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Nina Hotel – reviews, photos

2.5 of 5
Calle 6 Norte Entre 10 y 15 Av | Colonia Centro, Playa del Carmen 77710, Mexico
Hotel amenities
Nina Hotel
Nina Hotel
Nina Hotel
Nina Hotel
Nina Hotel
Nina Hotel
3.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    3
    9
    7
    5
    3
Date Rating
scotland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“A little gem”
4 of 5 stars Reviewed 27 January 2012

We were very pleased with this hotel after paying a very cheap rate and holding out little hope based on star rating. We found rooms to be small but perfectly formed, with beautiful decoration and great amenities (although no bath in room 8). The staff were friendly and grounds very pretty. We both felt that this property was very worthy of a 3 star if not more (perhaps because of lack of restaurant or pool????) aftern staying in 6 different 3 start hotels around the region. We did not find lack of hotel amenities a problem due to it's close proximity to beach and shops etc. We will definitely be staying here again!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kaka50 about Nina Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federal Way, Washington
1 review
2 helpful votes 2 helpful votes
“no way jose”
2 of 5 stars Reviewed 23 August 2011
2
people found this review helpful

me and my husband went on our honeymoon and were super excited. we got to the hotel and it was nice. we didnt need much just each other. but the beds were extremely hard which kind of sucked. but other than that for the next couple of days it was perfect. until last night. im in the bathroom and what do i see? the hotel working peeping on me.....when i went to complain he acted like i was seeing things. they have no blinds on the bottom floor bathroom windows and conviently have a walkway that only they can get to back there. definetly go somewhere else!

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask clemensaimee about Nina Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tukan manager, Manager at Nina Hotel, responded to this review
29 August 2011
Dear Guest,

AGAIN, we will answer your coment.

We did explain you, that at Nina Hotel all rooms booked at this time, what means that more than 40 guests at the hotel.

We also tell you that on our video tapes, the front desk staff does not leave his working area.

We do hope that you re consider your coments and change your opinion about our staff and nina hotel.

Also we will remind you that after the problem at the hotel, we offer you a free upgrade to the Hotel Tukan with free meal plan to continue enjoying your stay with us.

As you was asking at the beginning of your stay at nina hotel.

We hope that you change your coment and we will be glade to see you soon for your next vacation at nina hotel.

sincerely,

Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Reviewer
5 reviews 5 reviews
“Not very good.”
2 of 5 stars Reviewed 13 March 2011

The hotel did not honor my website price, jerked me around on the meal plan, and the bed are extremly hard. Stayed two nights and left. found another place.

  • Stayed February 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 4 more reviews by mrweekend1969 for Playa del Carmen
Ask mrweekend1969 about Nina Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tukan manager, Manager at Nina Hotel, responded to this review
28 March 2011
Dear guest,

Thank you for your coments,

We are very sorry about your details with our nina hotel.

We do noy understand the problem with the meal plan.

We offer all our guest, up grade to the next meal plan as bed and breakfast, all inclusive or premium package.

All the beds are mostly new, we do not have any report of hard beds. In case that our clients reporting to use any detail or problem, we always try to resolve this situations with changing rooms or fixing the detail on the same day.

We hope to see you soon at one of our tukan hotels, to make your stay an perfect one,

sincerely,

manager
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Québec City, Quebec, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fair Hotel”
3 of 5 stars Reviewed 7 March 2011
1
person found this review helpful

This is a fair hotel for the price, if you pay 50-60$ a night. Don't pay more.
But at this price, I think it is fair. The location is great, 2min walk from the heart of the 5th avenue and all the bars, restaurants, shops and ferry to Cozumel. It is clean overall and the beds are okay. The first night we were there, the air conditioning was not working which make our sleep very difficult. But we were change room the next day without even insisting.
Five times a day, there is a free shuttle for the beach club and Tukan hotel (where you can use the pool), but we have not used it. It is only a 15 minutes walk.

the staff was very helpful giving many tips on local activities and transport.
I recommand this hotel for travellers on a budget who wants to be close of the action and the beach.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask duvard about Nina Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tukan manager, Manager at Nina Hotel, responded to this review
28 March 2011
Dear guest,

Thank you for your coments,

We hope to see you back soon at one of our tukan hotels.

Sincerely,

Manager
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SW Missouri
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“We loved the Nina!”
5 of 5 stars Reviewed 6 January 2011

We stayed at the Nina for a total of three nights. We were flying standby for our vacation, so we came down a night early before our AI stay and then we stayed in Playa two more nights after the AI waiting for flight loads to open up. Better than waiting around in an airport, for sure!

We took ADO bus from airport, got off and walked right to the Nina, with our six year old daughter. The Nina is in a great location. It's one block from the tourist shopping area and then continue on to the beach another block away.

We weren't sure what to expect for $38 a night. We loved almost everything about it tho.

First of all, the staff were all friendly and were genuinely interested in helping us with directions etc. and I had a good, long conversation with one of the employees about work life in Playa.

Because there were three of us, they gave us a room directly above the reservation area. They said they don't use it often. This room was huge, I think it was about 26x22 feet. It had two beds, a large dining table, three other chairs/love seats a kitchen counter with sink, a gas stove and oven, floor to ceiling shelving, tv, bathroom. If you were on a budget and didn't want to eat out all the time, you could cook on the stove and oh yeah, it had a fridge too to store your food. The gas stove wigged me out a little bit, but my husband used it to heat up some leftovers and we survived. They did not have a pan to loan out, walmart is a few minutes away if you wanted to buy one.
All that said, not sure if they let you reserve this room, or they only use it if you have more than two in your party, sorry, didn't ask about that. Might be worth looking into, though,

The other rooms did look pretty small.

We felt very safe there. It is close enough to all the action, there were tons of cops around and lots of street trafffic. Easy access to cabs. I think they close the gates to the hotel sometime at night and whenever I walked into the hotel, someone always checked to see who was coming in.

The other guests seemed like "normal" folk, have to admit, didn't know if it was going to be a seedy place at that cost but it was not like that at all.

The hotel has a lovely little courtyard if you wanted to lay around and read a book. Daughter liked searching for almonds.

The only thing off about our stay was that the floor of our room was white tile and looked clean but turned our feet completely black. We should have given them a chance to make it right but we just made do and hubby tried cleaning the floor once but that wasn't a big success. Don't know what the deal is with that.

Also, we made reservations on the El Tukan website and that worked out fine except they really only use it to reserve a room. We had to "pay" when we got there. If you can get your pesos before you get there, that would help so you don't get charged a foreign transaction fee on your credit card. We did not have any troubles with getting double charges on our credit card or anything like that.

They offered a free shuttle service to the sister hotel El Tukan where you can use the pool or go further on in the shuttle to the beach club. They only run the shuttle every few hours and we felt like we would be sorta stuck too far away from the Nina so I don't know how all that was.

A relaxing vacation for us is at an AI, but if you like getting out and about town, the Nina is a good place to start if you are on a budget. The friendly staff there are a real highlight of our whole vacation.

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask brightfuture16 about Nina Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tukan manager, Manager at Nina Hotel, responded to this review
9 January 2011
Dear Guest,

Thank you very much for your coments,

We hope to see you back soon at Tukan Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Nina Hotel

Calle 6 Norte Entre 10 y 15 Av | Colonia Centro, Playa del Carmen 77710, Mexico
Price range (per night):* INR2,619 - 5,573

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