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Playa del Carmen Hotel by H&A – reviews, photos

3.5 of 5
Av. 20 Entre Calle 2, Playa del Carmen 77710, Mexico
Hotel amenities
Playa del Carmen Hotel by H&A
4.0 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveller rating
    19
    42
    8
    3
    6
Date Rating
Warsaw, Poland
Top Contributor
174 reviews 174 reviews
Reviews in 109 cities Reviews in 109 cities
101 helpful votes 101 helpful votes
“The rooms here are large, clean and comfortable.”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

The rooms here are large, clean and comfortable. Our room had a safe, fridge, microwave, hot plate and coffee maker, as well as a large bathroom with shower. The hotel seems very clean.

The staff seemed disorganized. We checked in as a group of six, and had three rooms reserved. It took the staff about half an hour to check us all in, and they assigned one of our group a room that was already occupied. My son walked in on someone, who was in his underwear. Later in our stay, another guest was given keys to my mother-in-law's room, and walked in on her. The maids also walked in our room, without knocking. But generally, the staff seemed pleasant and helpful.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
8 helpful votes 8 helpful votes
“great value and location”
4 of 5 stars Reviewed 16 January 2012
8
people found this review helpful

Took the very nice ADO bus from Cancun airport for 144 pesos each. (they do accept American dollars too, around $12) The ADO bus drops you off right on 5th av in Playa del Carmen. Walking out of the bus terminal, Turn left on 5th. Make your first left on Second, walk two blocks and then turn right on 20th and you will see the H&A. (easy 8 minute walk) First impressions were very good. The hotel seems pretty new. Nice pool in the courtyard, pretty for pictures but too cold to swim because of the limited sunlight. Everything was really clean during our entire stay. All the workers at the hotel (and everywhere in Riviera Maya) were very friendly. The room was huge with 2 double beds, a full kitchen and mini fridge, which we didnt even use since we were only on a weekend trip from Atlanta. The room was decorated nice I felt. A/C worked great. Bathroom very nice. TV was too small and not flat screen but I wasnt there to watch TV. The matresses were hard as a rock but it did not deter my sleeping since I was so exhausted at night. Ive read many reviews from other hotels in this price range and ones even more expensive and this seems to be the normal in the area. Maybe mexicans prefer hard mattresses and they think we do too, I dont know. lol. The breakfast was 66 pesos each ($5 bucks) and was very good. We had it 3 mornings in a row and it varied just enough each day to make it worth while. Had lots of juice, great coffee, toast, fruit, homemade yogurt with granola, scrambled eggs, french toast, pancakes, and that Mexican breakfast staple which is basically tortilla chips with sour cream and stuff. (Huevos something maybe?) Anyways, for $5. I though it was well worth it and I was good to go for the 2 minute walk to the collectivos to start the day.

Location: about an 5 minute walk to 5th av and the beach. You have to cross a couple busy streets so might not be good if you have little kids who walk slow. The little taco restaurants around the hotel and on the side streets a few blocks inland from 5th av are the way to go if you dont want to spend $25/per person each meal. The tacos were so good and so cheap. My girlfriend and I would eat entire meals for $8 total but we could not eat on 5th av for under $50. The best part of the hotel was its proximity to the collectivo station. Wow, that was a nice suprise. We saw people getting dropped off by taxis but it was literally just around the corner from the hotel. (2 minutes walk) The collectivos take you anywhere you want to go for only 35 pesos each. ($2.80) One morning, after our good breakfast, we hopped on the collectivo and went to Akumal beach for the day 15 minutes outside of playa. This beach is georgous!! Read reviews about it here on trip adivisor. We snorkeled right out from the beach and saw sea turtles and fish. On the second day after breakfast, we hopped in the Collectivo and went to the Tulum ruins. Entrance was 57 pesos. So cheap!! After touring the ruins, we hopped in a taxi for 60 pesos and went to the Tulum hotel zone, to check out the expansive Tulum beach. We had a couple beers at a beachside bar, then took another taxi back to the highway to flag down a collectivo for the ride back to playa del carmen. The collectivo goes back to the main station right next to the hotel. So easy!! You can use these collectivos to go anywhere. Xcarte, Xelha, Cenotes. Anything. Wish we had these in Atlanta for bar hopping. lol. If you have alot of people, probably worth it to just rent a car for the day since its so cheap. With insurance, around $30 a day. Everything is on 1 major highway so its easy. If you have lots of time, go to Vallanoid and Chitzinitza in your rental car. Or take the ADO bus to Merida for its Sunday street festival. I love Mexico. Two websites for any information you could possibly need are www.locogringo.com and www.travelyucatan.com
I walked into a coupld other hotels on 5th avenue and closer to the beach to see how much they cost and they were all around $200 a night. This hotel is only $57 a night. I would say its def worth it. Nice hotel for same price next door called Hul-Ku. Google it.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cessna_2100 about Playa del Carmen Hotel by H&A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Top Contributor
73 reviews 73 reviews
Reviews in 51 cities Reviews in 51 cities
40 helpful votes 40 helpful votes
“Good hotel for quiet people.”
4 of 5 stars Reviewed 2 January 2012

This hotel had a beautiful courtyard area with a swimming pool in the centre. Very pretty indeed but I did not use the swimming pool since the beach was so close by. I came here as part of a budget tour group with G Adventures so I did not expect too much but the room quite exceeded my expectations. Big room, big beds with kitchenette and tv. But we didn't dare touch anything except for the TV. Fan was free but air conditioning is extra and so is the use of the kitchenette even though it was in our room. In addition, we were forewarned that cycling groups use this hotel quite a bit so we were told to keep quiet in the evenings as the cycling groups sleep early and wake up early. As other reviewers have mentioned, the hotel isn't really soundproof. There was even a sign that said $50 fine for noise. Bathrooms were spacious and clean with reliable running hot water. Location wise, the hotel is a few blocks from the main street of restaurants and stores and it is very safe to walk around the area.

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JY_Globetrotter about Playa del Carmen Hotel by H&A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germany
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
“Great Stay”
5 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

Pros:
1. Great location
2. Clean room, microwave, fridge
3. Bang for the buck
4. Free in-room internet access
5. Free parking
6. Friendly staff and very helpful
7. In-room safe

Cons:
1. Housekeeping is only twice a week
2. No sound proofing - you can hear people in the hallway and swimming pool
3. Bathroom window didn't have curtain or blinds

Room Tip: Watch out!! It's common practice for restaurants in main street (5th Ave) to add a "recomm...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FrequentFlyer19 about Playa del Carmen Hotel by H&A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh-on Sea, United Kingdom
Top Contributor
82 reviews 82 reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“great place to stay - exceeded expectations!”
5 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

First time to Playa and stayed here just 1 night, but it really exceeded our expectations for the price we paid. Room was clean and comfortable, staff really helpful, great location too. No complaints!

  • Stayed May 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Playa del Carmen Hotel by H&A

Av. 20 Entre Calle 2, Playa del Carmen 77710, Mexico
Price range (per night):* INR2,118 - 4,235

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