The resort is nice and modern. Now onto the rest of my impression.

We had a few issues that I wanted to highlight.

1. While dining at "Mole" restaurant one of the wait staff stole my phone. Long story short, he took pictures of himself and which then got sent to me via iCloud. I sent the pictures to the security team and they confronted the person in question. The staff fired the person and sent me my iPhone 4Gs back, however they refused to pay for the $150 in phone charges this person racked up.

2. Our shower constantly flooded our bathroom and hallway. Every time, we would take a shower, the water would spill all the way in to our hallway. We had requested someone to come take a look but the comment we got was “you shouldn’t spray the water”. We continued to deal with this for the remainder of our trip and each time had to lay out towels to cover majority of the floor so that we wouldn’t slip and fall.

3. The check in was a mess, we were told that we didn't have a reservation and had to call someone back in the US to dig out all of the email chains and information. We spent 2 hours doing this and didn't receive as much as an apology when the resort realized their mistake.

4. Our friend slipped and fell in the shower (due to the faulty construction). While falling he injured his leg and broke one of the doors. The resort told him that he had to pay for the door which cost in excess of $1,000.

There are better resorts our there that won't steal your belongings and blame your for their own problems. Proceed at your own risk my friends.

Just returned from 4 lovely nights at La Perla, Royal Service.

The room was beautiful and spacious. The bed was extremely comfortable. Everything was spotless.

The food was probably the best of any AI we have stayed at. We normally do not stay at resorts that require reservations as we don't like to be on a set schedule but the food really made up for it. Every meal we had was outstanding w the exception of a cheeseburger my husband had at La Palapa. We did the tasting menu at Passion. It was a wonderful experience. Fuego was outstanding too. The service all around the resort was very attentive. I have found this to be true at every resort I have stayed at in Mexico. Truly the hardest working / sweetest people.

The resort is very swanky with a South Beach vibe. It's especially beautiful at night. There is a lot of really great lighting around the resort, Especially Gabi Club and Red Lounge. The martini's at M Bar are unique and exceptionally good with fresh ingredients. We had a lot of fun sampling them.

I knew going in that the beach wasn't the greatest which I'm ok with as we are pool people.My complaint though is that you cannot see the water from the pools or any of the restaurants.

The main reason I am not giving La Perla five stars is because of the Superbowl. We go away the same week every year and it's always for Superbowl Sunday. Every resort had a Superbowl party ( SMB, EPM and the former Secrets Sanctuary Cap Cana in DR to name just a few). We have never had to pay extra for them. La Perla charged us $50! Very similar setup as the others ( beach lounger & BBQ, big screen on beach). What's even worse is my husband ordered buffalo wings and a red bull and they wanted to charge extra for that! He told them to forget it. The cushions on our lounge chair were soaked and even though we put towels down our backsides were soaked all night! Very uncomfortable feeling. A true 5 star would not have charged extra.

There's not much going on at night but the belly dancing show was really good.

Not sure I'd return but I rarely return to the same resort twice. Just to many options and I like to experience new places. I would recommend it though but not to beach people!

The main reason I am not giving La

This hotel is beyond beautiful and the customer service "we" incountered was beyond excecptional. This was our 8th time to the PDC area and we have stayed in a different hotel each time. This hotel will very shortly be battling it out for first place w SMB.

Check-In:
We booked "Luxury Jr. Suite, Royal Service", we discussed w our travel agent on whether or not to book the oceanview and take our chance of being able to upgrade, we decided to take our chance. When we arrived we where carted off to the royal service lobby and Ava checked us in, we actually had to ask her before she gave us our room key where the room was located and if we could upgrade to a room with an oceanview, we really wanted an oceanfront, one was not available for that night but one would be for the next night, so she allowed Edwin our butler to take us to see both rooms and we could decide, Edwin said, i'm not even going to take to the other room, because the second room is much better with a better view of the ocean. He was right, we had a south facing room, which was close to the front east end of Royal Service building, view was incredible of the mangrove directly to the south and the ocean to the east, I bet the sunset from this room was incredible...but we decided we really wanted that oceanfront room, so we used out $400 updgrade coupon and paid another $400 to get what we wanted. The next day we put our bathing suits on went to the beach and about 3 hours later Edwin came to find us to take us to our new room, he'd already moved out suitcases for us!!! The room was beautiful, the view was just what this landlocked girl needed. Rooms are just as they appear in the pictures so no surprises in the rooms.

Pool:
I will only comment on the one I used...The Royal Service Pool is HEATED FOLKS!!!!!!!!!! Since we are from Colorado I'm not much of a pool person, but I did use the pool and can verify that it is heated, because I got in it! Other guests confirmed it saying the regular pool was much colder! They have these power showers that shot high intensity water out, which were awesome to get those kinks out of your neck and head from the previous night of fun! Arturo the main server at the Royal Service bar is fun and even though we didn't spend more than an hour with him a day he made sure to say hello to us in the morning on our way to the beach and would get us our afternoon drinks when we headed to the pool! REALLY AWESOME.

Beach:
This beach is NOT like the beach at Secrets Maroma, but this beach is beautiful, it has everything you just might have to get out of your chair and walk it to see all that is has to offer, the La Perla side is the coral side, so it is nice on clear days to walk in to your ankles and see what there is to see, the swimable beach is located on the Esmeralda side! For the life of me I can't complain about it...again I'm landlocked so the ocean to me is beautiful! We spent everyday on the beach! Service could be a little better on the beach, but honestly there we maybe 6 couples on that big beach so I understand why they aren't there, there is no one to serve, but once we did get service, which really NEVER took too long, they were very attentive. They will serve food on beach as well as drinks.

Restaurants:
I'm not a good person to give a full on review of the food, because well it's resort food. It was good don't get me wrong...just going to the area as much as we have...it's kinda all the same! The service however was incredible, except for one night...but that didn't bother me as much as it did my husband...took 2 plus hours for dinner, I think our waiter was a touch overwhelmed.

Service:
I can't begin to tell you how impressed I was with this aspect of this resort...we didn't have to worry about ANYTHING Edwin took care of it! He treated us to not one but TWO nights of filling our tub with rose petals, champagne and chocolate covered strawberries, the topper... we weren't celebrating anything, he just wanted to treat us special. We did meet other guests who complained about their butlers not doing anything for them, but I'm not sure if they knew how to use this service. We were given a phone that we could use to call him on and he would make sure to take care of any needs or issues. EDWIN YOU ARE SIMPLY THE BEST!!!!

Spa:
Beautiful we had two treatments each and we used our coupons...the spa and water circuit were lovely we enjoyed them two days in a row! Prices are typical for a resort, you get what you pay for and I didn't mind paying for it here.

Oh and on a side note, there were some reviews stating children being on the La Perla side, well we were there for 7 days and the only time we encounter the little minions was when we were in the common areas.

In all this resort tops the past resorts we've been too! I have pictures and would post but they are in the wrong format...PM me and I will send you a link to them.

Thank you Paradisus La Perla and Staff

We were in January in the la perla Royal section. I really must say that the service is perfect e.g. One evening each room received a free bottle of Champagne, chocolate strawberries and romantic set up.
The Food in some of the Restaurants also very good, best was Breakfast in Royal Service section.
To Sum up Service and room amazing; Beach could be better, Swimming only in esmeralda section possible.