The grounds are beautiful, the staff gracious and friendly and you can always find a place in the shade at the beach. Also the restaurants are beautifully decorated and play quiet classical music, usually live. Despite all the elegance, the local fish-, group shrimp, red snapper and others were the worst I've ever tasted in going to the Cancun area over 30 years. This was the case in all four restaurants. More bizarre, the Alaskan Salmon was superb. At minimum the quality of food varied widely.
It was always difficult getting a restaurant reservation at the time you wanted. Being on a waiting list was worthless. We were on the waiting list for five days for one restaurant, and it was given to person who arrived that day.
Though we were never told, they have a dress code and could refuse you for diner if you wore jeans, sneaks, or a shirt without a collar.
We've been to many placed in the Cancun area and playa del Carmen. This was the most disappointing experience and the Valentine Hotel nearby was far superior.
Last cautionary note, the Hideaway has two evening shows weekly, one was very good the other awful. The music was extremely loud and many guests avoided the entertainment for that reason.

We returned to the Royal Hideaway to escape the Canadian winter for a relaxing week in the sun, Jan 21-28. We loved it last year, and this year it was even better! They have implemented some upgrades (in the rooms: new showerheads, new flat screen tv's, new iPod docking stations; on the beach: new lounge chairs), and everything else was as great or better than last year. The food was excellent. This year we emailed the resort in advance and booked our restaurants to ensure we got the dining times we wanted. The beach was clean and beautiful, and never a problem getting a chair any time of day. The drinks are kept as full as you want them. But the best part for us, both last year and this year, was the staff. Everyone works so hard to help you enjoy your stay. We loved Veronica and Laura's smiling faces at breakfast and lunch. Isis made us feel special everytime she brought us drinks. Aileen, our villa's concierge, went out of her way to help us celebrate a birthday. Chris and Alex were busy all day helping everyone enjoy themselves at the beach. I can't imagine more friendly or accommodating service anywhere. We'll be back next year!

our visit was from dec13th thru dec20th. short and sweet. most everything from B+ to A+. sa separate note on the Italian restaurant. have been to a few restaurants as good, but none better. all the raves over the tenderloin medallions are true. went there three nights and had over half of the menu. we will come back to the Hideaway because it is the best of the 6 resorts we have stayed in the area.

How can one not relax in a place that has beautiful views and access to the ocean!! Plus numberous pools and hot tubs to take advantage of. The staff from your villa concierge to the room and pool staff along with the waiters at the Hideaway know your needs and wants before you seem to. Meals, beverages and service are outstanding. The six resturants make dining a wonderful adventure. Also helps that is an adults only resort. Can wait to join the staff again. Thanks for a wonderful stay again!!!!