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The Royal Playa del Carmen – reviews, photos

4.5 of 5
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Hotel amenities
The Royal Playa del Carmen
4.5 of 5 stars 4480 Reviews
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4,480 reviews from our community

What travellers say about this hotel
  • Room service(284)
  • Maria Marie(226)
  • Very good(220)
  • Chef plate(162)
  • Ocean views(147)
  • Great time(136)
  • Lobby bar(135)
  • Romance concierge(129)
  • Entertainment staff(124)
  • Beach butler(91)
Traveller rating
    3,389
    668
    226
    119
    78
Only show reviews for Family (336) | Couples (2902) | Business (55)
Date Rating
New York
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
89 helpful votes 89 helpful votes
“Starving in Paradise - Decent Property - Food was a Total Failure”
1 of 5 stars Reviewed 13 February 2012
12
people found this review helpful

Anyone who says that the food at this resort is excellent has questionable taste. There are 5 restaurants and prior to departing I didn't anticipate eating at the buffet; however, without the fresh fruit/veg options at the buffet, I would have starved. One reviewer posted that 'Asiana' was their favorite? I cannot imagine how that is possible! The odor of FISH as you walk through the door is so strong, it is nauseating. Anyone who eats shrimp/fish or sushi deserves the ecoli they get as a parting gift. We tried Maria at the sister property across the street (authentic Mexican) since when is authentic anything a pork chop so over cooked it is grey and can't be cut with a knife? Every single dish we attempted to eat was over-sauced, over-cooked and inedible. The tapas/Spanish restaurant, awful, the beach-side (which is right next to the tapas restaurant) had some small pizza's that were about what you could buy and cook in a toaster oven... the pico, guacamole & chips were by far the best thing they serve... SANGRIA is NOT red wine with lemonade - that's what they give you, but that isn't authentic sangria - and that scenario exactly captures what is wrong with this resort - other than physically being located IN Mexico, it's in-authentic and BAD. Just because there are 5 restaurants doesn't make any of what they serve GOOD - more doesn't equal better.

Another annoying issue with this property is their constant 'up-sell' pitches: upgrade to a better room, book a $400.00 lobster dinner on the beach (ARE YOU OUT OF YOUR MIND?) and the hotel called us the first morning of our stay at 8:00am to tell us they were giving us a free (I don't know what) as my husband answered the phone. He later went down to tell them NO MORE CALLS & that whatever the free item was, it wasn't worth being woken up at 8am for. It doesn't make for a relaxing vacation or happy guests - but the people who work in the spa will come around to ask you to book. If I want a massage I will book one, LEAVE ME ALONE!

The property itself is decent (if the food was passable it would at best be 3.5 stars) the rooms are well appointed and comfortable, bathrooms are also sizeable and housekeeping did a decent job. The floors in your room and throughout the hotel are VERY slippery - the tile becomes slick with humidity so be careful! One nice feature is you can chose your room and see where it is located within the property through an interactive map. We were on the second floor near the main lobby, we had a fantastic view, it was also conveniently located.

The other thing I liked about this hotel is they have a full service coffee bar (they have lactose free milk & soy) and you can order a latte or other specialty coffee. The cups are smaller than a Starbucks tall; I always ordered 2. The waitstaff were friendly, if you've already booked - roll into town with a stripper-wad of $1.00's, you'll need them.

The pools are nice - hot tub was luke warm - plenty of beach lounge chairs on a beautiful stretch of beach with a view of Cozumel in the distance.

There are a lot of cabanas on the beach but they are very close to each other, 3 rows of 15-20 and it's uncomfortable to be so close to other vacationers, particularly mixing smokers/non-smokers, so we opted for the individual beach chairs (without the cabana) and pulled them off to the side.

As far as shopping in Playa on 5th Avenue don't confuse it with 'shopping on 5th' in Manhattan; it's 95% garbage, overpriced, authentic tourist c-r-a-p. It's the same stuff you can buy for $3.00 or less on Canal Street; the other 5% of stores would be the 2 Duty Free shops & one has a Tiffany & Co store located in the back. The silver shops aren't worth the effort, one salesman offered to sell me a bracelet for $480, silver by the ounce is priced approx $34. per oz. the stones were plastic - at most the item was worth $80-100.00 (it was stamped .925) but negotiating to an acceptable price from $480 wasn't - so we left. With the exception of the duty-free stores, every single store we stopped at and 75% of the people trying to waive you into their establishment offered to sell us drugs - buy a t-shirt and a trip to the moon. No. Thank You.

