Riu Lupita is a small, intimite hotel with a nice location at the golfcourse in Playacar. Playacar is a very secure place, there's a lot of securitas - guards there.
The employees at the hotel remembers your name, and makes you feel welcome to their big family. The animation - team was much better at Lupita than the other Riu's, maybe because the hotel is smaller so they know how to gather people in the different activities!
The food was great, we didn't get bored of the food even after two weeks. The food at the mexican a la carte was excellent.
One of the best things about this hotel is the free shuttle bus, it takes you to 5th avenue and to Riu Palace/the private beach club for Lupita's guests. We used to walk on the beach to Riu Playacar and Riu Yucatan where we could choose between the pool and the beach, and the food is much better than at the snackbar at Lupita beach club. You can stay and eat breakfast and lunch at Riu Playacar, Riu Yucatan and Riu Tequila for free.

We really loved our stay, and we look forward to visit the great staff and the perfect hotel again in January 2013 :)

Cecilie and Fredrik!

Just came back from a 7 night stay at the Riu Lupita resort. First and foremost a warning..Stay away from SunWing Vacations for this trip, flights both delayed.. no arrangements on where to stay at hotel if you are delayed. Sunwing Representative no help whatsoever, but very apologetic.My arrival was late , after midnight, desk clerk gave me the key to a family room and said..figure it out...charming! Did get lost, but some tourists helped me find my way.The hotel was beautiful and after being assigned a second room on my second day I realised that this room had no hot water, and this went on for 3 days, shower was broken and repairs were slow, room always lacked something. If you do not mind a 6:30 PM curfew on your time , the bus which brings you back and forth all day long to town and the beach DOES its last run from downtown at 6:30 PM, then you are on your own. The food was great, lots of it and for every taste, the waiters, waitresses and staff very kind, but forget English, the only people speaking English are the Front desk staff, everybody else has no idea what you are saying, so do not forget to bring your Spanish books and dictionnaries you WILL need. The rooms are equipped with lots of alcool, water, pop..this was a nice addition, but again, they seem to forget on a daily basis to refill..sigh , glad to be back

this was our second trip to Mexico and RIU hotels. We stayed the first two weeks in Jan 2012. The Lupita was almost as good as the Riu Tequila where we stayed last May, but not quite there. Great food, a good atmosphere, lovely staff and nice enough rooms. The only gripe we had was the airconditioning which was noisy and rattled, but not a huge problem in January as it wasnt needed overnight. Overall we had a great time and would recommend.
We also want to give the animation team a special mention, these guys work so hard from early morning until late at night. Oskar, Enrique and the other team members were on hand to keep us entertained and they are genuinely nice people.

My family were please to stayed art Riu Lupita,it was close to Playa del Carmen . We enjoy the shows at night. The entertainment team worked very hard. The food always fresh, fuits etc.The hotel medium size., cozy. They have a shutle bus, runs every 30 mint. one stop in Playa del Carmen and other one on Ru Playacar. where you could enjoy the beach. The music at the Disco need to be update. The best hotel all Rius ,is the Yucatan If you spare more $.
I wil go back to Riu Lupita!!!