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Maroma Resort and Spa by Orient-Express – reviews, photos

5.0 of 5
Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico
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Maroma Resort and Spa by Orient-Express
Ranked #16 of 184 hotels in Playa del Carmen
4.5 of 5 stars 506 Reviews
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506 reviews from our community

What travellers say about this hotel
  • Beach bed(23)
  • Very good(20)
  • Ocean views(15)
  • El Sol(13)
  • Main building(8)
  • Ocean view room(7)
  • Riviera Maya(7)
  • Staff member(5)
  • Nice touch(5)
  • Ice cream(5)
Traveller rating
    374
    70
    21
    27
    14
Only show reviews for Family (16) | Couples (290) | Business (7)
Date Rating
Calgary
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Maroma Orient Express - Luxury Breakfast on the Mayan Riviera”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

This is a second instalment in a series I am offering on breakfast on the Mayan Riviera. Most hotels on the Riviera are all inclusive and it is often difficult to find resorts that are open to non-staying guests. We love good food, perfect settings and excellent service, right along with simplicity and authenticity and have developed quite a repertoire of breakfast places to go to wherever we travel. I have decided to share my collection of Mayan Riviera breakfast experiences with you. Enjoy.

Maroma Beach - the Maroma Orient Express

Rated one of the most beautiful beaches in the world by Condé Nast (a few recent experiences with their "Best in the World" recommendations made me think of them as Condé "Nasty"), this time they are not far off the mark. The beautiful Maroma beach is located half way between Playa del Carmen and Cancun. Watch for signs or the large blue peacock painted on a wall at the turnoff from the highway. Maroma beach fronts a few resorts (almost all are called "Maroma" this or that) but without a doubt the destination here is the Maroma Orient Express hotel.

The Maroma Orient Express is a 65 room hotel with a spa set right off the gorgeous white sand beach. Reservations for breakfast are required but unless you are traveling between Christmas and and New Year when the hotel is fully booked, you shouldn't have any problem getting in for breakfast (or lunch). Breakfast is served at El Restaurante on the beach and it is a gorgeous, transforming, setting. Tables with white linen clothe and white umbrellas are arranged on the open stone patio at the edge of the white sand that separates you from the beautiful turquoise carribean waters. You feel at one with the sea and sand. Hola amigos, I am home.

The breakfast menu is fabulous, offering anything from birchmuesli with papaya, scrambles eggs with poblanos, tostadas with eggs or chicken, juevos motulenos with beans and ranchero sauce over corn tortillas to, of course, pancakes, waffles and other classic breakfast varieties. The tortillas are made fresh by a Mayan woman, rolling them in plain view just inside the restaurant. The woman walks between the tables, offering the tortillas, still warm, to go with your breakfast. The juice selection is enticing, with watermelon, pineapple, Chaya and the likes offered throughout breakfast. Good coffee is served in large cups, inviting you to linger and watch the scene.

As always at the end of breakfast we walk down to the water's edge and enjoy a long beach walk, feet in the water, checking out new developments along that beautiful stretch of beach. We sometimes stop by for a drink back at the Maroma, before leaving to return to our own Mayan Riviera abode. Breakfast at the Maroma is one of those special experiences etched in your memory that you can draw on for a spiritual lift when needed.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by OliveOilandLemons for Playa del Carmen
Ask OliveOilandLemons about Maroma Resort and Spa by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
15 February 2012
Dear OliveOilandLemons,
Thank you very much for sharing your comments. We feel honored to be included in your favorite places for breakfasts. You have described the Maroma Breakfast experience in the most accurate and inspiring way. Many Thanks! We look forward to welcome you again.
Kind Regards,
Federico Echaiz
Managing Director
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West Palm Beach, Florida
2 reviews
7 helpful votes 7 helpful votes
“Not what it used to be.....Sadly”
1 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

I just got back from Maroma & I'm heart-broken.....it is now grossly overpriced and not the intimate hotel I remember from 7 years ago....

