Don't let the website fool you.

This place botched my reservation and then told me they would have to put me elsewhere for the first two nights of my stay. We found our own accommodation for those two nights but there were no special arrangements (nor apologies) made when we arrived on the day we actually COULD check in -- we still had to wait until late afternoon to get into our room. And as there really is no bar or restaurant here, we had to leave again and come back later. The owner was extremely rude about the whole thing.

if you can actually track down a member of the staff, they may be able to get you something to drink, but for the most part the place seems like a deserted, over-the-hill yoga retreat. In fact, at 6 in the morning, someone walks around ringing a triangle bell to wake everyone up -- no joke. so if you don't happen to be part of the cleanse/yoga package retreat group and actually want to get some sleep, you're out of luck. The whole experience was so bizarre and horrible that we couldn't help but laugh.

Lastly, this hotel is on a very rocky part of the beach, which catches a large amount of seaweed and trash. the beach is basically disgusting and smelly. Both days we were here, we just hopped in a taxi and went to the opposite end of the beach for the day and spent as little time here as possible. Do yourself a favor -- don't give these people any money. There are plenty of lovely places to stay in Tulum with better service, a cleaner beach and friendlier people.

We were dropped off at the hotel next door by a cab driver that probably got a comission if he brought people We walked along the beach until we saw this INCREDIBLE building, which kind of looked like a treehouse built on the ocean. Just simply beautiful.

Everything about this place was simply marvelous. But in fairness to the other reviewers I have to say that the hotel is certainly not for every taste. Think of tree-house/cabanas right on the ocean! No A/C, limited lights, basically a bed and mosquito netting! So picturesqe however.

I will say that we spoke to people that had come to a 'bikini boot came' there that had felt like they did not get what they had signed up for. Also, the owner is (as other reviewers pointed out) quite the ring-leader, and probably should not be in the hospitality business. When we arrived I asked if they accepted credit cards: I made it clear, if I can pay by credit card we would stay for dinner, if not we would have a snack and be on our way. The owner agreed and said 'we prefer cash, but we take credit'. I repeated that I needed to use credit card. After our meal, the owner dissapeared and her server insisted that I pay cash. I repeated my discussion from earlier. He left, came back and said I have to pay cash. I repeated my discussion from earlier and this time made it clear I did not have that much cash. They kind of kept me waiting for about 20 minutes while the owner was consulted (She was off tending to her children I was told). Had it been a regular restaurant I would have been PISSED at the wait, but we just chilled out and took photos of the place and the beach, and looked around the hotel! Eventually they took my credit card.

The meal was FANTASTIC by the way. Worth the aggrivation.
I have no idea what eco-chic means, but this hotel is just beautiful in an earthy-crunchy type of way. I do not think I could stay there a week, but a few nigths stay would be great.

Great cabana style hotel, good fresh food in the restaurant. Nicely designed, feels like home with various lounge areas. Beach is sandy with volleyball court.

This place is incredible for the fact that nothing advertised on its website is correct. Casa de Miel (also called Amansala) is described as "rustic luxury" and "chic" with "light, airy, spacious & beautifully styled" rooms.

There's nothing luxurious, chic, light or beautifully styled about the rooms. My husband and I stayed in their deluxe beachfront room, which cost over $200 per night. Our room was horrendous! It was dark (there was a small light in the main area and another light in the bathroom area - basically you couldn't read a book unless you stood right under the light in the bathroom), dingy (the mosquito net was stained, the sheets had a small hole, the shower curtain was ratty, the towels were frayed and very thin, one of the window screens was torn along the sides, and the toilet always had yellowish brown water) and very hot (there was no fan and even though we were in a beachfront room and kept all the windows open there was no breeze in the room). Our friends stayed in smaller and less expensive rooms (~$150 per night), which weren't as dark since there was an exposed light bulb hanging from the ceiling. But overall the quality of the rooms are very similar.

The resort also claims to be eco-friendly but I'm not sure how valid this is. They do have a policy of not washing guest towels or sheets on a regular basis and did not do so for the duration of our stay, which was for 3 nights. I didn’t see any solar panels, recycling bins or other typical eco related things. I do have to admit that we never asked the owner or the receptionist about Casa del Miel's eco compliant policies. We had enough discussions with them about the misleading quality of the rooms and just didn't want to engage in another conversation - at some point we just wanted to make the most of our vacation. Another reviewer mentioned that they had a bad experience with the owner and her sidekicks and we have to agree that they were difficult to deal with and totally unaccommodating.

Also beware of booking a diving trip through Casa de Miel. The dive shop that they arranged to take us on a cenotes dive was terrible. They had old equipment, tried to put us in BCDs that were too big and gave us regulators that malfunctioned during the dive.

The only redeeming quality about this hotel is some of the staff (but definitely not the owner or receptionist). They were nice and really tried to be helpful with recommendations for restaurants and ruins.

Unfortunately, since we paid for our stay at Casa de Miel before our arrival we were at their mercy. Our friends didn't pay beforehand but were pressured as soon as they arrived to pay the full amount in cash (they don't take credit cards). They policy serves them very well since once you pay up you basically only have the option to stay or cut your losses and find another place.