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Moongate Hotel – reviews, photos

3.0 of 5
Av. Norte, Playa del Carmen 77710, Mexico
Hotel amenities
Moongate Hotel
Ranked #166 of 184 hotels in Playa del Carmen
3.0 of 5 stars 11 Reviews
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11 reviews from our community

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Traveller rating
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Date Rating
La Marque, Texas
1 review
1 helpful vote 1 helpful vote
“Not bad for the price”
4 of 5 stars Reviewed 22 October 2011
1
person found this review helpful

Just got back from PDC yesterday. Stayed at Moongate for 4 nights. It was clean and roomy. If you are looking for luxury, find another hotel. But if you are looking for safe, clean and cheap, this place is great. I read the reviews about noise, but it was extremely quiet for our stay. About 9 a.m. there was construction next door, but that didn't matter. I suggest you bring your own wash cloth, we never got any. The beds are typical hard as a rock mexico beds, but everything was clean, and the shower had great pressure and plenty of hot water. Over all we enjoyed our stay, it is in a good location and the front desk is friendly and helpful.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask connie h about Moongate Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey City, New Jersey, USA
2 reviews
9 helpful votes 9 helpful votes
“Great value - if you don't mind the noise”
3 of 5 stars Reviewed 26 March 2011
3
people found this review helpful

Great price (had to check in across the street at Tukan). Location is great. The noise was too much! We had room 11 at the back. Our windows were open - At 12:50am, the music from the lounge restaurant on 5th had not let up and there was STILL noise from construction outside! Once we wised up, closed the windows and turned on the A/C to drown out the noise, it was ok. Bed was hard and the springs easily felt. Shower had good pressure and hot water. Did not try the Tukan beach club (the front desk didn't tell us where it was, but we thought it was right at the end of the road, so we didn't ask). If you're there to party, this place will work for you. If you're there to relax or be with the family, find another place.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask honjohito about Moongate Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poland
1 review
2 helpful votes 2 helpful votes
“good hotel, very noisy location”
3 of 5 stars Reviewed 17 March 2010
2
people found this review helpful

Room is rather clean. It is furnished in mexican style. There is a tv, table, bed, 2 chairs. Also 2 chairs in balcony. Room is cleaned every day.
Socket electric - non european.
Guests of Moongate can use swimming pool and beach club of Tukan hotel, as they have one owner.
About localization - it is nightmare for everyone who is looking for quiet vacation. Hotel is located on main touristic street in Playa DC. Milions of toursits are walking just under your balcony.. the music plays to late night hours, and drunk americans and spanich are screaming even at 6. am. I must mention that we are not old couple, we are 27 years old, but it would be nice to take a sleep just once on your vacation,,,,,,,,,,,

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gringo_Polonia about Moongate Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoonTK, Manager at Moongate Hotel, responded to this review
4 September 2010
We really apprecitte you comments, these comments will help us to improve our facilities and service.

We really hope that you are coming back and give us the opportunity

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TX
1 review
4 helpful votes 4 helpful votes
“AC broke! Horrible Customer Service.”
3 of 5 stars Reviewed 2 August 2009
4
people found this review helpful

this review would have been pretty good if not for the last day of our stay. My hubby and I were celebrating our 10 yr anniversary and the last night our stay the AC went out. August in Mexico!! PHEW! They sent someone to fix it and they couldn't so we packed everything assuming we would change rooms. THEY TRIED TO CHARGE US TO CHANGE ROOMS!!! we were appalled. Great location and great price but they lost our business forever.

  • Stayed August 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask DINKS_TX about Moongate Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fenton Michigan
2 reviews
3 helpful votes 3 helpful votes
“robbed at the moongate”
2 of 5 stars Reviewed 16 May 2009
3
people found this review helpful

We stayed for 3 nights and on the second night I went out and my girlfriend stayed in to get some sleep and was awoke by someone knocking on the door and she thought it was me but it was someone looking for a guy from canada and then left the, next night we both went out and when we returned our labtop was stolen. but everything else was there all of our cash was in the safe and untouched but be careful there Playa is getting out of control with crime

  • Stayed April 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask tparment about Moongate Hotel
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Additional Information about Moongate Hotel

Av. Norte, Playa del Carmen 77710, Mexico
Price range (per night):* INR2,954 - 5,963

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