This is exactly the kind of hotel I like--charming, personable, beautiful, clean, safe and in a fantastic location. Here, you know you're in Mexico, like staying with friends. The staff was super helpful, particularly Luis, and there were always people around to assist. Our room was very clean, and the organic soaps and lotions were a nice touch. Food and drinks were very good, although I would recommend skipping the all-inclusive option and check out the myriad restaurants nearby--all well within stumbling distance when you've had one or two margaritas too many! The coffee and margaritas were outstanding (omg, the coffee...)
To be clear, if you're used to resort kind of places or fancy all-inclusives, this may not be your place. If you care about things like irons and in-room coffee makers, find someplace else (and what in the world are you doing bringing clothes that need ironing to the Caribbean anyway?? Unpack those things RIGHT NOW!) If you want a glimpse into the heart and soul of Playa, this is a great place to stay. In response to a few other posts, our double room had a door to the bathroom, so if that's important to you it's certainly available in some rooms. Our room was near the front desk area, on the second floor, and the wi-fi reached there most of the time. The pools are small, so not great if you're hoping to do some lap swimming. The Kool Beach Club access only allows you the plastic chairs, but we found that they didn't hassle us until we needed to use the bathrooms. (In other words, go sit in the fancy chairs and don't worry about it unless and until they ask for your day pass, at which point they'll make you sit in the plastic chairs.)
Can't wait to return, if for no other reason than to stare into Luis' beautiful eyes a little longer!
Room Tip: Our room on the second floor near the entrance received wi-fi in the room, although it was a little...
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