My girlfriend and I spent one week at El Tukan and went for the breakfast option, which in our opinion suited our needs just fine.
We arrived a bit early on check-in day- the check-in time is 3pm and they adhere to it. Although we had booked with El Tukan, they showed us a room at Moongate Hotel (a property beloning to El Tukan just across the street). We weren't happy at all with the room (very small, just one double bed, window directly to noisy 5ta Avenida, moldy smell in the bathroom) and asked for a different room. This one actually was at El Tukan, with two double beds, a balcony with view to the pool and a decent bathroom.
Overall, we thoroughly enjoyed our stay at El Tukan; the breakfast buffet at El Ceiba restaurant across the road was more than adaquate, with fruits, yogurts, omelettes made to order and other breakfast items changing on a daily basis. The staff were friendly and efficient, rooms were made up everyday and towels changed.
We didn't use the pool or jacuzzi, as the water there was a bit too cold for our liking.
Included in the stay is access to the hotel's beach club, which is a couple of blocks away. There is a shuttle, however we enjoyed walking the short distance every day. We couldn't get any drinks from the beach club's bar, as we didn't have the all-inclusive bracelet, but the friendly waiters from neighbouring Kool Beach Club will get you anything you like.
All- in-all, we can highly recommend El Tukan, however make sure you get a room in the main property, not at Moongate. We think it is good value for money and if you like to eat out at different places, the breakfast will be perfect for you. Playa has a wide variety of different places to eat out at very reasonable prices.

I spent two weeks, over Christmas and New Year's in Playa, staying at El Tukan. My very first impression was that it was kind of sparse, but then again I didn't go on holiday to stay in my room. Through the upcoming weeks I was impressed by the efficiency with which the hotel was run, the gorgeously delicious breakfast buffets, the cleanliness of the room and the reasonable speed with which any help needed at reception was given. After all, you are in Mexico so don't expect everyone to speak English! *smile* My only two issues with El Tukan were that the beach-club was kind of far away (and - during this period of time - extremely noisy with the bpm festival) and that I couldn't get any recommendations of where to go to taste (and learn about) tequila. A word of warning about hard beds, but over all my dream holiday really became my dream holiday, staying at El Tukan (and I know I sound like someone paid me to say that! *blushing*).Apart from that I only have good things to say about this hotel and the staff I met there. I hope to be able to return again one day!

El Tukan is located right on the main tourist shopping street. However, you cannot even tell such a busy place was near there. Huge trees shadowed out the streets making it look like you were in a dense tropical rainforest. It included a pool (although it was always freezing, it was very shallow). The breakfast buffet was delicious, and you didn't have to walk far to reach the beach area. My only complaints were that there was no internet connection at all, and because of the freezing cold "hot" tub.

We stayed in El Tukan for 10 days in November 2011. We chose El Tukan because of the central location and rather good reviews. The location of the hotel is great, but the location of our room was not. We got a room in another building on another street. The room was on the ground floor, facing the side street. The electrical fence didn`t bother me but the noise from some kind of water system thing right next to the room was a source of trouble. A pump was pounding against the wall all night long and the sleep quality was extremely poor.

If you would get a better room, the hotel is fine because of the great location and a very good beach. But you would have to find it first! But when you are there, it is a good place with good service. I can also recommend the Sports Bar across the street from our building for a good food and good service.