Yes, you pay for the amenities and the exclusivity of the property. Yet, I found the cost of dining quite high, $100 for breakfast, which consisted of eggs on a tortilla, some bread, juice & coffee. $250 for lunch & $350 for dinner. This is far reaching especially in this economic climate & considering the location.....Mexico!!!! I'm sorry but $22 for a Margarita is ridiculous.

Management needs to reconsider the pricing for food. It's ridiculous and takes from the overall experience.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask lulu33469 about Maroma Resort and Spa by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
9 February 2012
Dear lulu,
Thank you for taking the time to share with me and other readers your comments concerning your recent experience. Although, I believe you are confusing our hotel with another one perhaps in the same area, as it has happened in the past. Our breakfast goes way beyond eggs on a tortilla in addition to the fact that we offer complimentary a la carte breakfast for two, every day during your stay. Lunch and dinner pricings as mentioned in your comment are way above our average check, unless of course, you decide to add a bottle of your favorite wine or any other liquor, perhaps then we could consider amounts such as the ones you highlight.
Additionally, in Maroma Resort and Spa we offer several food and beverage events, theme nights and specials throughout the week, providing our guests with not one but several options. I also would like to share with you that we have a specific option with attractive pricings and inciting dishes for those who like to have a strict control on their travelling expenses.
Should this experience actually have occurred in Maroma Resort and Spa, I would have appreciated knowing of your inconformity with our pricings and would have had this verified immediately and thus avoid having you left with such a sour taste of what a true Maroma Experience is. In which case, I would like to have the opportunity of welcoming you in the not too distant future to erase this negative experience.
Kind regards,
Federico Echaiz
Managing Director
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toronto
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Simply perfect”
5 of 5 stars Reviewed 6 February 2012

A magical, romantic hideaway. Impeccable, friendly service. Stellar food. The best spa in the world. Dessert in the tower under the stars is orgasmic!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask torontojeff about Maroma Resort and Spa by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012
Dear Jeff,
Thank you very much for your kind words. We are very happy to know you enjoyed your stay at Maroma (especially de desert under the stars). We look forward to welcome you again in the not too distant future!
Kind Regards,
Federico Echaiz
Managing Director
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Bridgewater, New Jersey
1 review
1 helpful vote 1 helpful vote
“BEST EVER!!!!!!!!!!”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

My wife and I just returned from a 5 day stay at Maroma to celebrate her 50th birthday and it was simply wonderful. We have stayed at many of the best hotels around the world and we have yet to encounter such simple luxury and gracious hospitality as we found at Maroma.

It is truly a hidden gem - and now our favorite beach destinantion!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask frannyp01 about Maroma Resort and Spa by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012
Dear Franny,
Greetings from Maroma! Thank you very much for your complimentary comments. We feel honored to know you and your wife had a fantastic vacation time and birthday celebration! We would love to welcome you again in the not too distant future to ensure you another truly authentic experience in our hidden gem.
Kind Regards,
Federico Echaiz
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chappaqua, New York
1 review
“Lovely Hotel - Lovely People”
5 of 5 stars Reviewed 3 February 2012

My husband and I went to the Maroma Resort and Spa for a short get away at the end of January. The hotel was immaculate, the grounds were lovely, the beach was perfect, the water was warm and inviting and most of all, the staff could not have been more accommodating. Our room had a gorgeous ocean view from a beautiful terrace. The food at the hotel restaurants was exceptional. Can I say more? Most of all, the staff could not have been more attentative. Expensive? Yes, but totally worth it. Make sure you go to the spa and take a snorkeling trip with the dive master.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jean c about Maroma Resort and Spa by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012
Dear Jean,
Thank you for sharing your comments and beautiful photos with us and a wider audience. We are very happy to know you had a lovely experience. We look forward to welcome you again in the future to ensure you another fantastic experience!
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Maroma Resort and Spa by Orient-Express

  • Maroma
  • Maroma Resort
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
Address: Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico
Price range (per night):* INR28,367 - 47,426

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Maroma Resort and Spa by Orient-Express
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