we travelled as a family. daughter 17 years , son 18 years ,staying for 2 weeks in sept 2011, and cannot fault the tucan . the welcome was what you would want and expect. the room we had emailed to request as we had heard its a room where the monkeys come on the balcony , we were given.The room was clean and of good standard, wanted for nothing, room service also spot on . the beach is first class and the water clear . the restaurants were of good standard and the chinese restaurant with the chef cooking on a hot plate in front of you is a must. the pool is very large and clean. the adult pool bar is great fun, although its in the shade after 4pm, so can be chilly, but keep drinking and you dont notice it. the entertainment team really make your holiday. they put on proffesional standard shows most nights and keep things moving during the day. the weather was great and not too hot. drinks in the bar are also faultless. the on site nightclub is great too, and the entertainment team go along several nights of the week , which is again , great fun. excursions. we did one to the coco bongo. words can not describe how amazing that place is. GO ! its trully amazing . we did a bar crawl first , bought tickets through travel agent in hotel foyer. senoir frogs bar is also great fun and worth visiting. i would recommend the hotel to all ages. we will definetly be returning next year and look forward to meeting the entertainment team again.

The Iberostar Tucan exceeded our expectations - excellent & friendly service, decor is tastefully Mayan, jungle setting with the animals gave it a unique eco atmosphere, waterfall in the interior was beautiful, food was great, beach was amazing, pool was beautiful - if we had known it was this good, we would have booked for longer. We were there Feb. 4 - 11.

Food everywhere was great - restaurants offer a large variety - some excellent - some very good - just depends on your taste and remember that this is a resort and not a 4-5 star restaurant so keep your expectations realistic.

Jungle was a treat to walk through every time - never knew what animals you would see - we always had our camera with us. Prices in Quetzel & Tucan gift shop was comparable to those in Playa del Carmen.

Staff is friendly, attentive and is there to help you - their motto could be "it is our pleasure to serve you". Location of the resort in Playacar is extremely SAFE with many security checkpoints & they really do check.

Rooms on the 2nd and 3rd floor are worth getting or waiting for as our first room on the 1st floor had a musty/moldy smell. We stayed in the 1200 building which is closer to the beach.

We had planned to take tours but enjoyed the resort so much, that we just decided to spend the time there. Saw "mini" archeological ruins on our walk to Playa Del Carmen - so our trip was complete! Would go back in a heartbeat.

We travelled as a couple.

We travelled as a small group of friends. This was my first visit to Playa del Carmen and it was fantastic. On arrival, the hotel lobby was beautiful. We got our room quickly and it was spotless. The pathways through the 'jungle' were an added attraction with many animals to see (monkeys, agouti, chickens, peacocks, iguanas and a couple of toucans in a caged area). One of the peacocks wandered into the lobby area bar. The meals were fabulous: the main buffet had so much selection that there was no way you couldn't find something different for every meal. The a la carte restaurants were also great: the mexican one had a waiter with a bit of an attitude (asked us to hurry up to leave and was angry when no tip was left), the steak house - melt in your mouth steak.. mmmmm and the japanese (good food if you like it being flinged all over the place and it was noisy). You could walk to shops close by, it was safe and nice for an evening stroll. The evening entertainment was also fun, with the "Star Friends" keeping everyone involved. Daily events (volleyball, dance lessons, shooting, archery, etc. etc.) were good too. Those "Star Friends" work really hard! Actually, everything was clean and all the staff were extremely friendly and helpful. I'd go there again any day!

Great resort for families. Lots of little animals in the "jungle.". Resort incorporates the natural environment into the landscaping. Very clean. Rooms are smaller and basic. Friendly service. Nice zero entry pools- which are great for small children. Beach was very windy and surf was very rough.