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Hacienda Vista Real – reviews, photos

3.5 of 5
Paseo Xaman-Ha Ret. 3 Lotes 12 y 13 | Villas Pakal Playacar, Playa del Carmen 77710, Mexico
Hotel amenities
Hacienda Vista Real
Ranked #68 of 184 hotels in Playa del Carmen
4.0 of 5 stars 247 Reviews
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247 reviews from our community

What travellers say about this hotel
  • Golf course(7)
  • Pool area(4)
  • Breakfast buffet(3)
Traveller rating
    91
    85
    27
    18
    26
Only show reviews for Family (30) | Couples (102) | Business (2)
Date Rating
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent service”
4 of 5 stars Reviewed 10 February 2012

Christian runs the breakfast buffet and his service and manners are impeccable. We were there three mornings for breakfast and we had a diff menu every morning, the hotel is a bit away from the main city but the location is beautiful, rooms are good and very clean. I loved my stay hear and would come back. The o ly negative is that there is no accessibility to the beach but you get a day pass to the Indigo beach club .

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Neelu M about Hacienda Vista Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Alberta, Canada
Reviewer
4 reviews 4 reviews
“beware what is on offer”
3 of 5 stars Reviewed 8 February 2012

We agree with rest that this place is quiet, clean and hospitable, but ...
they said they couldn't give us a TV, despite there being 2 TV stands in our spacious suite, nor could they give us a coffe maker or kettle despite the claim of a fully functional kitchenette. Wouldn't have mattered much as there was no gas for the very dirty, but new stainless gas stove. The equally new and equally disgusting stainless fridge at least worked and was a place to keep bottled water cool, once we had asked. then begged for our daily allotment of 1 bottle daily. It was also surprisingly difficult to get fresh towels unless we made a fuss at the front desk,
We travel alot and really appreciate the quiet and spacious grace of this place. It really is no hardship to walk 15-20 minutes to 5th Ave. But this place seems to be slipping based on the reviews we have read; it certainly doesn't hold up to the service standard others have described.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 3 more reviews by rangerkim for Playa del Carmen
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BC
Senior Contributor
46 reviews 46 reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Nice Property away from downtown Playa Del Carmen”
4 of 5 stars Reviewed 7 February 2012

We only stayed here for 3 days but for the most part a very nice experience. The staff was all very nice and helpful. The full breakfast in the morning was a nice bonus and never too busy. The pool was nice and got little use in fact after dinner we would usually be the only ones there. Past reviews have said it was a 15 minute walk to downtown but we're fairly quick walkers and it was 25 for us which is still not bad, it is a nice walk. We always took a cab home after a day at the beach for 70 peso's. The beach club is at Indigo Beach Club close to the Blue Parrot, this was available only after 10:30 though we were allowed in at 10:00 the first day which was a good thing cause it filled up quickly after that. The only problem was the rooms are not very soundproof at all, the people next door or in the hallways would be speaking in a normal voice and could be heard like they were in the same room, luckily we had good neighbours. I asked the front desk about this and he agreed it is sometimes a problem but most rooms were the same so no use in changing, also we found the beds very hard even for Mexico, overall I would still recomend this hotel and would stay again but would try and stay poolside

Room Tip: Poolside room would be a nice option
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 9 more reviews by Marco9 for Playa del Carmen
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Braunfels, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“A PEARL....”
5 of 5 stars Reviewed 6 February 2012

This place is a perfect get away... Romantic as hell and quiet. Not a place for kids, 20 minute walk or a taxi for $7.00...... Super clean, safe!!!!! and great staff..... Not one complaint, it was amazing..... Not the center of action, so if you want to party till 4 stay downtown. Class and beauty.. Stay here.... We had a suite and it was AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!! YES! BOOK THIS PLACE.

Room Tip: Suite is worth every penny
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask globespun about Hacienda Vista Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Had everything but far from town”
4 of 5 stars Reviewed 27 January 2012
5
people found this review helpful

The hotel accomodation, staff and food was excellent. The only problem was the distance to town. If they sprung for a shuttle bus, it would have be perfect. (I do a lot of walking, but it's the heat that kills you). However, the walk is safe winding through a high end, gated residential area and golf course. I recommend a taxi in the evening back to the hotel, 70 pesos.

Room Tip: ask for an upper floor
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hacienda Vista Real

  • Hacienda Vista Real Resort
  • Hacienda Vista Real Hotel
Address: Paseo Xaman-Ha Ret. 3 Lotes 12 y 13 | Villas Pakal Playacar, Playa del Carmen 77710, Mexico
Price range (per night):* INR3,622 - 5,016

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