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Hotel Cielo – reviews, photos

3.0 of 5
4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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253 traveller photos
Ranked #22 of 184 hotels in Playa del Carmen
4.5 of 5 stars 393 Reviews
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393 reviews from our community

What travellers say about this hotel
  • “Very helpful” (8)
  • “Restaurant next door” (5)
  • “French toast” (4)
  • “Really good” (4)
  • “Balcony Room” (4)
  • “Beach Club” (3)
  • “Bus station” (3)
  • “Internet cafe” (3)
  • “Great location” (3)
  • “Free breakfast” (3)
Traveller rating
    244
    115
    20
    7
    7
Only show reviews for Family (53) | Couples (180) | Business (12)
Date Rating
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Nice Stay, comfortable beds”
5 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

Stayed here just recently for 7 days. The location is excellent right on 4th and 5th perfect walking distance to some of the better sections of the beach. Met the owner, Steve, who is taking a personal hand in the overall operation of the hotel and it shows!! The staff were amazingly polite and helpful. The beds are the most comfortable beds I have ever slept in while in Playa Del Carmen, where at these smaller hotels it is common to find beds as hard as stone.

The room was very clean, while the view wasn't the greatest, who cares!! The rooms were very quite as we were on the back side. And although it might not sound like a big deal, there are water jug stations at 2 locations allowing you to refill your water bottles with fresh water, which saves you the MAJOR HASSLE of making sure you always have water on hand.

I will visit again.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 9 more reviews by Dustin H for Playa del Carmen
Ask Dustin H about Hotel Cielo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review
4 February 2012
Thanks Dustin H for your review. We really appreciate the kind words, especially the staff, we couldn't do it without them. Ahhhh.....the water coolers are a nice touch, we know you guys get thirsty at night & thanks for the comment about the beds, as I mentioned before, it took some time & research to find a real quality mattress & it is becoming a big Plus. I know I have been promising TVs again its hard to buy in quantity, but hey are finally on there way .Well, we know there are many options here in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera.
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisonville, Missouri
2 reviews
1 helpful vote 1 helpful vote
“Best beds ever!”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

We stayed here one night until our condo was ready. Wished we had stayed longer! I have slept on my share of crappy beds on Mexico...And to me if the bed is crappy and you don't sleep good, nothing else matters. These beds are AWESOME. Pillow top...wish I had one at home. No exaggeration, the best bed I have ever slept on.

The location isn't bad either. We were upgraded for free and had a room where we could stand out on the balcony and look at the activity on the street. Lots of interesting people watching. It was quiet too, the only improvement I could suggest would be to make the curtains wider or install some shades where one would have the option to totally darken the room if you wanted to sleep in. Would definitely stay here again, though.

Room Tip: Second floor is worth the extra cost.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Hooterville_Mom about Hotel Cielo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review
5 February 2012
Thank you Hooterville _Mom for taking the time to write your review. I am glad you were as excited about our new beds as I am......it felt like it took me forever to find a good quality mattress, but we did & we are having many guests commenting about our latest upgrade. Yes... I am patting my self on the back.....some one has to do it. LOL We really do appreciate the kind words & are delighted that you enjoyed your self. Thank you for making Hotel Cielo a top contender here in Playa Del Carmen & we look forward to when you return to the Riviera Maya.
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Awesome Hotel!”
5 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

We really enjoyed this place. The staff is incredible. The beach is close and you are right in the heart of playa. It was recommended from my friend Bobby and he was right when he said, "you won't be sorry". Can't wait to get back!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jjsoucy about Hotel Cielo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review
5 February 2012
Thank you jjsoucy for taking the time to write your review. Awesome Hotel !!! ......we like to think so but we are more than delighted that you thought so. Thank you for noticing the warmth & charm that we have to offer and that our staff was incredible, they have been working diligently to be their best. And we think your friend Bobby is awesome for sharing his recommendation. We know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & it is we that can't wait for you to return and visit us in the beautiful Riviera Maya
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Loved it!!!!”
5 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

Really loved this hotel!Very clean and the staff was extremely friendly and helpful!The beach is in walking distantance and the food next door was awesome!everything you need is right there.I would highly recommend this place to anyone!!!! BEAUTIFUL PLACE TO STAY!

  • Stayed February 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JOSEPH G about Hotel Cielo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review
5 February 2012
Thank you Joseph G for taking the time to share your review. We are definitely feeling the Love,... it's nice to be loved & we are delighted that you enjoyed your stay. You really said it all & we really appreciate the recommendation. We know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we hope to see you return to the sunny Mayan Riviera once again
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland, United States
2 reviews
3 helpful votes 3 helpful votes
“Loved it”
5 of 5 stars Reviewed 22 January 2012
3
people found this review helpful

Loved this hotel. We came a day early to playa and decided to stay here. The hotel is clean and cute, and the prices were good. The beach is a block or two away and is beautiful. This is located right on fifth and once you step out, you are in the heart of playa. Roberto was very helpful, all the staff were gracious and made you feel welcomed. I highly recommend this place!

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jennifer E about Hotel Cielo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review
24 January 2012
Thank you Jennifer E for sharing you experience. We are delighted that you had a wonderful time with us & just the fact that you loved it, is more than enough for me. The highly recommended comment is greatly appreciated & we hope to see you when you return to the Riviera Maya. We know there are many Hotels to choose from here in Playa Del Carmen so thank you for choosing Hotel Cielo.

Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Cielo

4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Price range (per night):* INR2,898 - 5,907

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Hotel Cielo
4th street, between 5th and 10th Ave.
Playa del Carmen 77710
Mexico
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