We were at Playa for a wedding. We picked Hotel Banana because it seemed to be the one to fit our needs. From the beginning when getting all the rooms we needed (14) the staff was always available. . Matteo and Roberto answered all my numerous questions via e-mail promptly. On arrival they were friendly and receptive of all our needs. We were 32. We really enjoyed our stay at Banana. It is not a fancy resort but it was very clean and very near the beach. and everyone was very nice. I was right in choosing this hotel for this special occasion.
It is at the end of Quinta. Super location. Besides the Italian resIturant next door was really good. Just ask my new I Italian son-in-law.

Do not stay here. The desk clerks will insult you and try to get every penny in "extra fees". Beware of using any credit card or source where they can take money from you without your consent!

I visited Playa del Carmen along my wife and two baby girls one 1.5yo and other 3.5yo. When I reserved they promised a premium luxury room. However, the room was small, old looking and nasty. They have a bunch of rules to comply with. They have a tiny dangerous swiming pool. They have a bunch of rules they ask to comply with: room towels rules, beach towels rules and 70usd deposit, room rules, breakfast rules, swiming pool rules. To me, this hotel is almost a nazi hotel not nice for family vacations. When we used the swiming pool they ask my family to do it silently.
Finally, they tried to charge 300usd for mattress damages. They accussed my younger daugther of spilling urine on the mattress. Since I refuse to pay, then they call the police. Then both cops and owners got in the room, they conduced a search along with the police officers who finally recogniced the fact was false. Nevertheless a not mexican lady who seems to own the hotel ask us to educate our children. It is true, breakfast is poor and the staff is not helpful.
Do you want to have a cops encounter during your vacations? Visit Banana hotel.

I spent 2 days at the Boutique Hotel Banana. since I had never been to Playa Del Carmen, I had some difficulty finding the place, but Roberto, (the owner I assume) gave directions that were very good. I was pleasantly suprised to find the hotel sat at the beginning of the "stirp" where all the action takes place in the evening hours and just a couple short blocks from the beautiful Carribean Sea. Ususally I stay at resorts but decided to try out one of the boutique hotels as reffered to me by another. I am so happy I did. Although not overly fancy, it was reasonably priced and clean and very cute. Not to mention the staff was excellent, far more personal than any high priced resort. I had my dog with me and the taff offered to "dogsit" while I was gone for the day at Xe-Hal. What a great hotel and I would highly recommend this hotel for the adventureous minded. It was a wonderful experience. Thank you to all the staff of Hotel Banana,I look forward to another stay.