Similar to the last reviewer I agree that the beaches were nice, but having trouble finding too many other good points. Stayed at the Wyndham Maya because of the good reviews and the ok price, however for the price I paid at the Wyndham I could have stayed at the Riu and gotten much better (just based on previous resort experience)

Our issues started at check-in, I asked if we could upgrade to the vista room (the picture was on the wall) we were told, "sorry NO, it costs a lot". We were both taken aback by that because who says NO when someone wants to pay more. We went to our assigned room and it was nice, modern, and very big. However it was about a 10 minute walk to the beach, so I asked for another room closer to the beach, I was again told NO, sorry. We had a fridge in our room but nothing in it, so I called to see if I could get some drinks brought for our fridge, I was told no. I went to the front desk and asked if there was any way to get drinks in the room, I was told no, but I could buy some in town and bring them back. So no drinks (alcoholic or not) in the room, whats the point of the fridge?

After our first night I went to the front desk and again asked if we could change rooms because we could hear EVERYTHING that was happening in the room next door, in the hallway, everything. When our neighbours phone rang, it sounded like it was in our room, when the guy was snoring all night long, it sounded like he was in our room. Again I was told NO, but I could check again the next day.

Wyndham Maya does not have:

- free water!! at this all inclusive resort you are provided 1 free bottle of water upon your arrival, then if you want any more (and this is what I was told) you are welcome to purchase more bottles of water from the vending machine in the hotel, WTF!

- good food, sorry but even as far as resort and buffet food go this was definitely not ideal. The fish tasted like eggs, the chicken tasted like eggs, I believe that they dip all their meat in egg before they cook it. The variety is really not there. If you have ever had to settle and each a hot dog at an all inclusive, then realized that the hot dogs they feed you are boiled turkey hot dogs, you were probably just as disappointed as me. They also have turkey ham and hamburgers that do not resemble beef

- overall they do are not very accomodating, I just wanted some basic creature comforts for a place I paid a good amount of money for and was told NO more times then I can count. I have been to Playacar and stayed at various other resorts, and would rather stay at any others if the service will be the same.

I will say that the waiters at the Portofino restaurant were amazing, very professional and well mannered, The bartenders were very nice and polite as well as the maid staff. The front desk and customer service staff however don't seem to grasp the concept of an 'unhappy patron'.

The final kick from the Wyndham was when our shuttle was 25 minutes late and we were trying to get on it to go to the airport they wouldn't let us leave until we personally went back to the front desk to have our bracelets cut off.

They need to remember that this is supposed to be a vacation for people.

I am not a fan of this resort. Here are some of the low points: I asked the front desk if I should book my own travel to the airport or if they could help. They insisted that I use them and they required cash. I took out $80 USD to cover the taxi and my checking account was debited $97... it seems clear based on the interaction this is another way they are making a few extra dollars. The taxi they got for me appeared to be a 1990 Nissan Sentra. The toilet seat in our room only raised to about 15 degrees less than perpendicular - trust me this is a huge problem. Bartenders occasionally would not give us drinks on ice and only would give us pre-made drinks with crushed ice - they didn't speak english so we never got an explanation. I put bread in a toaster at 9:59. They turned off the toaster with my bread in it and told me breakfast was over. For food I settled on eggs and toast for breakfast, an odd/bad tasting hamburger-type thing for lunch and french fries. I couldn't find anything else remotely edible and the options I settled on were less than desirable. Dinner wasn't any better in general, although they did let us eat at the Wyndham Azteca one night and the steak there was good. Annoying activities coordinators. At 9:55am every morning we had to hear the teen-aged, hyper and annoying activity coordinators try to promote darts. Here's a tip - nobody plays darts in the morning, nobody is looking to play darts at the beach. I assume their jobs are somehow dependent on getting people to join the activities. Other annoying activities were loud salsa music for dancing at 12pm everyday - they do this in between the beach and the bar, walking through this area around this time is difficult. I'm not sure what the other resorts in the area are like but I assume they must be better. The only good thing to say is that the beach is roughly the same as the other resorts. Although, for some reason it seems like at this resort about 40% of the people smoke on the beach and leave cigarette butts everywhere.

We liked the beach and the hotel. Staff were helpful except the check in people. I guess they were stressed and a bit shy to talk . We liked the food at La Carte, specially the breakfast. Drinks were watered down for sure, which was okay with me since I can't handle too much.
The only thing that surprised me was their nightly shows at 9:30. I found most of them to be quite racy for little children, Yikes. Other than that it was an ok vacation.

We just got back from VWM-- our 3rd time in the last 4 years. Reading latest reviews-- we were a bit worried-- but everything was still awesome. The staff was attentive and did everything that we asked to ensure we had a great time. The cleaning staff was prompt and efficient. One day our safe was accidently left open and nothing was moved or removed. The buffet was acceptable with a large variety of food. The a-la-carte restaurants that we went to were Don Diego, Portofino, and Viva Cafe...all were great but it was the Viva Cafe that we were the most impressed with.
We had made a request for a room with our travel agent that never was done so I called there one week before we left. Upon our arrival, I checked for our request and saw it had been noted down. Our first room was in the building we asked for but was a smoking room. We went back and requested a non-smoking room and we got it immediately. The only disappointment was that we were waiting for an upgrade room that was to be avilable, but did not happen.
The beach and landscape was kept clean and tidy. Every morning, staff were raking and clearing up all sea-weed off the beach edge. The "chair police" were our to ensure that people did not go out and save chairs in the morning and not show up until the afternoon".
The chefs and restaurant staff did everything to ensure you were looked after and everything was safe. We witnessed the staff cleaning the pool snack bar ovens and fryers daily. The one thing that really impressed me that there were signs arounf the food showing "no hands" on the foods and to use the utensils provided, and this was enforced. I personally watched an American family Reach in and grab some pizza while talking about how it was not as good as the pizza they get back home in New York-- quickly followed by the Chef asking them if they could not read the signs. After a few rude comments from the family-- they left and the chef removed the pizzas thanks to them.
There were plenty of activities to keep you occupied if you wanted, and quiet areas to relax.
The resort staff were kept busy all day and night and talking to a few of them, all seemed to enjoy what they were doing. The bartenders were quick to serve and very professional.
The only 2 areas that were found to be a problem. Firstly was the ladies working in the hotel store. When we were in there, they seemed that they would rather be talking to each other rather than helping you. The other area was the time-share( Viva Vacation). Like others-- they promise a short meeting-- but we heard from others that it actually took HOURS.
We will definately be going back again-- you can not beat the service and you get to stay at a great resort for a fair value. If you want to be treated royally and are a bit "uppity"-- then go to a 5 star resort-- leave the great resort like this to us regular folk.