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Rosewood Mayakoba – reviews, photos

5.0 of 5
Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Hotel amenities
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Complimentary Night
Rosewood Mayakoba
Rosewood Mayakoba
Rosewood Mayakoba
Rosewood Mayakoba
Rosewood Mayakoba
Rosewood Mayakoba
5.0 of 5 stars 338 Reviews
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338 reviews from our community

What travellers say about this hotel
  • Plunge pool(32)
  • Golf cart(30)
  • Banyan tree(23)
  • Punta Bonita(16)
  • Breakfast buffet(13)
  • Kid Club(9)
  • Riviera Maya(8)
  • Room service(8)
  • Very good(8)
  • Long weekend(7)
Traveller rating
    283
    33
    9
    10
    3
Only show reviews for Family (79) | Couples (206) | Business (4)
Date Rating
New York, NY
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
45 helpful votes 45 helpful votes
“Construction at Beach; Disappointing Stay”
2 of 5 stars Reviewed 12 February 2012
16
people found this review helpful

Overall, aside from the gorgeous room, my stay was extremely disappointing. The room rates are so high, which makes it even more awful that there were so many flaws in the hotel and food quality. This is a long list, but just goes to show how disappointing it was that we chose this hotel for our vacation.

-As of mid February 2012, there is CONSTRUCTION right on the beach property at Rosewood. The hotel is building an outdoor event space adjacent to the pool area. We heard chainsaws and power tools--even my iPod couldn't drown out the noise. I read TripAdvisor reviews that there was construction and, before booking, called the hotel directly to ask if it was still going on. I was told that it was not--which was a LIE--I suppose to just improve revenue and occupancy rates. How awful!! As soon as I heard / saw the construction and it was confirmed by the pool staff, I was so aggravated. I feel so duped by this hotel and because of this will never stay at a Rosewood property again.

-Due to the noise, guests do not want to sit right by the construction, which makes the other end of the beach and pool area very crowded. My lounge chair was always right next to a stranger's chair. This was far from the relaxing beach atmosphere that I look forward to on a vacation.

-The beach is very narrow--maybe about 10 feet in total from where the waves crash to the pool deck area. There is a constant parade of people walking up and down the beach from nearby hotels. Due to the small beach, these people are practically touching your chair. I found this very disturbing and annoying. If you are in a beach villa, expect everyone to also look right into your villa patio and be right at your chair.

-Pools are small and awkwardly designed. The beach pool seems small for a hotel of this size. It was always crowded--almost every seat taken--and also has the kiddie pool. If you aren't traveling with kids, you likely don't want to be near their screams, but there's no way to avoid it. The adult pool is larger and several levels, but it is far from the ocean and is smack in the middle of the hotel restaurant and front desk. Instead of looking at the beach, you have to look at either the restaurant (and people dining are looking out at you) or the front desk area with guests checking in and out.

-Food is very expensive and, overall, horrible. I read previous reviews that the food was good and was looking forward to authentic Mexican cuisine. Instead, I found mass-produced food that seemed like it was all mircowaved. I often took one bite of something and couldn't continue eating it--the meat itself just tasted like it was really poor quality. I tried to change food items on the menu and was told that it was all prepared in advance---even the guac and tacos. Nasty! We had room service and the food was just as poor and prepared incorrectly, but probably the best of the meals I had. Tip: there is a continental buffet breakfast option for $19. The waitstaff will tell you that there is only a $40/person option, but when we asked were given this other option.

-The villas are not private at all. You can see into other villas and plunge pools. A child was in the next villa and I could hear every scream, cry, etc. We even heard the child from inside our room. The villas have the potential to be very romantic, but not with a screaming child or people looking in.

-There are golf carts to take you around the property. This will be needed for most of the rooms, especially those by the gym which are very far from the beach. The larger golf carts are really slow--I could probably slow jog faster than the carts. Being from NYC, I wait for subways and buses all the time. I did not like having to wait at a "cart stop" for one to take me around the property. It was also odd to me that staff would drive right by the "cart stop" and not offer a ride or to call someone else to pick us up.

