We stayed at RIU Yucatan for one week in january. We enjoyed our holliday alot and the stay at the hotel was without a doubt the best choice. The hotels location was fantastic!! When we arrived we were given room in the 8 block which was relatively far from the beach. We spoke to the reseptionist and with no drama at all we were changed to the 4 block that are located by the swimmingpool and the beach. WOOOW!! The beach and the pool was paradise as well as the surroundings at the resport itself. Just loved the monkeys playing in the plam trees around the resort. The main resturant was unbelivable, variety and quality just superb!! The chinese resturant was exelent to!! The mexican resturant however was nothing spesial and lacked both athmosphere, variety and quality of food.

Service was great from all the hotel staff, but the thompson rep was unfortunatly not helpful at all. It did not affect our stay at all as there were plenty of other companies selling all kinds of excursions. To sum up, we just loved every minute of our stay!!

Stayed at this hotel for 2 weeks and enjoyed every minute. The staff are all very happy and friendly and nothing is too much trouble. Food was very good and the choice was good. Thomson reps very helpful and friendly and always on hand to sort any problems or questions we had. Kia was excellent and we thoroughly enjoyed the bar crawl with her and the other reps well worth it!! The wildlife at the hotel is very entertaining especially the monkeys who were out and about everyday!
The rooms are a little dated however contain everything you need and are spotlessly clean. Our cleaner left us different towel animals everyday and at one point we had a collection of 4!
The coba trip was excellent and the tour guide was very knowledgable, the climb to the top of the Mayan pyramid was well worth it but did have achy legs for 3 days after!
All in all we had a fantastic time and would definitely return.

The hotel was very clean and although full it did not seem busy. No waiting at the bars or waiting for a table at lunch or in the evening. The rooms were clean and tiday and the staff always were helpful and cheery.

2nd time to this hotel, 6th time to Mexico. Reason return visit was due to the location and the beach, I must say the beach is awesome, service is really good, especially at the bars and a special mention must go to Benito and Eduardo as they are just excellent. Management are excellent, special thanks to Julian (director) and Joseph as they couldnt do enough for you. Evening entertainment is good but I would also recommend that you also see the shows at the Tequila as they are sometimes a little better. Food - there is always plenty to choose from; the asian restaurant is a must. The only downside I can relate to is what other reviews state and thats the room quality; the beds are hard but if you ask for a mattress topper (you may have to ask a couple of times though) then you will get a good night sleep! The other thing is that the rooms do smell of damp and this does seem to linger for a long time, you can even smell the odour upon your return to the UK! Beverages, if you want top shelf - just ask and that's what you will get. If you want a beach location holiday, then visit this resort as you cannot find another beach as good within Mexico.