. But we moved to a better hotel down the beach with a private pool, included breakfast, a huge and beautiful, stylish room and veranda, lots of little sitting nooks both indoor and outdoor, a lovely bathroom with non-seawater so that we could wash the sea off, imagine that, and full amenities and paid $60 less per night than at coqui coqui. We feel ripped off and intend to spread the word. Don't waste your money here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 July 2011
I am so sorry to hear that your stay at Coqui Coqui was a disappointment and did not meet your expectations. I can assure you that we take complaints very seriously and are working to remedy the situation so that this does not happen in the future.
We have recently added dressers to all of our rooms so that future guests do not experience the same frustration as you did!
As a small hotel with only 7 rooms, we do not have the amenities that some larger hotels have such as a pool or in room wifi, however, Coqui Coqui's elegance and simplicity is what truly sets it apart from other hotels.
At Coqui Coqui, our team of staff is dedicated to making sure that our guests have a wonderful experience in Tulum filled with personal touches, like the gift received at check in from our Perfumery in Valladolid of handcrafted perfumes, lotions, and bath oils for guests to enjoy during their stay.
The owners and staff of Coqui Coqui have taken your complaints seriously and are working to assure this situation does not happen again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC