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Dreams Tulum Resort & Spa – reviews, photos

4.0 of 5
Carretera Chetumal Puerto Juarez KM 236.7, 77780, Mexico
Hotel amenities
Dreams Tulum Resort & Spa
Ranked #26 of 71 hotels in Tulum
4.0 of 5 stars 1920 Reviews
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1,920 reviews from our community

What travellers say about this hotel
  • Room service(96)
  • Very good(81)
  • World cafe(70)
  • Entertainment staff(57)
  • Great time(43)
  • Italian restaurant(36)
  • Junior suite(36)
  • Playa del(33)
  • Kid Club(33)
  • Ocean views(30)
Traveller rating
    915
    531
    221
    149
    104
Only show reviews for Family (551) | Couples (812) | Business (21)
Date Rating
Barcelona, Spain
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
“Far away to expensive for its quality”
2 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

My wife and I are quite disappointed by our stay that we think should have been better for price paid (more than 200 euro per night). I sum up the reason why I will stay somewhere else if I go back to Tulum: 1- Location too far from the center and the beach is not exactly what you I thought of Tulum (But I menaged somehow to catch taxi and go to Playa Paraiso instead). 2- We spent 2 nights in a room above the lobby: stay aware of the main building: there's a disco on the ground floor and it's almost impossible to sleep untill 1 am 3- the room I was given after complaining was quiet but was smelling awefully 4- If it's a all inclusive resort why clients should be paying for internet??? for one hour I got chargedmore than 120 pesos (almost 10 dollars!!!). Positive things: nice garden, excellent food.

Room Tip: Saty away from rooms close to the lobby beacuse there's a disco and until 1.00 am you won't...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask gommax75 about Dreams Tulum Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodbridge, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“The place looks great but for the money I think I would find another hotel!”
4 of 5 stars Reviewed 12 February 2012 via mobile
2
people found this review helpful

We visited Dreams Tulum as " day pass" guest. We pay $60 for adult!!! It's an all inclusive facility. Looks amazing. We had breakfast at one of the restaurant and it was good. Not great but good with a variety of foods and beverages. They have about 3 pools. The beach is not what I would think of when I think of Tulum. Anyways the service is great. Everyone was very nice and kind. I just don't like the atmosphere! The food is average. If you are a big drinker this is your place and if you want to feel like you are at home, this is your place. When I'm paying thousands of dollars to travel outside the country I want my experience to be unique! I want to explore, not be stuck in a resort. Don't get me wrong the place is beautiful just to my cup of tea!!!

  • Stayed February 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask chelita53 about Dreams Tulum Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Great resort if you have food allergies”
5 of 5 stars Reviewed 11 February 2012
5
people found this review helpful

We spent 10 blissful days here and I have to say that it is one of the best all inclusive resorts that we have been to in the Mayan Riviera. We loved the food in all of the restaurants, including the World Buffet and because one of us has an allergy to gluten, Francesco took it upon himself to make sure that there was no chance of choosing dishes that weren't gluten free. We had suite 5114 which is the closest to the beach and it was a beautiful older style unit with living room, dining room, and a separate bedroom. We had double patio doors which opened onto a verandah and we could step right onto the beach- awesome!
The staff were first class and the resort is well maintained, very clean and a $10.00 taxi ride to Tulum so there is plenty to do if that's what you want.
Can't wait to go back.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Robin C about Dreams Tulum Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
8 helpful votes 8 helpful votes
“Superb Hotel!”
5 of 5 stars Reviewed 11 February 2012
8
people found this review helpful

A fantastic hotel in a stunning location! Beautiful beach. Extremely high level of service from all staff that we had contact with . Very warm family atmosphere created at this resort. Enjoyed all restaurants at the resort, the stand out restaurant for me was the italian!
I will definately be visiting this resort in the future and would recommend it to anyone ! For me, the name 'Dreams' is befitting for this hotel/resort, because for me and my family it was truely a dream staying at this resort!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vimal c about Dreams Tulum Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northern ireland
2 reviews
13 helpful votes 13 helpful votes
“Perfect Vacation”
5 of 5 stars Reviewed 9 February 2012 via mobile
11
people found this review helpful

Firstly I can't believe that anybody finds this place to be anything less than perfect. I guess you cant please everybody all the time.
We stayed last May, and the May before that, and would go back again if it wasnt for a purchase in SW France.
Anyway I just wanted to leave another quick post to reassure anybody who is thinking of booking this hotel, you wont be disappointed.
Definately best to stay in the newer section though as the rooms are lovely, Can't comment on the older section as never stayed there.
All food in our opinion was good, the various restaurants serve up as much food as you want.
The beach is a little rocky etc but then its untouched/natural, the section of beach in front of the hotel is well maintained by the staff.
If anybody has any concerns you can just email the hotel or get in touch with them on facebook.
Enjoy!!

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Dreams Tulum Resort & Spa

  • Dreams Tulum
  • Dreams Tulum Hotel
  • Dreams Tulum Resort Spa
  • Dreams Tulum Resort
  • Dreams Tulum Riviera Maya
  • Dreams Resort Tulum
  • Dreams Tulum Mexico
  • Sunscape Tulum
  • Dreams Resort Spa Tulum
Address: Carretera Chetumal Puerto Juarez KM 236.7, 77780, Mexico
Price range (per night):* INR11,982 - 26,416

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