Several friends had recommended Shambala Petit to me (although the rooms are TINY), so we were excited to be visiting Tulum and to finally have the chance to stay there. I emailed them several months in advance, requesting a room for the specified dates, and (after a week) received a reply, saying that there were rooms available, then a long description of the place, but no specific instructions of how to book or pay for the rooms. So of course I emailed them back (three times), asking to reserve the rooms and for payment instructions. Silence. For several weeks. I continued to email them, and finally received a reply, saying that there were no rooms available for the dates I had requested. They also wrote, "if you don’t reserve with time, there is the possibility we don’t have availability," This pissed me off, as I had tried to book in advance, and had been told there were rooms available, but never received any instructions or confirmation on how to reserve the rooms. Really annoying. And apparently this has happened to many other travelers, reading the reviews below. I'm sure it's a cute place, but this whole experience left me feeling really frustrated and disappointed. Shame on you, Shambala!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC