We booked this hotel mainly because of its location, right on the beach. I regret so much not having read these reviews, we would have saved money and time, and a good night sleep...
First of all, i have to admit the guy in the lobby was friendly but our dissapointment began when we opened the door to an awfully musty smell, as if the rooms were not open in months to let air in... the lamp between the beds was burnt and almost breaking into pieces, the bathroom looked clean but really primitive. We hadnt spent 5 minutes in that room when we asked for another one.. oh man! The second bedroom itself was not that bad, but the bathroom... the light and bathroom fixtures: Non existent, the toilet hadnt been cleaned in days, the shower floor and walls hadnt been brushed between mosaics so you could actually see the mold growing up there. This bedroom hadnt been dusted in days! It was late so we decided to stay just for the night... and then the fun part begun.. this hotel is located near one of the loudest corners in Playa so you can imagine how well we rested that night... The next morning we talked to one of the managers and showed her the awful conditions of the bedrooms, she was understanding but never offered any kind of apology not even the refund (or the solution to get one..) when we said we were leaving, after that we saw 2 cleaning ladies dusting and brushing the room but it was TOO LATE!. We had booked another hotel... Seriously, this is not the place to stay if you are looking for cleanliness and peaceful nights. This hotel is ONLY for those who like to party all night and sleep during the day. It is such a waste because the location itself is good and it does look good from the outside.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC