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Hotel Riviera del Sol – reviews, photos

3.0 of 5
Av 1 Nte Con Calle 30 Nte | Quintana Roo, Playa del Carmen 77710, Mexico
Hotel amenities
Hotel Riviera del Sol
4.5 of 5 stars 128 Reviews
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128 reviews from our community

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Traveller rating
    83
    38
    4
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Date Rating
Fairfax, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent choice of hotels with gracious staff.”
5 of 5 stars Reviewed 6 March 2011
3
people found this review helpful

This was our first trip to Mexico and didn't want an all-inclusive like so much of what Cancun seems to be. The rooms are somewhat modest, but always clean, and the hotel overall had an ambiance of something more expensive, such as the dining area (breakfast only) and the second floor common space.

We took the ADO bus from Cancun to Playa, 110 pesos (about $9.25 USD). It was clean and easy. The bus drops off closer to the middle of town and it's a long walk (14 blocks) from there to Riviera del Sol, so we took a cab (50 pesos).

But for the ride back to CUN, we thought it would be best to go by cab, which Mercedes at the front desk arranged for us.

Mercedes and the entire staff went out of their way to make our stay as pleasant as possible. Our most frequent contact was with Gabriella, a most delightful young woman from Argentina, who served breakfast each morning. Her English was quite good and she was helpful with many tips on travel, as well as other topics.

When we commented on the quality of the coffee and espresso, she arranged for us to purchase some from the hotel's supplier at a very reasonable cost--less than what we would pay for similar quality in the US.

There is a safe in the room, which we used, though we're not sure we even needed that.
The beach is a little further than we thought it might be, but very manageable. With the room you get a coupon/pass for two chairs and an umbrella. It is best to get to the beach and put your towel and stuff in chairs (more like chaise lounges) early--before 9am--in order to guarantee the spot.

The beach at the end of the street is nice but crowded. Mamitas has relatively good lunch food and the service is generally good, though we did have one obnoxious waiter (Ramon) who shortchanged us but it wasn't worth a quarrel.

We stayed a week and went to the beach there the first 3 days, but then discovered points south--Tulum and Akumal. The public beaches just south of the ruins at Tulum were wide, not crowded, beautiful and there were a couple of snack and bar huts with cheap eats and cold beer (20 pesos, about $1.70 USD).

Gabriella also recommended that we go to a cenote, water caves with beautiful rock formations where you can snorkel or scuba. We went to Gran Cenote near the town of Tulum and it was small but gorgeous and worth the time and expense (about $27 USD per person for admission and rental of snorkel, mask, fins, wet suit and life jacket.

Akumal was good too--the beach is not bad, but the snorkeling there is wonderful. There are sea turtles, sting rays, amazing coral formations and about a dozen variety of tropical fish.

We didn't have a car, but would spend 50 pesos to get to the colectivo station on Calle 2 (about 15 blocks from Riviera del Sol), then take the colectivo (15 passenger van) to the south, with many stops along the way--30 pesos/person. It is not very chic, but we were fine with it. Then we would do the same trip in reverse to get back--not bad.

The only thing that we didn't realize until we got there is that the restaurant is no longer in service--the Brasserie, though the bar is open in the early evening. The pool is very nice and the atmosphere around it is very relaxing.

We would jump at the chance to stay there again. It was a great value, and they seemed genuinely glad to have us and others there.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Hated to say Adios!”
5 of 5 stars Reviewed 2 March 2011
2
people found this review helpful

This was my first vacation with my 2 1/2 yr old nephew - was anxious to find a place where we'd be welcome with a small child & not feel like we were disturbing other guests. Riviera del Sol was perfect! Location, decor, cleanliness were all above par; beyond that, the staff were so friendly and warm that we felt very much at home. And best of all ... they gave us a room without neighbors above or on either side--so we could relax knowing our toddler wasn't disturbing other guests. Maybe that they were only able to do this because it was the off-season, but this is the kind of thoughtfulness that marked our entire experience there. We will be more than delighted to come again as often as we can.

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Slovenia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excelent hotel!”
5 of 5 stars Reviewed 28 February 2011
3
people found this review helpful

Me and my partner stayed in this hotel for 14 days. And they were all great. At the beginning we had a minor inconvenience with some noise from the roof, but the staff took care of it in a day.
The position of the hotel in great. Next to the main street Avenida 5 and very close to the Mammitas beach. The rooms are very clean and big.
The hotel staff way the best!!! Very friedly and helpfull.
We came to Playa del Carmen from Slovenia, Europe and to find a hotel but most of all, people this kind, was really a nice feeling.
So, thanks to all the staff (especially to Melina)!!! You made Mexico a great expirience for us!!

Mateja

  • Stayed April 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brentwood, California
1 review
2 helpful votes 2 helpful votes
“Secret hideaway with 5 star service!!”
5 of 5 stars Reviewed 24 February 2011
2
people found this review helpful

My husband and I arrived early and were immediately walked to our suite by one of the owners. This boutique hotel is beautiful, romantic, quaint and quiet. It's also family owned and operated so we recieved 5 star personal and accomodating service for our entire stay. The rooms are spacious up to date and clean. Walking distance to Momitas Beach and one block to Avenida 5 is with many restaurants, bars and shopping. We would definitely come back this this hidden paradise!

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saskatoon, Canada
1 review
1 helpful vote 1 helpful vote
“Close to everything, great food and kid friendly!”
5 of 5 stars Reviewed 8 October 2010
1
person found this review helpful

We stayed at Riviera del Sol for 10 days in Playa del Carmen. It was a perfect location for us. A short walk from the beach, a short walk to Avenida Quinta, where all the action is, plus it was quiet and beautiful.

The owners were so kind and helpful. The staff was very friendly, the rooms were clean and there was a commom room upstairs that was very inviting. We went fishing and caught a HUGE barracuda and the hotel kitchen staff cooked it for us "en pappilata"! That was a highlight. Also the food at the hotel was excellent, a great price and the menu changed each day! The dining room was beautiful and the complimentary breakfast saved us lots of money.

  • Stayed March 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Riviera del Sol

  • Riviera Del Sol Hotel
  • Riviera Del Sol Playa Carmen
Address: Av 1 Nte Con Calle 30 Nte | Quintana Roo, Playa del Carmen 77710, Mexico
Price range (per night):* INR5,016 - 8,527

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