-Bring your bug spray. There are bugs everywhere--especially by the lagoon.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jammop about Rosewood Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“it's fantastic.”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

I can't say enough. A truly wonderful escape. Amazing property and fantastic service. Entry level room is plenty and perfect for a couple.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ChicagoAmy60657 about Rosewood Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, Texas
2 reviews
“The absolute BEST!!!”
5 of 5 stars Reviewed 10 February 2012

We just returned from this resort (on a group trip). This place exceeded my expections by 100%. Everyone there called us by our names, very polite, trust worthy & pleasant. We have traveled to many places and this was by far the most romantic, relaxing resort! Very clean rooms (had the beachfront studio, which was amazing), great food, nice pools & fabulous beach. The spa is out of this world!!!! Can't wait to go back already! Many thanks Rosewood Mayacoba for the wonderful experience.

Room Tip: The lagoon side rooms are nice, but if you are going to spend the money at this place you might as w...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michelle P about Rosewood Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakow, Poland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“BEST IN MAYAKOBA AREA ... BEST IN YUCATAN”
5 of 5 stars Reviewed 4 February 2012

This is absolutly the best property in Yucatan area .
For sure the best from Mayakoba ( Fairmont , Banyan Tree )
That is true that at Las Ventanas you will have more Mexican flavors but here you will receive perfect amount of it with addition of pure luxury mixed with modern design.
Service is perfect , food is delicious . Weather always know what to for spoil you.

Room Tip: if you like to have open view and a lot of exterior space 105 villa is great
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DominikKepa about Rosewood Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Unique location, warm and friendly staff, and a great experience.”
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

We have visited a few Rosewood resorts and were looking forward to Mayakoba last week of Jan 2012.

Overall, this is a beautiful resort. All resort areas are beautifully done in a warm modern architecture. The protected lagoon is a great bonus for wildlife viewing including birds, crocodiles, iguanas, deer and sereques. We spotted the big 10+ foot croc on the way to breakfast. Ask for an Eco boat tour around 10 a.m. As they are complimentary and you get to see more than the standard room drop off ride. Martin gave us one and he is so enthusiastic about the wildlife and area that it made it so enjoyable!

We had an ocean view lagoon room. Lagoon views from bedroom windows and ocean from roof deck and balcony. Plunge pool rooftop offers ocean views, very cool to relax and see the coastline. One thing missing from the room was the Mexican styled decor as the Rosewood Las Ventanas in Cabo. We missed that as it lent to the feeling of being in Mexico. Otherwise a top notch room.

Our butler Carlos was attentive. He recommended an Italian restaurant in Playa Del Carmen called Cenacolo. One of the better Italian meals we've ever consumed. Their hand made pastas and ravioli are wonderful. Small location, make a reservation.

The hotel excels at Mexican food( one would hope so, right). We recommend trying the Punta Bonita tapas menu for dinner as it provides great variety. Casa Del Lago does a good (not great, just a little bland) job of Mediterranean food. The breakfast buffet has enough variety to satisfy each persons tastes.

The spa is lovely and use of the facility is complimentary (built into the steep resort fee). Decent workout room with good music playing. Nice sauna and jacuzzi. Adults only pool if you really want to escape the kids.

We walked each time to the main resort but golf carts were always coming along. It took about 10 minutes but allowed us to work off those extra vacation calories and enjoy wildlife viewing.

The beach is ok, I was hoping for better conditions for snorkeling at the hotel. However, the hotel's life guard can take you out on a sail boat ride to a reef about 15 minutes away. Of course, that costs a few hundred more. Instead, try standup paddle boarding which is complimentary and a great workout.

Samatha at the concierge desk was great and booked an excellent private tour of Coba and Tulum. She was great ate playing our options and made good recommendations.

We used Amex fine hotels package so you get complimentary breakfast and spa credit. Rosewood offered a free night but, their resort fees are HUGE! It added a couple hundred a day.....negates the

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LJOceanGrl about Rosewood Mayakoba
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Additional Information about Rosewood Mayakoba

  • Rosewood Mayakoba Hotel
  • Rosewood Mayakoba Playa Del Carmen
Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Price range (per night):* INR30,150 - 41,965

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