I booked this Hotel after reviewing many in Playa del Carmen. We have stayed in town several times before and always like to try new places. After reading reviews on Tripadvisor, i emailed to ask the Hotel if they could situate us in a quiet room away from the nearby nightclub noise as we did not want to be disturbed. Upon arrival we were shown to a second floor room - very nice. Clean, thatch roof, large bed, balcony. The room did not seem too noisy during the day, but when we returned from dinner that evening, the road noise was very loud and there were people shouting, dogs barking and lorries thundering past. We did not sleep at all well and were woken at around 6am when the road noise started up again. We thought about asking to move rooms the next day, but since we were only staying 2 nights we couldnt be bothered to move all our stuff. The hotel takes up an entire block so is surrounded on all sides by roads. But i think our position at the back of the Hotel was closest to the busiest road. I am not sure any room here would be completely quiet, but i think there are better positions than the one we were in.

Another problem is the lighting in the room. I think they are trying to create 'moody lighting' but in fact it is just very dark - the only lights being 2 bedside lights and 2 lights either side of the sink in the bedroom. I struggled to find anything in my suitcase in such dim light.

We have our own business and need internet access 24/7 so chose this Hotel as it advertised WIFI. When we checked in we were told it was unavailable and wouldnt be available until the next day. Another inconvenience as we had to go straight out and find a cafe with WIFI to check on things. The WIFI did not work on either night of our stay here.

The Beach club is included in the price of the room which is a nice bonus, however the chairs were pretty full with their own Hotel guests by the time we got there and the music again is very loud. Chairs are very close together so very little privacy. Service was slow.

Final grumble is the extra charge for the room safe. After telling us the internet was unavailable we thought it might be nice if they offered this service for free like most other Hotels do, but they didnt.

Overall, i think the rooms at the Hotel are nice, breakfast is fine and the location for 5th Avenue and the beach is good. Perhaps if you are here to party all night and can sleep through loud noise you will like this place, but next time we will go back to Mosquito Beach.

Me and my wife spent two nights in this hotel.
The location is good and the bedroom was confortable.The service is almost inexistant and it was not the best hotel during our trip in the Yucatan peninsula. Neverless, the garden and the pool side are very nice and I recomand this hotel ,you get what you pay for the money.

I stayed there with my girlfriend.
Everything was so good!
At first we were accommodated in a noisy room, where we could not sleep, but after one night they moved us to another room and the problem was solved.

The hotel is beautiful and the service is perfect!
The hotel is located next to the coco bongo club and in the middle of the fifth ave.- which is the center of the touristic zone of playa!

The price was not that expensive and if you book through the hotel website- you get a better price!

Very good location! (The main club, Coco Bongo is across the street -- you can add 10$ and get a ticket. The original price to the club is 60$!)

Very nice stuff !

Clean rooms, we been in a few...

Cool swimming pool, rich and good breakfast.

good value for your money !!