Mexico has an abundance of offerings (hotels, resorts & things to do) you'll find far better - keep looking.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 1IrishLass about The Royal Playa del Carmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
14 February 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor. We will like you to know that The Royal Playa del Carmen treasures and cares for each and every single review and comment expressed by our valuable guests.

Nevertheless we must express our disagreement with a few accusations and what we consider out of line remarks expressed on your review.

Please note that our Hotel was granted the 1st place nationwide award for food hygiene and management. Also all of our 5 restaurants have earned the “DISTINTIVO H” award which certifies that we comply with the highest food hygiene standards. Your comments regarding ecoli bacteria are totally inappropriate and out of context, also please note that we have never been reported of unpleasant odors in our ASIANA Restaurant.

Regarding your 5th Avenue’s observations, we are kindly requesting you to consider that one cannot compare a region like Riviera Maya to an area like Manhattan. Such comparison is quite disparaging since both areas are very different. We do however, would like to insist that 5th Avenue in Playa del Carmen is one of the most important touristic attractions in the city, and that it is enjoyed by a wide percentage of tourists travelling to this destination.

As a final remark we would like to express our appreciation for your visit and would like to remain at your service for any further question or comment.
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Rochester, Minnesota
2 reviews
4 helpful votes 4 helpful votes
“Paradise and fun”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

We had a wonderful week at the Royal! This was our third time there, just got back 2 days ago,and are planning next year's trip there already. Will be bringing more people with us next year!
Tops were Jaime keeping everyone cool and relaxed around the pool, Prude keeping the drinks fresh and exciting, and Tony in the Tradewinds bar who always had a smile. In addition, Enrique was a patient and skilled scuba instructor. Just plain excellent.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bakkumjamie about The Royal Playa del Carmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
20 February 2012
Dear Guest,

Thank you for your kind comments and for taking the time to post your review on Trip Advisor. We are pleased to learn that you enjoyed your stay at our beautiful resort and are very grateful for your continuous preference. We are looking forward welcoming you back in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“Incredible Resort”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

We felt like royalty.....not a bad meal! Great location....close to 5th ave! Already planning to go back!,,,,,

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mikdono about The Royal Playa del Carmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
20 February 2012
Dear Guest,

Thank you very much for your kind comments and for taking the time to post your review on Trip Advisor. We are pleased to learn that you enjoyed your stay at our beautiful resort and are looking forward welcoming you back in anear future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
“Fantastic vacation”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

We are just coming back from a wonderful stay at the Royal. It was our first time at this resort and we loved it. From the very first everybody was very cordial, all the staff greets you with his hand on the heart. We had a personal Check-In with the Concierge, it was great, you get all the information so that you know what to do and where to go!
Our favorite place to eat for breakfast was the Pelicanos because you can see the ocean and feel the breeze. For dinner we loved the Asiana (great Sushi!) and the Maria Maries (when you are looking for a special wine, ask for Carlos the sommelier, he´s the best!).
The resort is in the center of Playa del Carmen, in the night you can have a walk in the 5. Av to make some shopping or have a drink. When we had any questions about restaurants or tours, the staff of Concierge and Reception gave us very good recommendations.
The rooms are very nice, we used the Jacuzzi very often. The balconies have hammocks, hardly every night we drank a glass of wine looking towards the ocean. The cleaning was perfect, we felt like at home!
Altogether we had a fantastic time and we would totally recommend it! We will come back!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nina0805 about The Royal Playa del Carmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings, Montana
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“beautiful resort in beautiful playa”
5 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

We had a fantastic time at this resort. The food was decent, not over the top. The omelettes at Spice were over the top though. A liquor cabinet also in your room. We had a jacuzzi suite which we enjoyed every day looking out our third floor room with a glass of wine. We booked alot of tours though and really didn't get to enjoy the resort as much as we should have. Alot of the great comments have been about the entertainment staff at the pool. But for us it was for the tour staff. I was a crazy woman, wanting to make sure that I saw everything that I could. Changing this and that. The resort has excellent service. That is a big reason to stay at the Royal. Excellent location.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JaneBerns about The Royal Playa del Carmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
20 February 2012
Dear Guest,

Thank you for your kind comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Royal Playa del Carmen

  • Royal Playa Del Carmen
  • Royal Hotel Playa Del Carmen
  • Royal Porto Real
  • Royal Playa De Carmen
  • Royal Playa
Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Price range (per night):* INR15,604 - 40,293

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