Even with this being Tulum in high season, you expect more than a dirty room for MXN 1250 a night. Room 13 had stains on walls, other peoples´ hair stuck on the shower tiles, a dirty sink, loose wires where a bedside lamp might one have been, not all lightbulbs either installed or working. The bathroom was poky - anyone over 6 foot tall will struggle to sit on the toilet! The feeling was of a once smart hotel now badly managed. The palapa restaurant played thumping bass until late, whcih appeared to be for the benefit of the bar staff as there were no customers! Several staff were uncooperative, and this was not a language issue as I speak Spanish.

The one redeeming feature was the attractive pool and garden, but there is no excuse for such shoddy service.

We found this hotel via the corresponding website, which looked very nice, so we did our reservation on line. Reality was however different, a shower with only cold water might be healthy but does not correspond with our European opinion of comfort at the price imposed. Complaints were not considered seriously. We also visited Cabañas Tulum located on the beach, which showed more comfort then this hotel at almost half the price.

cute - quite - saw an agouti
it's not fabulous but certainly safe, comfortable and quaint - cute sea-bean lamps and sea-bean mobiles. Not on the beach - so cheaper.

We did not enjoy our stay at this hotel. The shower was cold and did not drain. The bathroom was small and felt dirty. The halls/stairs to the room were dirty, with dead bugs and trash. We did not get into the pool, as it looked a little green. Felt very isolated. Far from the beach. On a postive note, the AC worked well.