We travelled as a small group of friends. This was my first visit to Playa del Carmen and it was fantastic. On arrival, the hotel lobby was beautiful. We got our room quickly and it was spotless. The pathways through the 'jungle' were an added attraction with many animals to see (monkeys, agouti, chickens, peacocks, iguanas and a couple of toucans in a caged area). One of the peacocks wandered into the lobby area bar. The meals were fabulous: the main buffet had so much selection that there was no way you couldn't find something different for every meal. The a la carte restaurants were also great: the mexican one had a waiter with a bit of an attitude (asked us to hurry up to leave and was angry when no tip was left), the steak house - melt in your mouth steak.. mmmmm and the japanese (good food if you like it being flinged all over the place and it was noisy). You could walk to shops close by, it was safe and nice for an evening stroll. The evening entertainment was also fun, with the "Star Friends" keeping everyone involved. Daily events (volleyball, dance lessons, shooting, archery, etc. etc.) were good too. Those "Star Friends" work really hard! Actually, everything was clean and all the staff were extremely friendly and helpful. I'd go there again any day!

Great resort for families. Lots of little animals in the "jungle.". Resort incorporates the natural environment into the landscaping. Very clean. Rooms are smaller and basic. Friendly service. Nice zero entry pools- which are great for small children. Beach was very windy and surf was very rough.

We have traveled all over Mexico for the past 18 years staying at low budget and high end properties but this resort was our absolute favorite. This was our first time at an Iberostar and we were really impressed with their concern to details. The rooms were comfortable and the food wonderful. There was always something for everyone. The tropical jungle with it's many animals was a delight. We are in our 70s and the minority age-wise but it didn't matter. Can't wait to go back.

Celebrated my bday there
Food was great, clean hotel