I can't say enough great things about this place, our stay here was amazing! Get the swim up suite or go big and try for room 116 or 117 (we were in 109, it was beautiful but lacked the hammock and pool top jacuzzi of 116 & 117). There are ~50 rooms here so it's the perfect size, my boyfriend previously lobbied for all inclusive resorts anytime I booked trips - thank you La Tortuga for convincing him that is the wrong way to go! I also loved that there were no kids/infants anywhere inside the place.

This place was so relaxing and beautiful, we were sad to leave the property and the friendly staff. The restaurant is delicious and the service was impressive. It has a great proximity to the beach and 5th street but is so quiet once you pass through the lobby. I can't imagine a better place to stay while in Playa Del Carmen.

The beach clubs were nice but we laid out on the beach near the end of 14th street for a few days. Access to the water wasn't the best but it was a nice quiet spot away from the crowds and vendors.

Skip the tours and let the front desk simply book you a driver (Martin if possible) to take you to the ruins and cenotes. It was half the price of the tours and nice to have a private guide & go on our own schedule. Somehow we overlooked the bikes at the entrance of the Coba ruins, definitely rent them if you go.

We stayed at the beginning of February, from the time we checked in we were memorized by the beauty and tranquility of the hotel. The entire staff exceeded all of our expectations with their service and freindliness, always ready to help in any way. We have been to the area before and by far this is the best most memorable vacation experience we have ever had. The hotel is close to 5th Ave with all the shops and resturaunts. Access to 2 beach clubs. We were able to book all of our excursions at the front desk. Breakfast was included daily and the staff provided the most amazing service there that could teach Canadian servers what service really is!!!!!! Thank you La Tortuga we will be back some day

We stayed the last 2 nights of our holidays and it was a perfect fit for us. We were close enough to most everything, even walked to Walmart for some wine and a cable for our ipad.
Upon registering, I politly mentionned some concern over the noise comments of others and they gave us a room more on the inside and it was fine for us.
It was clean, had a small fridge and had everything to be expected from a hotel room.
We enjoyed the beach club, 5th avenue and plenty of walking and shopping. Their was a small rest area at our floor level with an open area with one table and some chairs and we spent a quiet evening sipping our wine and looking out to a side street. Even had a late night burrito from the little snack place across the street which was delicious.
It was a good feel for the end of our trip....would not hesitate to recommend ......

I really am challenged between giving this hotel 3 or 4 stars but have opted for the higher rating simply because it seems that Playa Del Carmen Hotels are a tad pricey for what you get. The hotel is located a stones throw from the main tourist street 5th avenue, which is good and bad. The good part is the easy access to a wide array of restaurants and shops. The bad is the noise from nearby nightclubs which made it difficult for me to sleep. This must be a big problem for all hotels near the clubs and there are many.

The standard plus room is pretty small. I did expect a more comfortable room for the money and thus had some difficulty viewing the hotel as a good value. However, they made up for their limitations with the following:

1) An excellent authentic Mexican breakfast at their restaurant downstairs. Breakfast is included with the room and is not a buffet. They have some great fresh juices which are not to be missed. Get one of the green one's. The restaurant is also very good for dinner.

2) Towels and passes are made available to two local beach clubs each day. My wife and I enjoyed the beach.

3) A discounted 30 minute massage also came with the room and was outstanding, absolute bliss.

4) Although close to all the tourist mayhem, the hotel has a secluded feel and the common areas are nice and comfortable.

5) The staff are very friendly, helpful and ask for suggestions to improve the experience.

I would stay there again, however, not sure if there is much they can do about the noise.